Coverage line

A stethoscope crosses the distance between a grainy clinician’s hand and an empty remote-care screen.Illustration for The General Average

What Telehealth Insurance Requirements Apply in Arkansas?

Arkansas includes a patient's home as a telemedicine originating site and bars telemedicine group therapy for children age 18 or younger. For social workers, a professional relationship is generally required; an internet questionnaire or similar one-way intake alone does not create one.

What Is Telehealth Insurance?

Telehealth liability can cover claims arising from remote health care, such as a video visit or remote monitoring. If you provide care online, match the quote to your clinicians, services and patient locations; cyber and in-person risks need separate review. Read the national Virtual care and telehealth guide.

What Should You Watch for With Telehealth Insurance in Arkansas?

A Patient’s Home Is an Originating Site
Arkansas includes the patient's home as a telemedicine originating site. If your practice delivers care to patients at home, record Arkansas patient locations and ask the broker how the policy identifies those services and insured clinicians; a patient's home remains the relevant service location even when the clinician is elsewhere. ¹
A Professional Relationship Is Required
For Arkansas social workers, a professional relationship generally must exist before telehealth; the rule excepts emergencies and generic information. An internet questionnaire, email, patient-generated history, text, fax, or combination of those alone does not establish that relationship. Ask which organization and social-work services the quote schedules, and confirm policy terms separately. ²
Group Therapy for Minors Is Excluded
Arkansas permits telemedicine group meetings, including therapy, but bars telemedicine group therapy for a child age 18 or younger. For adults in Medicaid-funded group programs, the Act allows telemedicine only if CMS permits that format. Separate the participant ages and program funding in your service schedule and quote request. ¹

Which Telehealth Insurance Providers Have Arkansas License Records?

No provider in our research documents both a state license record and this coverage line. This does not establish that providers are unlicensed. Check the regulator’s license lookup and confirm availability with a provider when requesting a quote.

Who Regulates Insurance in Arkansas?

Arkansas Insurance Department

The Arkansas Insurance Department licenses resident and nonresident producers and business entities, accepts insurance complaints, and provides links to company and producer license searches. It operates as a division of the Arkansas Department of Commerce. ^3,^4,^8,⁵

Website: Regulator website
License lookup: Search licensed producers
Complaints: File a complaint
Phone: (800) 852-5494

Surplus-Lines Tax and Stamping Office in Arkansas

Reported tax rate. 4% when Arkansas is the insured's home state ^6,^7,⁹

Arkansas's broker filing instructions set a 4% surplus-lines tax. Federal law assigns nonadmitted-insurance regulation and tax to the insured’s home state; for a multistate policy, ask your broker to show the home state and the premium allocation used for the Arkansas filing. Arkansas law requires the contract to disclose that the state's property-and-casualty guaranty protection does not apply.

What Should You Ask Before Buying Telehealth Insurance in Arkansas?

Which Arkansas-based clinicians and episodic consultants are included, and which entity employs or contracts with each?
Do our social-work or behavioral-health services meet the board’s relationship and follow-up requirements?
Does the quote include every group-therapy format and patient age our practice serves?

Telehealth Insurance in Arkansas: Frequently Asked Questions

Can an Arkansas provider conduct telemedicine group therapy with minors?

No. Arkansas bars telemedicine group therapy for children age 18 or younger. The statute separately conditions telemedicine group therapy for adults in Medicaid-funded programs on CMS allowing the format. ¹

Can a social worker establish an Arkansas professional relationship through an online questionnaire alone?

No. Arkansas's social-work rule says an internet questionnaire, email, patient-generated history, text, fax, or combination of those alone does not establish the required professional relationship; emergencies and generic information are excepted from that requirement. ²

Sources

16 documents, numbered as cited. Open the sources

Sources for Telehealth Insurance in Arkansas

1
Act 767 of 2021. Arkansas General Assembly; Act 767 of 2021, §§ 1–2, Ark. Code §§ 17-80-402(3), 17-80-404(f); home as originating site, age-18-or-younger group therapy bar, Medicaid adult-program condition; approved April 19, 2021. Accessed 2026-09-28.
2
17 CAR §176-103, Establishment of Professional Relationship. Arkansas Social Work Licensing Board; Code of Arkansas Rules; 17 CAR § 176-103(a)–(c); relationship requirement, emergency/generic-information exceptions, online-only establishment barred; official Code of Arkansas Rules opened September 28, 2026. Accessed 2026-09-28.
3
Arkansas Insurance Department. Arkansas Insurance Department; Official agency homepage. Accessed 2026-09-28.
4
Licensing. Arkansas Insurance Department; Licensing Division guidance and state-based systems lookup for Arkansas agent and agency licensees. Accessed 2026-09-28.
5
File A Complaint. Arkansas Insurance Department; Online complaint filing for insurance providers, including agents and companies. Accessed 2026-09-28.
6
Surplus Lines Brokers Filing. Arkansas Insurance Department; Current broker filing instructions state that 4% broker tax must be remitted. Accessed 2026-09-28.
7
23 CAR § 201-104: Endorsement of contract. Arkansas Code of Rules; Required surplus-lines contract disclosure: no Arkansas P&C Guaranty Act protection and 4% tax collected from insured. Accessed 2026-09-28.
8
Property and Casualty Insurers. Arkansas Insurance Department; Company Search verifies whether an insurer is licensed in Arkansas. Accessed 2026-09-28.
9
15 U.S.C. § 8202: Regulation of nonadmitted insurance by insured's home State. U.S. House of Representatives, Office of the Law Revision Counsel; § 8202(a): nonadmitted placement is subject solely to insured's home-State requirements, except as otherwise provided; § 8201 addresses exclusive home-State tax authority. Accessed 2026-09-28.
10
Licenses. At-Bay; Current producer introduction and state table; At-Bay Insurance Services LLC; P&C and surplus-lines identifiers. Accessed 2026-09-21.
11
Licenses and Carriers. Coalition; Licenses and Carriers, re-read 22 September 2026: Insurance Licenses table for Coalition Insurance Solutions, Inc., national producer number 18419475, with producer and surplus-lines numbers for all 50 states and DC including California 0L76155, Georgia 196479, Texas 2199630 and 2205589, Pennsylvania 815731 and 817452, Colorado 539028 and Wisconsin 3000108852. Insurance Carriers table naming, with NAIC numbers, Allianz Underwriters Insurance Company 36420, Arch Specialty Insurance Company 21199, Ascot Specialty Insurance Company 45055, Ascot Insurance Company 23752, Aspen Specialty Insurance Company 10717, Chaucer Insurance Company DAC, Coalition Insurance Company 29530, Fireman's Fund Indemnity Corporation 11380, Fortegra Specialty Insurance Company 16823, Lloyd's of London, MSIG Specialty Insurance USA Inc. 34886, MS Transverse Specialty Insurance Company 41807, Steadfast Insurance Company 26387, Vantage Risk Specialty Insurance Company 16275 and Zurich American Insurance Company 16535. Accessed 2026-09-22.
12
Insurance Producer Licenses. Corgi Insurance; Current complete Insurance Producer Licenses table for Corgi Insurance Services, Inc.; 50 rows covering 49 states and DC (DC 3003091619); no New Mexico row; no NPN or as-of date shown. Accessed 2026-09-28.
13
About Hiscox US Insurance. Hiscox; Hiscox Insurance Company Inc. NAIC 10200 as Chicago, IL domiciled insurer admitted or licensed in all 50 states and D.C.; Hiscox Inc. as general agent and Lloyd’s coverholder for Syndicates 33 and 3624; surplus-lines placements through licensed surplus-lines brokers; A.M. Best rating statement. Accessed 2026-09-16.
14
Licenses. ERGO NEXT Insurance; Current entity-by-state license table reopened 28 September 2026: 50 rows under Next First Insurance Agency, Inc., including Washington, DC; New York rows instead list Next Insurance Services PC-1423070 and AP Intego BR-1198885. Accessed 2026-09-28.
15
Insurance Licenses by State. TechInsurance; Current state table; identifies TechInsurance as a division of Specialty Program Group LLC d/b/a SPG Insurance Solutions; lists DC 3000041536 and labels Rhode Island “Individual licenses,” without an agency license number. Accessed 2026-09-28.
16
Licenses. Vouch; Effective 16 January 2025: Vouch Specialty Insurance Services, LLC, NPN 19926463; P&C table (50 states and DC); surplus-lines table includes Idaho 870820; footnote says Georgia and Idaho do not issue agency-level surplus-lines licenses; Idaho retained as producer-only due to conflict. Accessed 2026-09-15.

What Telehealth Insurance Requirements Apply in Arkansas?

What Is Telehealth Insurance?

What Should You Watch for With Telehealth Insurance in Arkansas?

A Patient’s Home Is an Originating Site

A Professional Relationship Is Required

Group Therapy for Minors Is Excluded