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What Do Reviews Say About Counterpart Business Insurance?

We found no independent customer rating of Counterpart, so it has no Review Score. Its Trustpilot page shows no reviews, and BBB has no matching business.

There are no independent customer reviews of Counterpart yet; here's what the company says about itself and what to ask before buying.

Counterpart Ratings by Review Source in 2026

Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.

Source	Score	What to Know
Trustpilot	–/ 10 Found	The profile is unclaimed and shows no reviews, so there is no rating. No reviews is not a negative finding.^6,⁷ Source details Trustpilot profile for yourcounterpart.com, opened 2026-09-29. Trustpilot Checked 2026-09-29
Counterpart company-published claim	–/ 10 Found	Counterpart says it closes claims twice as fast as the industry average. The page does not disclose method, sample, claim population or period; no average, rating or count is inferred.¹² Source details Company marketing statement on the U.S. homepage; not customer feedback or an independent study. Counterpart company-published claim Checked 2026-09-29
Counterpart company-published claim	–/ 10 Found	Counterpart says 94% of customers are satisfied with its claims management and support. No survey method, sample or period is published, so we do not count it as a customer rating.¹² Source details Company marketing statement; not an independent survey. Counterpart company-published claim Checked 2026-09-29

Other sources checked (5)

NerdWallet
No dedicated Counterpart provider review or customer rating was located in the reviewed search. No review count or score is established.¹
Targeted U.S. small-business insurance review search for Counterpart; not exhaustive.
J.D. Power
No provider-level Counterpart metric was located. Study-wide samples are not provider review counts.²
Commercial insurance research scope and targeted name search.
NAIC
A brand-wide NAIC rating is not applicable. Match the policy issuer and relevant line/state/period; do not transfer a carrier complaint index to the brokerage.^3,^5,⁴
Complaint data is insurer-, state-, line- and period-specific; Counterpart is not the named issuer in all placements.
ConsumerAffairs
We didn't find a ConsumerAffairs profile or rating for Counterpart. That doesn't mean no reviews exist.^8,⁹
Exact-name/domain query; no profile confirmed.
BBB
BBB returned no matching business. There is no BBB grade, review or complaint count to report.^10,¹¹
BBB search for Counterpart Insurance Services, 2026-09-29.

Trustpilot and BBB don't show a rating for Counterpart

Counterpart's Trustpilot page is unclaimed and has no reviews, so there's no rating. BBB has no matching business, so there's no grade, review or complaint count.^7,^6,¹⁰

We found no ConsumerAffairs rating for Counterpart either.^8,⁹

Counterpart says claims close twice as fast

Counterpart's homepage says it closes claims twice as fast as the industry average, and that 94% of customers are satisfied with claims and support. It doesn't say how it measured either, so we don't count them as customer ratings.^12,⁴

Complaint data depends on the insurer

Counterpart isn't always the insurer on the policy, so a state complaint record for one insurer doesn't tell you how Counterpart itself does. Ask which insurer will issue your policy, then look up that insurer.^3,⁵

There's no Counterpart rating on NerdWallet or J.D. Power that we could find.^1,²

Why Is There No Review Score for Counterpart?

The Review Score counts numeric customer or editorial ratings. There are none, and company statements aren't counted.^7,¹²

Limitations of Counterpart Review Data

There are no independent ratings, so this page rests on very little.
The claims-speed and 94% satisfaction figures are Counterpart's own and come with no method.
Complaint data belongs to the insurer on your policy, not to Counterpart.

What Should You Ask Counterpart Before You Buy?

Which insurer will issue my policy?
Can you show me how you measure the 94% satisfaction and faster claims?
Can I talk to a current customer in my industry?

Disclosure About Our Counterpart Review Research

Spot is a product of Tools for Enlightenment and publishes commercial insurance research. This page separates provider-published statements from customer-review averages and insurer complaint measures.

Sources

12 documents, numbered as cited. Open the sources

Sources for Counterpart Reviews

1
Small Business Insurance Guides & Reviews — NerdWallet; Targeted exact-name business insurance search; no dedicated Counterpart review found in reviewed results. Not exhaustive.; accessed 2026-09-28.
2
Insurance Customer Experience Data & Insights — J.D. Power; Commercial research scope and targeted name search; no Counterpart-specific metric. Do not transfer study-wide respondents.; accessed 2026-09-28.
3
Consumer Insurance Search Results — NAIC; Carrier-oriented CIS page; brand-rating not applicable; complaint data needs issuer, line, state, period. No regulator licensing search was made.; accessed 2026-09-28.
4
About Counterpart — Counterpart, Inc.; NAIC reviews-only carrier-identity scope; lines 13 and 22–36 name carrier partners/company role. Rating footnote dated 2024-02-26; no provider-level complaint metric.; accessed 2026-09-29.
5
Licenses & Carriers — Counterpart Insurance Services, Inc.; NAIC reviews-only issuer/role limitation: provider identifies broker subsidiary and says policy obligations rest with issuing insurer. No product/state/issuer map.; accessed 2026-09-28.
6
Best Insurance Companies in the United States on Trustpilot — Trustpilot; Targeted exact-domain search and U.S. insurance directory; no matching profile located.; accessed 2026-09-28.
7
Counterpart Trustpilot profile — Trustpilot; No Trustpilot profile confirmed; no rating/count inferred.; accessed 2026-09-28.
8
ConsumerAffairs — ConsumerAffairs; Targeted Counterpart exact-name/domain search; no matching profile located.; accessed 2026-09-28.
9
ConsumerAffairs Counterpart exact-name query — ConsumerAffairs; No profile confirmed; no metric/count inferred.; accessed 2026-09-28.
10
Better Business Bureau — Better Business Bureau; Targeted exact-name/domain search for Counterpart Insurance Services and yourcounterpart.com; no profile confirmed.; accessed 2026-09-28.
11
BBB search for Counterpart — Better Business Bureau; No BBB profile confirmed; no rating/count inferred.; accessed 2026-09-28.
12
Counterpart | Agentic Insurance™ — Counterpart, Inc.; Reviews-only copy of current homepage source, rendered lines 98–100: company statement that in-house claims experts close claims twice as fast as the industry average; no method, sample, population or period disclosed. Accessed 2026-09-29.; accessed 2026-09-29.

–/ 10

Review Score

No reviews found

Reliability Score

Broker Reliability Score: –/ 10Assessment status unavailable

Counterpart