Is Counterpart Legit? Licensing, Carriers and Reliability
Counterpart has no Broker Reliability Score because the reviewed evidence is insufficient for a numerical assessment. Reliability Scores assess documented reliability within the reviewed scope; they do not predict claims payment.
Counterpart Broker Reliability Score
Assessment status unavailable
This partial Broker Reliability Score covers carrier relationships and how clearly it explains its terms. It uses 45% of the rubric's factor weighting, normalized to a ten-point scale. Anything without enough evidence is left out, not scored as zero.
Assessment subject unavailable
Assessed 2026-09-29 · Review due 2026-10-29
What Our Research Found About Counterpart
Role: Broker. Scope: Limited to the U.S. producer and surplus-lines-broker role of Counterpart Insurance Services, Inc., the entity that Counterpart's own pages say offers its insurance. It does not assess Counterpart, Inc. as a contracting party or the financial strength of any insurer.
Who Counterpart is and what it is licensed to do
Counterpart says its policies are offered by Counterpart Insurance Services, Inc., a licensed insurance producer and surplus lines broker. Its license page reports a national producer number, 19374834, and licenses in all 50 states and D.C. Those numbers are Counterpart's own report.[1][4]
North Carolina's Secretary of State lists Counterpart Insurance Services, Inc. as an active company created on 21 September 2021, with an annual report filed on 3 March 2026. That confirms the company exists. It does not confirm an insurance license.[8]
The terms of service name a different company, Counterpart, Inc., as the party you contract with, and fees are paid to it. Counterpart says it sells only through licensed wholesale brokers, so a business normally reaches it through its own retail agent.[5][6]
Which insurers stand behind Counterpart's policies
Counterpart names three underwriters: Aspen Specialty Insurance Company, Evanston Insurance Company (a Markel company) and Westfield Specialty. Its license page lists the legal entities with NAIC numbers and states of domicile: Aspen Specialty 10717 (Texas), Evanston 35378 (Illinois), Westfield Specialty 16992 (Ohio), plus Westfield Insurance Company 24112 and Westfield Select 17105. Counterpart says Westfield Specialty writes its admitted management liability product, available in 35 states as of June 2024.[1][2][7][10]
An independent rating action confirms each insurer's strength. AM Best upgraded Aspen Specialty to A+ (Superior) on 4 September 2026. It affirmed Westfield Insurance Company and its affiliates at A (Excellent) in March 2025, and Evanston at A (Excellent) as part of the Markel North America group in November 2025. Counterpart's own pages still show A (XV) for all three as of February 2024, which is out of date for Aspen. These ratings belong to the insurers, not to Counterpart.[12][13][14][2]
Counterpart's site shows which insurer writes each product line only as a list, not product by product. Counterpart worked with Aspen on its professional liability product in 2022, and a trade article at the time said Counterpart is not a traditional MGA with delegated authority from Aspen. Counterpart's own press page says it raised $50 million in May 2026 partly to retain risk through Counterpart Insurance Company, which is not yet a confirmed policy issuer.[11][3]
Claims and what Counterpart tells buyers
Counterpart says it runs claims management in-house for its small-business customers, and a January 2024 announcement names Aspen and Markel as the carrier partners behind it. The company also says it closes claims twice as fast as the industry average and reports satisfaction figures. Those are company statements with no published method or sample.[4][9]
The license page says Counterpart may be paid by an insurer or other intermediary, that policy terms override website text, and that products vary by state. It does not say who decides a claim on a given policy. The terms of service require binding arbitration through the American Arbitration Association for disputes with Counterpart, Inc.[1][5]
Counterpart Regulatory record
We found no enforcement actions naming Counterpart Insurance Services in public sources. That isn’t the same as a full regulator search, so it doesn’t prove a clean record.[15]
What We Couldn’t Confirm About Counterpart
- No regulator record was retrieved for Counterpart Insurance Services, Inc.'s license status, so the 50-state and D.C. authority and the NPN are company-reported.
- The insurer for each product and state is not mapped, and the list of insurers is not a placement record.
- Whether Counterpart Insurance Company issues policies today is not established.
- No five-year regulator conduct search was completed for Counterpart Insurance Services, Inc. or Counterpart, Inc. Absence of results is not a clean record.
- Counterpart's claims-speed and satisfaction figures have no published method, and who decides a claim for a given policy is not disclosed.
- Insurer ratings come from press coverage of AM Best releases, and the Markel release was read earlier by another reviewer. We haven't confirmed them directly on AM Best.
- No customer rating from an independent review platform was found.
Regulator Searches for Counterpart
| Jurisdiction | Result | Notes |
|---|---|---|
| USU.S. States And District Of Columbia | Company-reported disclosure[1] | Counterpart's license page is the source for the 50-state and D.C. producer and surplus-lines-broker claim. No regulator verification is represented. |
| C(California (Department Of Insurance) | Source inaccessible[15] | We didn't find data for license number 6000547. That is not a finding that no license exists. |
| NCNorth Carolina (Secretary Of State, Corporate Record) | Verified regulator result[8] | Counterpart Insurance Services, Inc. is listed as active, created 9/21/2021, with an annual report filed 3/3/2026. |
| USU.S. State Insurance Regulator Enforcement Records | Not researched | We haven’t checked state enforcement databases directly. Public sources show no actions naming the company, which isn’t conclusive. |
Counterpart Licenses and Authority Records
These are reviewed authority records for the named legal entities and scope. A license record does not establish that a particular policy is available, bound, or suitable.
| Entity and jurisdiction | Identifier | License class and authority |
|---|---|---|
| Counterpart Insurance Services, Inc.USUnited States: 50 States And District Of Columbia, As Reported By Counterpart | National Producer Number: 19374834[1][4] | Insurance producer; surplus-lines broker; Counterpart's license page reports this authority and says product availability may vary by state. No regulator record was retrieved. |
Counterpart Insurance Services, Inc. California | State license: 6000547[4][15] | California license as displayed in Counterpart's footer; Company-published. The California Department of Insurance lookup returned no data, so status and lines are not confirmed. |
| Aspen Specialty Insurance CompanyAUAll U.S. States And D.C., As Listed By Counterpart | NAIC number: 10717[1] | Insurer company code, Texas domicile; Counterpart's carrier table lists coverage in all states and D.C. This is company-reported, not a regulator record. |
| Evanston Insurance Company5S50 States, D.C. And Territories, As Listed By Counterpart | NAIC number: 35378[1] | Insurer company code, Illinois domicile; Counterpart's carrier table lists this coverage. Company-reported. |
| Westfield Specialty Insurance CompanyAUAll U.S. States And D.C., As Listed By Counterpart | NAIC number: 16992[1] | Insurer company code, Ohio domicile; Counterpart's carrier table lists this coverage. Company-reported. |
Sources for Counterpart Reliability Research
- Licenses & Carriers. Counterpart Insurance Services, Inc.; Provider-published reported NPN 19374834, entity, producer/surplus-lines role, 50 states + D.C.; carrier and obligation boundary. Not independent regulator verification. Accessed 2026-09-28.
- About Counterpart. Counterpart, Inc.; Names Aspen, Evanston/Markel, Westfield; not complete line/state placement map. Rating footnote is dated 2024-02-26. Accessed 2026-09-29.
- Counterpart press articles. Counterpart press site; May 2026 future first-time risk retention through Counterpart Insurance Company; no evidence current policy issuance. Accessed 2026-09-29.
- Counterpart home page. Counterpart; Footer: products offered by Counterpart Insurance Services, Inc., a licensed producer and surplus lines broker; CA license 6000547; three carrier names; in-house claims statements (company-published). Accessed 2026-09-29.
- Counterpart Terms of Service. Counterpart; Contracting party named as Counterpart, Inc.; fees payable to it; AAA arbitration clause; footer repeats producer and surplus lines broker role. Accessed 2026-09-29.
- How can I get insurance through Counterpart? Counterpart help center; States Counterpart only sells through licensed insurance wholesale brokers; retail businesses are connected to a wholesaler. Accessed 2026-09-29.
- Who backs Counterpart? Counterpart help center; Names Aspen Specialty, Evanston (a Markel company) and Westfield Specialty as underwriters, ratings stated as of February 2024, and venture investors. Accessed 2026-09-29.
- Counterpart Insurance Services, Inc. North Carolina Secretary of State; Entity record: Active, created 9/21/2021, most recent annual report filed 3/3/2026. Accessed 2026-09-29.
- Counterpart launches management liability claims handling for all SMB customers. FinTech Futures (press release); Dated January 16, 2024: Counterpart handles claims management for its small-business customers; carrier partners Aspen and Markel; 90% claims satisfaction is company-reported. Accessed 2026-09-29.
- Counterpart teams with Westfield Specialty to launch admitted management liability product. Reinsurance News; Announced June 13, 2024: Westfield Specialty underwrites the admitted product; available in 35 states; Counterpart supplies the platform. Accessed 2026-09-29.
- Counterpart launches Aspen-backed miscellaneous professional product. Coverager; Dated December 1, 2022: Aspen is the underwriting partner for the MPL product; article says Counterpart is not a traditional MGA with delegated authority from Aspen. Accessed 2026-09-29.
- AM Best Removes From Under Review With Positive Implications and Upgrades Credit Ratings of Aspen Insurance Holdings and Its Subsidiaries. AM Best (via Yahoo Finance); Dated September 4, 2026: Aspen Specialty Insurance Company FSR upgraded to A+ (Superior) from A (Excellent); Long-Term ICR aa-. Accessed 2026-09-29.
- AM Best Revises Outlook to Stable for Ohio's Westfield. Insurance Journal; Dated March 5, 2025: Westfield Insurance Company and affiliates FSR A (Excellent) and Long-Term ICR a+ affirmed, outlook revised to stable. Accessed 2026-09-29.
- AM Best Affirms Credit Ratings of Markel Group Inc. and Its Subsidiaries. AM Best; Press release dated November 21, 2025: FSR A (Excellent) and Long-Term ICR a+ affirmed for Markel North America Insurance Group members including Evanston Insurance Company. Accessed 2026-09-28.
- California Department of Insurance license number search. California Department of Insurance; Search for license 6000547 returned no data in this session; nothing is concluded. Accessed 2026-09-29.
Which Coverage Lines Does Counterpart Offer?
Product pages for coverage lines documented for Counterpart.
