Lockton Reviews 2026
Lockton’s reviews vary by office and entity. Local Google-derived ratings provide some service feedback, but no reliable firmwide verdict.
Compare Lockton’s review scores, service concerns and Reliability Score before choosing business insurance.
Lockton Ratings by Review Source in 2026
Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.
| Source | Score | What to Know |
|---|---|---|
| BBB | 10.0 | BBB identifies the company as accredited and displays A+ BBB Rating. This is a BBB grade, not customer stars, insurer strength or claims performance.6 Source detailsDenver BBB profile for Lockton Companies, LLC; corporate profile, not insurer/customer-star aggregate. |
| ProvenExpert | 8.0 | ProvenExpert displays 4.00/5 (“Good”), 44 reviews, identified as Google Maps reviews. Aggregator provenance: ProvenExpert republishes/aggregates Google Maps reviews; underlying Google listing was not opened directly. Profile active and last updated 2026-08-18 per page. Search query: “Lockton insurance Google reviews Birdeye reviews”.7 Source detailsAggregator profile labeled Lockton, insurance brokerage/consulting, attached to 444 W 47th St, Suite 900, Kansas City, Missouri. This is location-level evidence and should not be treated as firmwide consensus. ProvenExpert says the 44 reviews are from Google Maps; it does not show review-level dates in the captured result. |
| Google via Birdeye | 7.2 | Birdeye displays 3.6/5 from 144 total reviews, split into 141 Google and 3 Birdeye. The unclaimed profile’s visible Birdeye excerpts include complaints about COI errors/delay and communication, cancellation/refund, and a nonrenewal in a firearms-related program. Examples are from about three years before access and are anecdotes; not a current commercial brokerage consensus. Search query: “Lockton insurance Google reviews Birdeye reviews”.8 Source detailsOffice/program-specific Lockton Affinity, LLC profile at 10895 Lowell Ave, Overland Park, Kansas; not Lockton Companies, LLC firmwide. Birdeye identifies 141 Google reviews plus 3 Birdeye reviews. |
| J.D. Power | – | Search located the 2016 study and named Lockton; no score/rank/sample/dimension verified.2 Source detailsHistorical study; search result listed Lockton. PDF open returned internal error. |
Other sources checked (5)
- NerdWallet
Search query: site:nerdwallet.com "Lockton" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured.1
Exact-name search for Lockton on NerdWallet; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.
- NAIC
Search query: site:content.naic.org "Lockton" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured.3
Exact-name search for Lockton on NAIC; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.
- Trustpilot
Search query: site:trustpilot.com "Lockton" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured.4
Exact-name search for Lockton on Trustpilot; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.
- ConsumerAffairs
Search query: site:consumeraffairs.com "Lockton" insurance. Query run 2026-09-25; no usable exact-entity feedback evidence captured.5
Exact-name search for Lockton on ConsumerAffairs; no usable exact-entity evidence in captured results. Not found means search did not locate evidence, not that reviews do not exist.
- Provider website
The provider website supplies company and offering context. Company-authored material is not included as a customer rating.9
Company-authored identity and offering context; not independent customer feedback.
What Does the Lockton Review Evidence Mean for Your Business?
Limitations of Lockton Review Data
- BBB grade is not customer stars, insurer solvency, or policy claims performance.
- The 2016 J.D. Power study PDF could not be opened in this pass.
- Lockton Affinity and Lockton Companies, LLC have different scopes.
What Should You Ask Lockton Before You Buy?
- Is a comparable current J.D. Power commercial broker study available?
- Which Lockton entity and policy issuer apply to a specific account?
Disclosure About Our Lockton Review Research
Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.
9 documents, numbered as cited. Open the sources