Gallagher Reviews 2026
Gallagher has strong Trustpilot feedback and a favorable historical large-commercial survey result. Neither directly measures today’s US small-business service.
Compare Gallagher’s review scores, service concerns and Reliability Score before choosing business insurance.
Gallagher Ratings by Review Source in 2026
Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.
| Source | Score | What to Know |
|---|---|---|
| J.D. Power | 8.6 | Arthur J. Gallagher & Co. ranked second among large commercial brokers with 855/1,000. Study was based on 2,506 evaluations. This is dated, not a current rating.2 Source details2017 US/Canada large-commercial broker study; participating organizations had at least $100m annual revenue or operating budget; not small-business-specific. |
| Trustpilot | 9.2 | Trustpilot displays 4.6/5 from 8,190 reviews, with 976 in the preceding 12 months. The profile says it invites customers and has merged profiles. The UK-linked profile includes multiple products and countries, so it does not isolate US commercial buyers.4 Source detailsGlobal Arthur J. Gallagher & Co. brand profile; mixed countries and insurance lines, not US commercial-only. |
| BBB | 10.0 | BBB displays A+ grade and accredited status for the corporate profile. BBB letter grade is not a customer-star aggregate or commercial-policy outcome measure.6 Source detailsBBB corporate headquarters profile for Gallagher, Rolling Meadows, Illinois. |
Other sources checked (4)
- NerdWallet
The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.1
Targeted search for Gallagher on NerdWallet using query: “site:nerdwallet.com/business/insurance/learn/ "Gallagher" business insurance broker review”.
- NAIC
The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.3
Targeted search for Gallagher on NAIC using query: “site:content.naic.org "Gallagher" consumer insurance complaint index”.
- ConsumerAffairs
The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings.5
Targeted search for Gallagher on ConsumerAffairs using query: “site:consumeraffairs.com/insurance/ "Gallagher" commercial insurance reviews”.
- Provider website
The provider website supplies company and offering context. Company-authored material is not included as a customer rating.7
Company-authored identity and offering context; not independent customer feedback.
What Does the Gallagher Review Evidence Mean for Your Business?
The 2017 study is relevant to larger risk-managed accounts but applies to organizations with at least $100 million in revenue or operating budget. Trustpilot is global and mixed, while BBB’s letter grade measures BBB profile criteria rather than policyholder satisfaction. Keep the signals separate.2,4,6,7
Limitations of Gallagher Review Data
- Six specified platforms searched; not-found means no result was established by the recorded search, not that no rating or reviews exist.
- Consumer aggregates may be self-selected, unverified, office-specific, brand-wide, international, or mixed personal/commercial lines; they cannot establish commercial policy claims quality.
- NAIC complaint indices attach to a named insurer, coverage line, and reporting period; an insurance broker does not have an NAIC insurer complaint index. No line/year index was asserted without an identified insurer-level record.
- J.D. Power satisfaction rankings apply to insurer studies and eligible study participants, not automatically to brokers or agencies.
What Should You Ask Gallagher Before You Buy?
- Which specific producing legal entity and office served the reviewer, and was the account US commercial coverage?
- For Hiscox consumer reviews, can the US commercial-policy subset be separated from international and personal lines?
- For Heffernan, should a local office sample be retained, or should it be excluded from a firmwide page?
- For any insurer complaint measure, what exact issuing insurer, NAIC company code, line, and year apply to the buyer’s quote?
Disclosure About Our Gallagher Review Research
Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.
7 documents, numbered as cited. Open the sources