Introduction to the Resilience vs The Hartford Comparison
A California SaaS business should compare the exact product proposed: BOP cyber, CyberChoice First Response or FailSafe technology E&O are different Hartford options. Resilience offers specialist cyber and technology E&O. Choose The Hartford if you want a California SaaS BOP or one of its CyberChoice or FailSafe products; choose Resilience if you qualify for its cyber and technology E&O with security services. 23 3 4
Buyer Takeaways for Resilience vs The Hartford
Resilience Buyer Takeaways
- Technology companies can seek E&O coverage for software, hardware and technology services. 4Company-reported. Technology-specific professional liability; not general professional E&O or a guarantee of offered limits.
- Resilience helps prioritize financial cyber risks and track exposure across entities. 8,9Company-reported. Current named cybersecurity products; outcomes not independently established.
The Hartford Buyer Takeaways
- SaaS and software businesses can start with a small-business package built around a business owner’s policy. 11,12,34,33Company-reported. Company marketing pages reviewed 16 September 2026. Marketing a SaaS page is not a finding that every software company is eligible.
- Eligible small businesses can start an online quote and purchase flow, call or use an independent agent; commercial auto requires another route. 12,11,18,17,27,29Company-reported. Public quote portal viewed without submitting an application on 16 September 2026. Quote speed and binding are not independently verified and are not the same as coverage in force.
Resilience vs The Hartford Coverage Lines Compared
| Coverage | Resilience | The Hartford |
|---|---|---|
| Business owner’s policy | Not listed | Listed 19,11The Hartford offers business owner’s policies combining property and liability coverage. |
| Commercial auto | Not listed | Listed 27,11The Hartford offers commercial auto insurance as a business coverage; small businesses cannot currently buy it online and may be quoted through a local agency. |
| Commercial property | Not listed | Listed 21,11The Hartford offers commercial property insurance. |
| Crime | Not listed | Listed 29The Hartford offers crime insurance as a management-liability coverage option. |
| Cyber liability | Listed 3Resilience markets cyber insurance on a primary or excess basis. | Listed 23,11The Hartford offers cyber insurance and data-breach coverage. |
| Directors and officers | Not listed | Listed 29,30The Hartford offers directors and officers liability for private, public and nonprofit organizations. |
| Employment practices liability | Not listed | Listed 26,11The Hartford offers employment practices liability through business owner’s and management-liability products; EPL built into its business owner’s policy is not available in California, Minnesota, North Dakota or New York. |
| Fiduciary liability | Not listed | Listed 29The Hartford offers fiduciary liability as a management-liability coverage option. |
| General liability | Not listed | Listed 20,11The Hartford offers general liability insurance. |
| Hired and non-owned auto | Not listed | Listed 28,27The Hartford offers hired and non-owned auto coverage. |
| Kidnap and ransom | Not listed | Listed 29The Hartford lists kidnap and ransom/extortion among its management-liability coverage options. |
| Management liability | Not listed | Listed 29The Hartford offers management-liability packages, including Private Choice Premier. |
| Professional errors and omissions (E&O) | Not listed | Listed 25The Hartford offers professional liability insurance for service businesses. |
| Technology errors and omissions (E&O) | Listed 4Resilience markets technology errors and omissions insurance for US businesses with $25 million to $10 billion in revenue. | Listed 24,23The Hartford offers technology errors and omissions coverage through its FailSafe product. |
| Tools, equipment and inland marine | Not listed | Listed 33The Hartford offers inland marine insurance for midsize and large businesses. |
| Umbrella and excess liability | Not listed | Listed 31,32The Hartford lists commercial umbrella insurance among its business coverage options. |
| Workers’ compensation | Not listed | Listed 22,11The Hartford offers workers’ compensation insurance. |
A listing may be arranged through an insurer or partner. “Not listed” means this catalogue has no separate offering recorded; ask the provider whether it can quote the coverage and request the policy terms.
Resilience vs The Hartford Research by Coverage Line
Open what Resilience and The Hartford each document for one coverage line.
Cyber Insurance
Tech E&O Insurance
Current Spot Scores for Resilience and The Hartford
Each score uses the rubric for that provider’s documented role. Providers with more than one role may have a score for each.
Resilience Spot Scores
BrokerBroker
5.0/ 10The Hartford Spot Scores
CarrierCarrier & MGA
7.3/ 10Resilience and The Hartford Review Scores for 2026
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
Resilience Review Score
Review Score
1 rated source
There's almost nothing public to go on. G2 shows 4.5 out of 5 for Resilience, but from a single review.[10]
Read Resilience reviewsThe Hartford Review Score
Review Score
5 rated sources
The Hartford’s service record is mixed: NerdWallet rates it 4.5/5 but reports below-average small-business satisfaction. Low Trustpilot ratings add a service concern, although they mix policy types.[1][2][4][5][6][7]
Read The Hartford reviewsKey Differences Between Resilience and the Hartford
Use the Technology Form When the Exposure Is Technology Work
The Hartford’s SaaS page combines premises-related coverage with discussion of cyber and technology liability. Its FailSafe page addresses technology activities. Ask whether the quote covers alleged errors in the software service, only particular breach expenses, or both. Resilience’s technology E&O description provides another product route, but its published revenue appetite must be checked before treating it as an available alternative. 11 24 4
Do Not Import National Package Features Into California
The Hartford’s employment-practices page states there is no built-in EPL coverage in California, Minnesota, North Dakota or New York, and that the EPL program described on that page does not apply to EPL coverage written in California. Coverages also vary by state and class. 26Company-reported. Company footnotes on the EPLI page, last updated 26 November 2025, rechecked 16 September 2026. This does not establish whether a California buyer can buy stand-alone or differently structured EPL.
That restriction matters if the buyer expects a BOP to satisfy hiring-related liability needs as well as premises and cyber requirements. It is not evidence that no separately structured California EPL coverage can be obtained. Resilience’s cyber/E&O catalogue likewise does not complete the employment-liability workstream. Ask for that line separately and avoid treating missing catalogue entries as denials of availability. 29 1
The Hartford has a California marketing page and independently corroborated authorization for Hartford Fire; the actual technology-product issuer remains quote-specific. Resilience’s California placement basis is unresolved in the reviewed evidence. State-level corporate authorization should not substitute for a written product offer on either side. 13 38 2
Choose the Purchase Route for the Product
The Hartford permits online, phone and agent routes for eligible small-business products, but some lines use different channels. Resilience’s documented path is broker-led or contact-based. Ask who will coordinate the full SaaS program if the cyber component is placed separately; neither online steps nor a demo request establishes an effective policy. 17 29 5 7
What Should You Confirm in Resilience and The Hartford Quotes?
Name the exact Hartford cyber/technology product and compare its forms with the Resilience offer. Resolve software-service eligibility, California EPL structure, issuing entities and incident contacts. Ask whether security tools, policy administration and any brokerage fees are included or separately charged. 23 35 2
Resilience vs The Hartford Services Compared
What each provider documents about the services you may need
| Criteria | Resilience | The Hartford |
|---|---|---|
| Business role | Resilience combines cyber and technology E&O insurance with cybersecurity risk-management services for businesses. 1,3,4Company-reported. Brand-level offering; not a statement that the brand is the risk-bearing insurer. Confirm who will place the policy in California: Resilience names Ocrea Risk Services, LLC dba Resilience Cyber Insurance Solutions and NPN 19169260 as US distributor, but this disclosure is not independent license verification. 2Company-reported. US distribution entity; regulator license lookup not completed. | Small businesses can buy insurance under The Hartford brand through its subsidiaries and independent agents; the brand itself is not the insurer named on the policy. The Hartford Insurance Group, Inc. is the financial holding company behind the brand. 14,35,31,17Company-reported. Group legal-notice and producer-compensation disclosures as of 16 September 2026. The issuing company and any producer of record still have to be read from a quote or policy. |
| Application process | Brokers can access Resilience through its broker page and businesses can submit an inquiry; no end-to-end self-serve purchase or binding-time guarantee was documented. 5,7Company-reported. Observed public broker/contact route; no application submitted or portal accessed. | The Hartford says eligible small-business buyers can get a free quote online in minutes or by phone, and can also buy through independent agents. Its public quote-and-buy portal shows steps from Basics through Payment and Confirmation. It also says buyers can purchase without an agent. Commercial auto for small businesses is not currently offered on that online path and may be quoted through a local agency or Tivly. Management-liability pages direct buyers to find a local agent. 12,11,18,17,27,29Company-reported. Public quote portal viewed without submitting an application on 16 September 2026. Quote speed and binding are not independently verified and are not the same as coverage in force. |
| Access to insurers | Ask which insurer will issue your California policy: Resilience names Homeland Insurance Company of New York or Delaware but not which one applies to a specific quote. 2Company-reported. Company-reported US insurer disclosure; no binder or California policy form reviewed. | Coverages described on Hartford sites may be offered by one or more property-and-casualty subsidiaries listed in the Legal Notice. Hartford Fire Insurance Company (NAIC 19682) is authorized in all U.S. states and the District of Columbia according to that notice, and California CDI independently confirms its California authorization. Employee-benefits pages also name Hartford Life and Accident Insurance Company. The reviewed sources do not identify the writing company that would appear on a specific SaaS, BOP or technology E&O policy. 14,31,20,34,38Company-reported. Legal notice writing-company table as of 31 December 2025, rechecked 16 September 2026, plus CDI verification for Hartford Fire only. Other affiliates were not each re-checked at a state regulator. |
| Availability | Confirm California insurer and admitted or surplus-lines route before applying because reviewed product pages do not establish them for cyber or Tech E&O. 3,4,2Not found in reviewed sources. California eligibility remains unresolved; neither the San Francisco office nor a national producer number establishes state product availability. | The Hartford states that products are not available in all states or for all businesses, and that listing a writing company as authorized to transact insurance does not guarantee that coverage will be offered. Workers’ compensation pages also say that in some states coverage can be bought only from a state-run program, not from a private insurer such as The Hartford. 12,14,22,19Company-reported. Company availability footnotes and workers’ compensation quiz copy as of 16 September 2026. The reviewed pages did not publish a complete product-by-state matrix for SaaS or BOP. The Hartford operates a California small-business insurance page that lists BOP, general liability, workers’ compensation, commercial auto, commercial property and professional liability and says California buyers can get a quote online or by phone. Hartford Fire Insurance Company is independently listed by the California Department of Insurance as an authorized property-and-casualty insurer (NAIC 19682). Those facts do not identify which affiliate would issue a particular California policy or whether a given SaaS risk will be accepted. 13,38,14Company-reported. Company California marketing plus CDI company profile accessed 16 September 2026. Office location and nationwide authorization tables were not treated as product eligibility. |
| Servicing and renewals | Resilience’s Edge service helps prioritize security spending by estimated financial impact, while Arc shows cyber risk across entities; these tools are risk-management services, not insurance. 8,9Company-reported. Current named cybersecurity products; outcomes not independently established. You can buy insurance without buying Resilience security services; confirm which tools are bundled and which require a separate agreement. 2Company-reported. Company disclaimer; does not establish free services or package pricing. Ask Resilience for renewal deadlines and service timing because reviewed pages do not specify renewal documents, price commitments or standard turnaround. 5,3,4Not publicly disclosed. Scoped to current HTML pages; older package materials were not used to promise current renewal terms. | The Hartford says small-business policyholders can retrieve certificates of insurance online at any time, manage billing and policy details through My Account or its mobile app, and, for workers’ compensation, use pay-as-you-go premium based on actual payroll and a My Workers’ Comp Connection portal. Cyber policyholders are described as having access to a Cyber Center with training and related resources. The reviewed sources did not disclose a published schedule of certificate, endorsement or installment-service fees charged to the insured. 12,22,23,25,36Company-reported. Company service descriptions as of 16 September 2026. Availability of a portal is not a measure of service quality. |
Sources for Resilience vs The Hartford
Resilience Official Website
- Home Page. Resilience; Cyber risk management; Broad market appetite. Accessed 2026-09-16.
- Disclaimer. Resilience; Opening paragraphs and USA jurisdiction disclosure. Accessed 2026-09-16.
- Cyber Insurance. Resilience; Cyber Insurance product introduction; Why choose cyber insurance; Policy coverage; primary and excess offerings; A Broad Market Appetite: US Cyber. Accessed 2026-09-16.
- Technology E&O. Resilience; Technology Errors & Omissions: technology risk categories; Key Benefits; primary and excess offering; A Broad Market Appetite (US revenue $25M–$10B). Accessed 2026-09-16.
- Brokers. Resilience; Broker benefits; Use cases; Insurance & risk solutions. Accessed 2026-09-16.
- Claims & Incident Response. Resilience; Our difference; Support from start to resolution; Claims panel. Accessed 2026-09-16.
- Contact Us. Resilience; Contact us; emergency claims instructions. Accessed 2026-09-16.
- Security Investment Prioritization. Resilience; Resilience Edge introduction and Key benefits. Accessed 2026-09-16.
- Multi-Entity & Portfolio Risk. Resilience; Resilience Arc introduction. Accessed 2026-09-16.
- Terms and Conditions. Resilience; Opening website agreement; separate written agreements. Accessed 2026-09-16.
The Hartford Official Website
- SaaS Insurance for Your Business. The Hartford; Audience list (software startups, SaaS, IT consulting); Get a Business Owner’s Policy; What Is Business Owner’s Policy Insurance?; general liability introduction and Get a Quote; Get Commercial Property Insurance; Commercial Property Insurance for Your Business; Benefits of The Hartford’s WC Insurance for Employers and Employees; cyber insurance and data breach descriptions; Get a quote for cyber insurance; EPLI introduction and Private Choice Premier; add-ons (workers’ compensation, data breach, commercial auto); technology professional liability mention; small-business availability banner; industry-average premium footnote; footnote 2 state restrictions; footer product-availability disclosure. Accessed 2026-09-16.
- Small Business Insurance | Get a Quote. The Hartford; Small-business positioning; BOP package; product list including professional liability, cyber, EPLI, commercial auto; quote in minutes and COI 24/7; phone 855-487-0783; availability footnote that products are not available in all states or for all businesses. Accessed 2026-09-16.
- California Business Insurance. The Hartford; Coverages marketed for California (BOP, general liability, workers’ compensation, commercial auto, commercial property, professional liability); statement that California buyers can get a quote online or by phone; company-reported California customer averages. Accessed 2026-09-16.
- Legal Notice. The Hartford; The Hartford Insurance Group, Inc. holding-company description; no representation that all products are available in all locations; P&C writing-company table as of December 31, 2025 including Hartford Fire (NAIC 19682) and Hartford Underwriters (NAIC 30104); life writing companies including Hartford Life and Accident (NAIC 70815). Accessed 2026-09-16.
- The Hartford Announces First Quarter 2025 Financial Results. The Hartford; Boilerplate: The Hartford Insurance Group, Inc. (formerly Hartford Financial Services Group, Inc.), NYSE: HIG, operates through subsidiaries under the brand The Hartford, headquartered in Hartford, Connecticut. Accessed 2026-09-16.
- About Us. The Hartford; Property and casualty insurance, group benefits and mutual funds positioning; more than 200 years of operation. Accessed 2026-09-16.
- Find a Local Insurance Agent. The Hartford; Small-business and midsize agent locators; FAQ that buyers can purchase without an agent by calling or quoting online; statement that agents may charge fees. Accessed 2026-09-16.
- Small Business Insurance Quote. The Hartford; Public first screen: business-status and structure questions; steps labeled Basics, Coverages, Details, Price, Review, Payment and Confirmation; help phone 1-855-431-1252 (M–F 8am–8pm ET). Accessed 2026-09-16.
- Business Owner’s Policy (BOP) Insurance. The Hartford; Get a Business Owner’s Policy; What Is Business Owner’s Policy Insurance?; BOP contents (property, general liability, business income); optional add-ons including workers’ compensation, professional liability, commercial auto and cyber; products-not-available-in-all-states footnote; last updated May 20, 2026. Accessed 2026-09-16.
- General Liability Insurance. The Hartford; General liability introduction and Get a Quote; stand-alone GL and BOP bundling; products-completed operations; technology-company example; subsidiary-offering disclosure; last updated May 20, 2026. Accessed 2026-09-16.
- Commercial Property Insurance. The Hartford; Get Commercial Property Insurance; Commercial Property Insurance for Your Business; property and business-interruption descriptions; technology firms among common buyers; COI online; claims phone 800-327-3638; last updated August 13, 2025. Accessed 2026-09-16.
- Workers' Compensation Insurance Plans. The Hartford; Benefits of The Hartford’s WC Insurance for Employers and Employees; quote route; state-requirement quiz (some states require a state-run program); pay-as-you-go billing; My Workers’ Comp Connection portal; provider-network and pharmacy statements. Accessed 2026-09-16.
- Cyber Insurance for Small Businesses. The Hartford; Cyber insurance and data breach descriptions; BOP-endorsed cyber, CyberChoice First Response and FailSafe; Technology Errors and Omissions Insurance Coverage: FailSafe; Get a quote for cyber insurance; Cyber Center; FirstResponse hotline 800-370-0605; last updated March 10, 2026. Accessed 2026-09-16.
- Technology Errors and Omissions Insurance | Technology E&O. The Hartford; Technology Errors and Omissions Insurance Coverage: FailSafe Technology Liability Product Suite (E&O, security, data privacy and network security, personal injury, intellectual property, media liability); software and SaaS buyer classes; last updated September 19, 2024. Accessed 2026-09-16.
- Professional Liability Insurance Coverage. The Hartford; Who Needs Professional Liability Insurance Coverage?; industry offering list; miscellaneous professional liability; Errors & Omissions Insurance for Technology Companies; claims-made versus occurrence; My Account COI requests; last updated May 4, 2026. Accessed 2026-09-16.
- Employment Practices Liability Insurance | EPL Insurance. The Hartford; EPLI introduction; Hartford-provided EPLI; BOP inclusion; Private Choice Premier and Employers Premier Choice; footnote 2: built-in EPL coverage is not available in California, Minnesota, North Dakota or New York, and the described EPL program does not apply to EPL written in California; last updated November 26, 2025. Accessed 2026-09-16.
- Commercial Auto Insurance Coverage. The Hartford; Small-business availability banner: not currently offered online for small businesses, with quotes through a local agency or partner; hired and non-owned auto description; footer product-availability disclosure; last updated August 27, 2026. Accessed 2026-09-16.
- Hired and Non-Owned Vehicle Insurance | HNOA. The Hartford; Hired and non-owned auto offering; liability-only limitations; availability banner; commercial-auto referral disclosure; last updated August 27, 2026. Accessed 2026-09-16.
- Management Liability Insurance | Get a Quote. The Hartford; Opening Private Choice Premier package description (D&O, EPL, fiduciary, crime, kidnap and ransom/extortion) and agent route; Who Does Management Liability Insurance Protect?; Fiduciary Liability Insurance; Crime Insurance; option to add certain coverages to a BOP; management-liability organization sections. Accessed 2026-09-16.
- Directors and Officers Liability Insurance. The Hartford; Agent-facing D&O solutions for public companies, financial institutions, and private or nonprofit organizations through Private Choice Premier; management-liability organization sections. Accessed 2026-09-16.
- Commercial Insurance. The Hartford; Insurer self-description; What Does Business Insurance Cover?: Commercial Umbrella Insurance; Other Business Coverages; about-10-minute quote claim; products not available in all states; coverages offered by P&C subsidiaries listed in the Legal Notice. Accessed 2026-09-16.
- Business Insurance Coverage. The Hartford; What Does Business Insurance Cover?: Commercial Umbrella Insurance; Other Business Coverages (EPL, data breach and others); products-not-available-in-all-states footnote; last updated July 28, 2025. Accessed 2026-09-16.
- Inland Marine Insurance Solutions. The Hartford; Inland Marine Insurance Solutions introduction; midsize and large inland-marine programs including technology equipment; Quick Quote submissions; premium-start statement for larger businesses; Find an Agent or Broker. Accessed 2026-09-16.
- Employee Benefits Insurance. The Hartford; Employer income-protection and related benefits; footer naming Hartford Life and Accident Insurance Company and Hartford Fire Insurance Company as underwriting companies. Accessed 2026-09-16.
- Producer Compensation Property & Casualty. The Hartford; Distribution through agents and brokers; base, contingent and supplemental commissions; employee sales compensation; surplus-lines brokers; producer-charged customer fees that are not Hartford premium. Accessed 2026-09-16.
- Insurance Claim Center. The Hartford; Phone and online reporting; online claim status; mobile app for claims, policy details and billing. Accessed 2026-09-16.
- General Liability Claims | File A Claim. The Hartford; 24/7 phone 800-327-3636; online general-liability claim form; policy-type selector including cyber, employee benefits, property and workers’ compensation. Accessed 2026-09-16.
- Hartford Fire Insurance Company. California Department of Insurance; NAIC 19682; California Company ID 0085-1; authorized 01/07/1870; license status UNLIMITED-NORMAL; property and casualty; domicile Connecticut; authorized lines including liability, fire, workers’ compensation, automobile, surety and marine. Accessed 2026-09-16.

