What Telehealth Insurance Requirements Apply in New Mexico?

What Is Telehealth Insurance?

Telehealth liability can cover claims arising from remote health care, such as a video visit or remote monitoring. If you provide care online, match the quote to your clinicians, services and patient locations; cyber and in-person risks need separate review. Read the national Virtual care and telehealth guide.

What Should You Watch for With Telehealth Insurance in New Mexico?

• New Mexico Does Not Mandate Telehealth Coverage

  The Telehealth Act encourages insurers and other payers to cover telehealth within their plans or policies but does not require coverage. Confirm each payer’s covered modalities and services before assuming video, audio-only, or store-and-forward work will be reimbursed. ¹

• Remote Care Must Follow the Same Supervision Rules

  The 2025 amendment says the Act does not expand scope or authorize otherwise-unlawful settings, and providers must use the same level of supervision required for in-person practice. Ask the carrier to schedule supervised clinicians and identify the supervisor and services on the policy. ¹

• New Mexico Psychology Board Ties Practice to Patient Location

  The New Mexico psychology board says a clinician must hold a New Mexico license to provide telehealth to a person physically present in the state. Confirm the patient’s location at each encounter and do not rely on the clinician’s home-state license alone. ²

• Telehealth Act Provider Categories Expanded in 2025

  Chapter 75 (SB 252), effective June 20, 2025, expressly includes licensed social workers and certified peer support workers among covered provider categories. Ask whether your roster includes those roles and whether the policy names the entities employing or supervising them. ¹

Which Telehealth Insurance Providers Have New Mexico License Records?

No provider in our research documents both a state license record and this coverage line. This does not establish that providers are unlicensed. Check the regulator’s license lookup and confirm availability with a provider when requesting a quote.

Who Regulates Insurance in New Mexico?

New Mexico Office of Superintendent of Insurance

New Mexico OSI licenses insurance producers and agencies, oversees insurers and reviews insurance forms and rates. Its Consumer Assistance Bureau accepts insurance complaints, including complaints involving commercial and business insurance. ^3,4,5,6

Website

Regulator website

License lookup

Search licensed producers

Complaints

File a complaint

Phone

855-427-5674

Surplus-Lines Tax and Stamping Office in New Mexico

Reported tax rate. 3.003% of taxable surplus-lines premium (verify allocation and current return instructions) ^7,8,9,10

New Mexico’s surplus-lines tax is listed as 3.003% of taxable premium in the state’s surplus-lines tax-return instructions; confirm current allocation and filing treatment with the New Mexico Taxation and Revenue Department because its current program page distinguishes broker-placed surplus lines from independently procured insurance. Surplus-lines coverage is issued by an unauthorized insurer and is outside ordinary state guaranty-association protection; do not treat the separate self-procured tax as the surplus-lines broker tax.

What Should You Ask Before Buying Telehealth Insurance in New Mexico?

1. Which New Mexico patient services are covered by each health plan’s telehealth terms?
2. Do our supervisors and supervised clinicians meet the same state requirements used for in-person care?
3. Does each psychologist hold New Mexico authority when the patient is physically in the state?

Telehealth Insurance in New Mexico: Frequently Asked Questions

Sources for Telehealth Insurance in New Mexico

1. Senate Bill 252, Chapter 75 (2025). New Mexico Legislature; Sections 1-2 amending NMSA 1978 §§ 24-25-3 and 24-25-5; effective June 20, 2025. Accessed 2026-09-29.
2. Psychologist Examiners FAQs. New Mexico Regulation and Licensing Department; Question: Am I able to practice telehealth; out-of-state license and New Mexico patient location. Accessed 2026-09-29.
3. Office of the Superintendent of Insurance. New Mexico Office of Superintendent of Insurance; Official OSI homepage says it licenses individuals and agencies, oversees business insurance and reviews rates/forms. Accessed 2026-09-28.
4. License Status Verification. New Mexico Office of Superintendent of Insurance; Official page says OSI/NAIC public verification checks producer, adjuster, surplus-lines broker and TPA license status. Accessed 2026-09-28.
5. File a Complaint. New Mexico Office of Superintendent of Insurance; Official complaint page says OSI accepts complaints against insurers and agents; current agency page discusses complaint filing. OSI site redirects from www host, which the web verifier could not fetch. Accessed 2026-09-28.
6. Consumer Assistance. New Mexico Office of Superintendent of Insurance; Official OSI page expressly includes commercial and business insurance complaints; consumer assistance. Accessed 2026-09-28.
7. Surplus Lines Premium Tax Return (TRD-41397). New Mexico Taxation and Revenue Department; State tax return and instructions establish 3.003% rate; accessible as an official PDF download, but its revision date is not explicit in the current web-indexed copy. Accessed 2026-09-28.
8. Insurance Premium Tax and Self-Insured Group Tax Programs. New Mexico Taxation and Revenue Department; Current program page distinguishes surplus-lines broker premium tax from self-procured nonadmitted-insurance tax under §7-40-3(A). It does not display the surplus-lines rate. Accessed 2026-09-28.
9. NMSA 1978, Chapter 59A, Article 14, Surplus Lines Insurance. New Mexico Legislature / New Mexico Compilation Commission; Surplus-lines act; insurer notice, licensing and placement provisions. Direct statute host should be checked if it changes route. Accessed 2026-09-28.
10. NMSA 1978, §59A-14-5. New Mexico Legislature / New Mexico Compilation Commission; Surplus-lines policy notice describes lack of state guaranty association protection. Accessed 2026-09-28.
11. Licenses. At-Bay; Current producer introduction and state table; At-Bay Insurance Services LLC; P&C and surplus-lines identifiers. Accessed 2026-09-21.
12. Licenses and Carriers. Coalition; Licenses and Carriers, re-read 22 September 2026: Insurance Licenses table for Coalition Insurance Solutions, Inc., national producer number 18419475, with producer and surplus-lines numbers for all 50 states and DC including California 0L76155, Georgia 196479, Texas 2199630 and 2205589, Pennsylvania 815731 and 817452, Colorado 539028 and Wisconsin 3000108852. Insurance Carriers table naming, with NAIC numbers, Allianz Underwriters Insurance Company 36420, Arch Specialty Insurance Company 21199, Ascot Specialty Insurance Company 45055, Ascot Insurance Company 23752, Aspen Specialty Insurance Company 10717, Chaucer Insurance Company DAC, Coalition Insurance Company 29530, Fireman's Fund Indemnity Corporation 11380, Fortegra Specialty Insurance Company 16823, Lloyd's of London, MSIG Specialty Insurance USA Inc. 34886, MS Transverse Specialty Insurance Company 41807, Steadfast Insurance Company 26387, Vantage Risk Specialty Insurance Company 16275 and Zurich American Insurance Company 16535. Accessed 2026-09-22.
13. About Hiscox US Insurance. Hiscox; Hiscox Insurance Company Inc. NAIC 10200 as Chicago, IL domiciled insurer admitted or licensed in all 50 states and D.C.; Hiscox Inc. as general agent and Lloyd’s coverholder for Syndicates 33 and 3624; surplus-lines placements through licensed surplus-lines brokers; A.M. Best rating statement. Accessed 2026-09-16.
14. Licenses. ERGO NEXT Insurance; Current entity-by-state license table reopened 28 September 2026: 50 rows under Next First Insurance Agency, Inc., including Washington, DC; New York rows instead list Next Insurance Services PC-1423070 and AP Intego BR-1198885. Accessed 2026-09-28.
15. Insurance Licenses by State. TechInsurance; Current state table; identifies TechInsurance as a division of Specialty Program Group LLC d/b/a SPG Insurance Solutions; lists DC 3000041536 and labels Rhode Island “Individual licenses,” without an agency license number. Accessed 2026-09-28.
16. Licenses. Vouch; Effective 16 January 2025: Vouch Specialty Insurance Services, LLC, NPN 19926463; P&C table (50 states and DC); surplus-lines table includes Idaho 870820; footnote says Georgia and Idaho do not issue agency-level surplus-lines licenses; Idaho retained as producer-only due to conflict. Accessed 2026-09-15.