Counterpart vs
Markel Insurance: How Do They Compare for Business Insurance?
Counterpart describes management and professional liability products for small businesses, with tools and services for brokers, as described by Counterpart. Markel’s U.S. small-business description names child care and enrichment, commercial and residential services, sports and fitness, and manufacturing. Both catalogues list General liability, Professional errors and omissions (E&O), Directors and officers; compare the actual product, issuer and service route for your business before treating those labels as equivalent.
Introduction to the Counterpart vs Markel Insurance Comparison
Counterpart describes management and professional liability products for small businesses and presents both brokers and small businesses as audiences. For a business considering general liability, the practical difference is the entry point: Counterpart describes an online starting point backed by a broker, while Markel distributes through wholesale and retail channels. Compare what fits your buying team and operations, then verify the actual product and terms. 1 18 14 17 31
Buyer Takeaways for Counterpart vs Markel Insurance
Counterpart Buyer Takeaways
- Counterpart lists private-company and nonprofit D&O, employment practices, fiduciary, crime, professional and lawyers liability, among other lines. 1,9,10,11,12,13,14,15,16,17Company-reported. Current site marketing catalogue checked September 29, 2026. Marketing membership is separate from acceptance of a three-claim line-comparison offering.
- Counterpart’s dashboard shows broker submission statuses from in progress through underwriting review and quote. 7Company-reported. Company-described broker workflow in a July 2025 article; not independently tested.
Markel Insurance Buyer Takeaways
- Markel’s U.S. small-business page describes child care and enrichment, commercial and residential services, sports and fitness, and manufacturing segments. 25,18Company-reported. Company-stated U.S. small-business examples and separate global business characterization; neither establishes eligibility.
- For covered business products, Markel’s account portal lets policyholders download documents and proof of insurance and set up payments. 28Company-reported. Public portal description; not all products necessarily use the portal.
Counterpart vs Markel Insurance Coverage Lines Compared
| Coverage | Counterpart | Markel Insurance |
|---|---|---|
| Builders risk | Not listed | Listed 38Markel builders risk |
| Cargo and transit | Not listed | Listed 37Markel cargo and transit coverage |
| Commercial property | Not listed | Listed 36Markel commercial property |
| Crime | Listed 13Named Commercial Crime product; confirm agreements, controls, limits and exclusions in the policy. | Listed 33Markel Cyber 360 eCrime component (standalone product not established) |
| Cyber liability | Not listed | Listed 33Markel Cyber 360 |
| Directors and officers | Listed 9,10Distinct private-company and nonprofit D&O product pages; class and insurer vary by placement. | Listed 35Markel private and nonprofit D&O |
| Employment practices liability | Listed 11Named Employment Practices Liability product; examples and policy terms govern. | Listed 35Markel employment practices liability |
| Equipment breakdown | Not listed | Listed 31Equipment-breakdown option within property coverage; standalone product not established |
| Fiduciary liability | Listed 12Named Fiduciary Liability product for benefit-plan exposures; law and policy terms govern. | Listed 35Markel fiduciary liability |
| General liability | Listed 14,17GL is described as a companion/package component with miscellaneous professional and lawyers liability; this does not establish broad standalone CGL. | Listed 31Markel small-business casualty and property |
| Hired and non-owned auto | Not listed | Listed 31Hired/non-owned auto option in small-business casualty; not commercial auto |
| Liquor liability | Not listed | Listed 31Markel liquor liability |
| Management liability | Not listed | Listed 35Markel management liability |
| Media liability | Not listed | Listed 33Markel Cyber 360 media liability component (standalone product not established) |
| Medical malpractice | Listed 15Allied healthcare liability for named classes; not universal conventional malpractice. | Not listed |
| Product liability | Not listed | Listed 31Markel products liability |
| Professional errors and omissions (E&O) | Listed 14,16,15,17Several separately scoped professional-liability programs; do not generalize terms across professions. | Listed 34Markel ProBiz miscellaneous E&O |
| Surety bonds | Not listed | Listed 40Markel Surety bonds |
| Technology errors and omissions (E&O) | Not listed | Listed 33Markel Cyber 360 technology professional liability component (standalone product not established) |
| Tools, equipment and inland marine | Not listed | Listed 37Markel commercial inland marine |
| Umbrella and excess liability | Not listed | Listed 39Markel excess casualty and umbrella |
| Workers’ compensation | Not listed | Listed 32Markel Workers Compensation |
A listing may be arranged through an insurer or partner. “Not listed” means this catalogue has no separate offering recorded; ask the provider whether it can quote the coverage and request the policy terms.
Counterpart vs Markel Insurance Research by Coverage Line
Open what Counterpart and Markel Insurance each document for one coverage line.
Crime Insurance
D&O Insurance
Employment Practices Liability Insurance
Fiduciary Liability Insurance
General Liability Insurance
Professional Liability (E&O) Insurance
Current Reliability Scores for Counterpart and Markel Insurance
Each score uses the rubric for that provider’s documented role. Providers with more than one role may have a score for each.
Counterpart Reliability Scores
BrokerBroker
No Reliability Score
Markel Insurance Reliability Scores
CarrierCarrier & MGA
7.1/ 10Counterpart and Markel Insurance Review Scores for 2026
These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.
Counterpart Review Score
Review Score
No reviews found
We found no independent customer rating of Counterpart, so it has no Review Score. Its Trustpilot page shows no reviews, and BBB has no matching business.
Read Counterpart reviewsMarkel Insurance Review Score
Review Score
2 rated sources
There is little public customer feedback on Markel. Trustpilot shows 2.5 out of 5 from just 5 reviews, and BBB lists 12 complaints closed in the last three years.
Read Markel Insurance reviewsKey Differences Between Counterpart and Markel Insurance
Online Entry Still Needs a Binding Route
Counterpart says its U.S. products are offered by its wholly owned subsidiary, Counterpart Insurance Services, Inc., which it identifies as a licensed producer and surplus-lines broker. The company says the issuing carrier is responsible for policy obligations. A February 2025 Counterpart help article describes a wholesale-broker referral route. Its current homepage also shows “Quote Online,” but we couldn’t confirm whether the current path is broker-assisted or lets a buyer quote, purchase or bind directly. Markel describes Markel Insurance as the insurance operations within Markel Group Inc., a Virginia holding company. Markel’s U.S. Wholesale and Specialty division distributes through wholesale and retail channels, with limited small-account binding authority; some direct marketing applies to certain admitted products and programs. 3 6 18
That difference matters if you want to work through an existing adviser, compare several insurers, or start from a self-service application. Ask whether your chosen producer can access the Counterpart product and the relevant Markel division for your state, and who is responsible for presenting the final terms. A brand name or online intake does not identify the insurer that will issue the policy. 6 18
Use Shared Lines to Frame the Quote
Both companies list General liability, Professional errors and omissions (E&O), Directors and officers. The general liability description for Counterpart says “GL is described as a companion/package component with miscellaneous professional and lawyers liability; this does not establish broad standalone CGL”; Markel’s listing describes “Markel small-business casualty and property.” The difference can matter: one description may place a line inside a broader product or limit it to a component, while the other describes a separate offer. Confirm the exact policy structure and wording on each quote. 14 17 31 16 15 34
Ask each respondent to name the exact product and form for general liability, then show how the proposal treats your revenue, services, locations, contracts and any physical operations. If the proposal places other lines separately, request a schedule that makes the separate policies and any intended coordination visible. Product names and catalogue entries alone cannot establish matched limits, exclusions or conditions.
Compare the Work After the Quote
The service arrangements also differ after submission:
Counterpart says brokers can renew professional-liability accounts in a few clicks and can speak with profession-specialized underwriters. Markel describes commercial-agent portals for authorized users, including functions for listed lines; its U.S. account page separately lists documents, proof of insurance and payments for covered business products. 8 27 28
Confirm who handles certificates, midterm changes, billing, renewal information and claim notification for the policy you are considering. If Counterpart’s service is tied to an adviser or portal, ask whether your account and the proposed line qualify for it; do the same for the Markel product. Neither a group-wide service description nor a portal feature establishes a turnaround time or claim outcome. 8 27
What Should You Confirm in Counterpart and Markel Insurance Quotes?
- Which exact product and policy form is proposed for general liability, and what limits, retentions, exclusions and endorsements apply to our operations?
- Who is the licensed producer and which legal insurer would issue each policy in our state? Is the placement admitted or surplus lines?
- What information and documents should we prepare, who will submit them, and what still needs underwriting approval before binding?
- Who will service the policy after binding, and what account, renewal, certificate and claim-notification functions are available for this product?
Start with Counterpart if its stated customer focus or buying route matches how your team wants to arrange this line. Ask Markel for a proposal when one of its listed small-business or specialty classes fits the exposure. Compare the named insurer, policy structure, state route and account-service responsibilities before choosing between them. 1 25
Counterpart vs Markel Insurance Services Compared
What each provider documents about the services you may need
| Criteria | Counterpart | Markel Insurance |
|---|---|---|
| Business role | Counterpart says its U.S. products are offered by its wholly owned subsidiary, Counterpart Insurance Services, Inc., which it identifies as a licensed producer and surplus-lines broker. The company says the issuing carrier is responsible for policy obligations. 3Company-reported. Provider-published U.S. distribution disclosure; this does not rule out an additional delegated program role. | Markel describes Markel Insurance as the insurance operations within Markel Group Inc., a Virginia holding company. Markel Group's FY2025 filing identifies multiple underwriting subsidiaries. The insurer for a specific policy depends on the product, state and current quote or policy disclosures; Markel Insurance is not one standalone legal insurer. 18,19Company-reported. U.S. commercial-insurance identity and parent/business relationship; not a product-specific issuer assignment. |
| Customer focus | Counterpart describes management and professional liability products for small businesses and presents both brokers and small businesses as audiences. This stated focus does not establish independent eligibility or appetite. 1,2Company-reported. Current company marketing for U.S. audiences. | Markel's U.S. small-business page lists child care and enrichment, commercial and residential services, sports and fitness, and manufacturing among the segments it describes. Separately, its FY2025 filing describes Markel Insurance's global specialty business as underwriting hard-to-place risks; that wording is not specific to U.S. Wholesale and Specialty. 25,18Company-reported. Company-stated U.S. small-business examples and separate global business characterization; neither establishes eligibility. |
| Coverage lines | Counterpart’s current product pages list private-company and not-for-profit D&O, employment-practices, fiduciary, crime, professional/general liability, allied healthcare, architects/engineers/contractors and lawyers liability. Several lines appear only as a component or product-specific feature; availability, eligibility and terms depend on the actual program and policy. 1,9,10,11,12,13,14,15,16,17Company-reported. Current site marketing catalogue checked September 29, 2026. Marketing membership is separate from acceptance of a three-claim line-comparison offering. | |
| Application process | A February 2025 Counterpart help article describes a wholesale-broker referral route. Its current homepage also shows “Quote Online,” but we couldn’t confirm whether the current path is broker-assisted or lets a buyer quote, purchase or bind directly. 6,1,5Conflicting sources. Older dated directions conflict with or leave an ambiguity beside a current digital quote CTA; no form or transaction was tested. Counterpart says its dashboard shows broker-submission statuses from in progress through underwriting review and quote; its article says binding requires a signed application and any required subjectivities. 7Company-reported. Company-described broker workflow in a July 2025 article; not independently tested. | Markel's FY2025 filing says U.S. Wholesale and Specialty distributes through wholesale and retail channels on admitted and excess-and-surplus bases, including limited small-account binding authority. In 2025, 71% of this division's gross written premium was placed through wholesale brokers, 26% through retail agents and brokers, and the remainder through alternative channels. Certain admitted products and programs are marketed directly to consumers, but that does not establish online purchase or binding for every product. 18Company-reported. FY2025 Markel Insurance U.S. Wholesale and Specialty distribution; not the whole Markel Insurance business. For workers' compensation, Markel directs applicants to submit an online application or contact an appointed agent to request a quote; the reviewed page does not establish that purchase and binding are completed online. 26Company-reported. Markel U.S. workers' compensation page only; route to request a quote. Agencies can request a Markel appointment; Markel says appointments are made by affiliated insurer and product, and producers must hold the required state license. This is a producer onboarding route, not an insured's application path. 29Company-reported. Commercial agency appointment information; not retail purchase process. |
| Servicing and renewals | Counterpart says brokers can renew professional-liability accounts in a few clicks and can speak with profession-specialized underwriters. This is not a measured renewal time or a promise of automatic, guaranteed or direct insured renewal. 8Company-reported. Company-described professional-liability broker service. | Markel describes agent portals for authorized commercial users to quote and bind listed lines and access account history, billing, claims details and policy documents. The page does not establish that every product supports every function. 27Company-reported. Commercial-agent portals; available functions vary by portal and product. Markel's U.S. account page lists policy documents, proof-of-insurance downloads, payments and automatic payments for covered business products and directs customers with unlisted products to the agent on the policy. Renewal handling and renewal terms were not established in this review. 28Company-reported. Public portal description; not all products necessarily use the portal. |
Sources for Counterpart vs Markel Insurance
Counterpart Official Website
- Counterpart | Agentic Insurance™. Counterpart, Inc.; Current homepage: Quote Online CTA; brokers/small-business audiences; product list; performance claims; legal/footer qualifications, rendered lines 2–52, 55–70, 98–100, 282–287. Accessed 2026-09-29.
- About Counterpart. Counterpart, Inc.; Carrier disclosure and Our Story; underwriters named at line 13; company focus lines 22–36. Financial-strength note says ratings are as of 2024-02-26. Accessed 2026-09-29.
- Licenses & Carriers. Counterpart Insurance Services, Inc.; Provider-published entity/license disclosure, carrier table, policy obligation and compensation disclosure. Source snapshot 2026-09-28. No product/state issuer map. Accessed 2026-09-28.
- Counterpart press articles. Counterpart press site; May 19, 2026 Series C item describes a future first-time push to retain risk through Counterpart Insurance Company; July 14, 2026 item announces excess coverage across product lines; Sep 1, 2026 item announces Lawyers Professional Liability. Accessed 2026-09-29.
- Counterpart application destination. Counterpart; Reached from current homepage Quote Online CTA; the page requires JavaScript and the quote app did not display. No form/account/quote/purchase/bind flow tested. Accessed 2026-09-29.
- How can I get insurance through Counterpart? Counterpart Knowledge Center; Purchase route lines 17–22; article dated Feb 6, 2025; wholesale referral instructions. Accessed 2026-09-28.
- What is my application status? Counterpart Knowledge Center; Dashboard statuses lines 17–26; article dated July 16, 2025; broker submission and signature/subjectivity requirements. Accessed 2026-09-28.
- Counterpart Professional Liability. Counterpart, Inc.; Broker renewals and profession-specialized underwriters, lines 72–81. Accessed 2026-09-28.
- Private Directors & Officers Liability Insurance. Counterpart, Inc.; Who we cover; coverage; example limits and retentions; capacity. Accessed 2026-09-28.
- Not-for-Profit Directors & Officers Insurance. Counterpart, Inc.; Who we cover; coverage; underwriting partners. Accessed 2026-09-28.
- Employment Practices Liability Insurance. Counterpart, Inc.; Eligibility; listed allegations; illustrative limits and retentions; examples. Accessed 2026-09-28.
- Fiduciary Liability Insurance. Counterpart, Inc.; Plan and employer eligibility; ERISA and plan administration; examples and illustrative limits. Accessed 2026-09-28.
- Commercial Crime Insurance. Counterpart, Inc.; Employee theft, forgery, computer/system fraud, funds-transfer and social-engineering scenarios; examples. Accessed 2026-09-28.
- Professional & General Liability. Counterpart, Inc.; Re-opened Sep 29: lines 4–8 MPL available alone or packaged with GL; lines 38–207 professions/examples; 208–245 industries, state availability, coverage descriptions; 251–283 services. Company marketing, not binding terms. Accessed 2026-09-29.
- Allied Medical & Healthcare Liability. Counterpart, Inc.; Named allied health classes, combined coverage/enhancements, limits/examples; Sep 28 source inspection. Not universal malpractice or standalone CGL. Accessed 2026-09-28.
- Architects, Engineers, & Contractors Liability. Counterpart, Inc.; A&E/contractor classes, services, example limits and enhancements; Sep 28 source inspection. Accessed 2026-09-28.
- Lawyers Professional Liability Insurance. Counterpart, Inc.; Re-opened Sep 29: rendered lines 4–8 product, 27–29 class, 236–248 company-stated U.S. reach, 250–276 services, modular limits, tech/media features and GL alongside professional coverage. Does not establish separate media/tech E&O/GL. Accessed 2026-09-29.
Markel Insurance Official Website
- Markel Group Inc. 2025 Form 10-K. U.S. Securities and Exchange Commission; filed by Markel Group Inc.; Cover page; Part I, Item 1 Business—Markel Insurance, U.S. Wholesale and Specialty, Programs and Solutions; Part II, Item 7/8 for group and segment risks. Accessed 2026-09-28.
- About us. Markel; Markel at a glance; description of Markel Insurance within Markel Group Inc. Accessed 2026-09-28.
- US Product Disclaimer. Markel; U.S. underwriting/entity and state-availability disclaimer; identifies Markel West Insurance Services, California license #2E11302, for certain non-admitted coverage. It does not state Markel Service national producer license #27585 or California DBA license #0645481. Accessed 2026-09-29.
- Insurance Programs. Markel; FAQ and legal disclaimer at page end; coverage by Markel insurers, Markel Service, Incorporated national producer license #27585 and California DBA license #0645481, and Markel West Insurance Services California license #2E11302 for certain non-admitted products. Accessed 2026-09-29.
- AM Best Affirms Credit Ratings of Markel Group Inc. and Its Subsidiaries. AM Best; Press release dated November 21, 2025; paragraphs naming ratings, rating rationale, and Markel North America Insurance Group members. Accessed 2026-09-28.
- North America Producer Compensation Disclosure. Markel; Base commissions, contingent compensation, business production/additional incentives, and Markel Specialty/Markel Service/insurer role statement. Accessed 2026-09-28.
- U.S. and Bermuda Claims Contacts. Markel; April 2026 claims-contact PDF footer: Markel West, Inc. d/b/a Markel West Insurance Services, California license #0D95581; coverage by one or more Markel insurers and non-admitted routes. Accessed 2026-09-29.
- Small Business Insurance. Markel; Small business products; Types of companies—Child care and enrichment, Commercial and residential services, Sports and fitness, Manufacturing. Accessed 2026-09-28.
- Workers Compensation Insurance. Markel; Introductory quote/application route; claims question and report-a-claim contact. Accessed 2026-09-28.
- Commercial Lines Agents & Broker Support. Markel; mPortal and Markel Online access; resources; digital distribution. Accessed 2026-09-28.
- My Account. Markel US; Online account portal capabilities; Business insurance; unlisted-product direction. Accessed 2026-09-28.
- Request appointment with Markel. Markel; Commercial and personal lines agency partner criteria; product-specific affiliate appointments; producer-license requirement. Accessed 2026-09-28.
- Markel Insurance Companies. Markel; Notice to California and Massachusetts Applicants and Insureds; U.S.-domiciled property and casualty insurer subsidiaries and affiliates; table of company names and market status (page states current as of 2024-04-01). Accessed 2026-09-28.
- Small Business Casualty and Property Insurance. Markel; What we offer; product/liability, property, general casualty, inland marine, excess umbrella, liquor liability, hired/non-owned auto, employee benefits liability, E&O and equipment breakdown references. Accessed 2026-09-29.
- Workers Compensation Insurance. Markel; Product overview and quote route; workers compensation/employers liability, eligible industries, claim and loss-control descriptions. Accessed 2026-09-29.
- Cyber Insurance Coverage. Markel; Markel Cyber 360; coverages available, cyber incident response, business interruption, privacy/security liability, media liability and technology professional liability. Accessed 2026-09-29.
- ProBiz | Professional Liability Coverage. Markel; What is Markel ProBiz; separate management liability and miscellaneous E&O; listed limits and qualifying business size. Accessed 2026-09-29.
- Private and Nonprofit Management Liability Insurance. Markel; What we offer; private/nonprofit segment; D&O, EPL, fiduciary and optional coverage sections. Accessed 2026-09-29.
- Commercial Property Insurance. Markel; Commercial property product summary and eligible risks. Accessed 2026-09-29.
- Commercial Inland Marine Insurance. Markel; What we offer; inland marine classes, cargo, contractors equipment, transportation and coverage structure. Accessed 2026-09-29.
- Builders Risk Insurance. Markel; Coverage features; construction projects and builders-risk scope. Accessed 2026-09-29.
- Excess Casualty Insurance. Markel; Excess and umbrella liability and admitted/non-admitted capabilities. Accessed 2026-09-29.
- Markel Surety. Markel; Products; contract bonds, commercial bonds, court and probate bonds. Accessed 2026-09-29.
- Markel Insurance Company Complaints. Better Business Bureau; Company complaints summary: 12 in last three years, 3 closed in last 12 months; complaint-category counts and displayed case examples; headquarters and corporate-owned locations. Accessed 2026-09-29.
