HUB International Reviews 2026
Customers who reviewed HUB on BBB rate it 1 out of 5, but that is only 7 reviews for a very large broker. BBB's own business grade is A-.
What BBB customers say about HUB International, and what to ask a HUB broker before you buy.
HUB International Ratings by Review Source in 2026
Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.
| Source | Score | What to Know |
|---|---|---|
| BBB | 9.3 | BBB gives HUB's headquarters profile an A- grade. HUB is not BBB accredited. Three complaints were closed in the last three years.6 Source detailsBBB profile for HUB International, Chicago headquarters and its corporate-owned locations (United States). HUB is a global broker; BBB coverage is US/Canada and split by office profile. |
| BBB | 2.0 | Seven customers rated HUB 1 star on average. Recent reviews complain about slow replies, being passed between people and a non-renewal. Seven reviews is a small sample for a firm this size.7 Source detailsCustomer reviews left on the same BBB headquarters profile (HQ and corporate-owned US locations). Small sample. |
| BBB | A- Single Canadian regional entity, not the provider-wide population; shown alongside the HQ profile rather than averaged. | BBB gives HUB's Canada West entity an A- grade with 13 complaints closed in three years. Three customer reviews are on file.8 Source detailsBBB profile for HUB International Canada West ULC, Burnaby BC. Covers one Canadian regional entity only, not the whole group. |
Other sources checked (6)
- NerdWallet
The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.1
Targeted search for HUB International on NerdWallet using query: “site:nerdwallet.com/business/insurance/learn/ "HUB International" business insurance”.
- J.D. Power
The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.2
Targeted search for HUB International on J.D. Power using query: “site:jdpower.com/business/ "HUB International" commercial broker study”.
- NAIC
The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.3
Targeted search for HUB International on NAIC using query: “site:content.naic.org "HUB International" insurance complaint index”.
- ConsumerAffairs
The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.4
Targeted search for HUB International on ConsumerAffairs using query: “site:consumeraffairs.com/insurance/ "HUB International"”.
- Provider website
The provider website supplies company and offering context. Company-authored material is not included as a customer rating.5
Company-authored identity and offering context; not independent customer feedback.
- Trustpilot
No Trustpilot profile for the HUB International group was found. The page at that address is a different entity and was not used.9
Trustpilot page for the hubinternational.com slug. It belongs to a different entity (Noah Bank - HUB International, Plainview NY) with 0 reviews.
Seven BBB customers rate HUB 1 star
These reviews are on BBB's profile for HUB's Chicago headquarters and its company-owned U.S. offices. Recent reviewers complain about slow replies, being passed between people and a non-renewal. Seven reviews is a small number for a firm this size, so it may not match your experience.7
BBB gives HUB an A- grade
BBB gives the headquarters profile an A- business grade and lists HUB as not accredited. Three complaints were closed in the last three years. The grade reflects BBB's own criteria, not customer stars.6
HUB's Canada West office has its own BBB page
HUB is a global broker, and BBB covers only the U.S. and Canada, with separate profiles for many offices. The Canada West office in Burnaby, BC has an A- grade, 13 complaints closed in three years and 3 customer reviews. That covers one Canadian office, so we show it but don't count it.8
No other independent ratings
What Counts Toward the HUB International Review Score?
Limitations of HUB International Review Data
- The score mixes a BBB letter grade with 7 BBB customer reviews.
- HUB is a network of many offices, so your local office may be very different.
- BBB letter grades reflect how BBB sees a business, not customer satisfaction, yet they count toward the score.
- There is no Trustpilot, ConsumerAffairs, J.D. Power or NAIC rating for HUB that we could find.
What Should You Ask HUB International Before You Buy?
- Who will be my day-to-day contact, and how quickly do you reply?
- What happens if my contact leaves or I get passed to someone else?
- How and when will you tell me about renewals or non-renewal?
- How are you paid on my policy?
Disclosure About Our HUB International Review Research
Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.
9 documents, numbered as cited. Open the sources