At-Bay vs biBerk: How Do They Compare for Business Insurance?

At-Bay focuses on cyber, technology E&O and miscellaneous professional liability, while biBerk sells a broader set of small-business products directly. biBerk’s cyber protection is a base-policy add-on; At-Bay’s current issuer and service fees depend on the quoted product.

An Overview of At-Bay and biBerk

At-Bay publishes specialist cyber, technology E&O and miscellaneous professional-liability products. Its business role includes an agency and surplus-lines broker, while current insurer identity varies by product and is not resolved for every route. biBerk says it sells directly to small businesses and offers cyber and data-breach protection as an add-on to General Liability, Professional Liability or a BOP—not as a stand-alone cyber policy in the reviewed fact record. 1 11 4 14 18

What Stands Out About At-Bay and biBerk?

At-Bay at a Glance

  • Combine technology E&O and cyber protection in one policy. 2Company-reportedProduct highlights, not an issued policy or universal contract coverage.
  • Eligible policyholders get monitoring, training and cyber-advisor access; managed detection and response costs extra. 7Company-reportedCurrent service descriptions and footnotes; no claims of effectiveness or independent testing.

biBerk at a Glance

  • Depending on state and insurance type, small businesses can choose coverage and pay online or speak with an insurance expert. 16,14Company-reportedCompany-described online quote and purchase route and expert assistance for U.S. small-business applicants. The homepage states that availability depends on state and type of insurance; this is not a claim that every applicant can complete an online purchase or bind coverage.
  • Policyholders can use online routes for policy changes, payments, certificates, renewal or reinstatement requests and claims. 17Company-reportedTasks and online routes listed on the public U.S. policyholder support page; not a service-level, approval, or renewal-eligibility claim.

At-Bay vs biBerk Coverage Lines Compared

CoverageAt-BaybiBerk
Business owner’s policyNot listedListed 19
Commercial autoNot listedListed 21
Cyber liabilityListed 3At-Bay offers primary and excess cyber insurance for businesses with revenue up to $5 billion.Listed 18
General liabilityNot listedListed 24
Professional errors and omissions (E&O)Listed 4At-Bay offers primary miscellaneous professional liability insurance.Listed 26
Technology errors and omissions (E&O)Listed 2At-Bay offers primary and excess technology errors and omissions insurance for businesses with revenue up to $5 billion.Not listed
Umbrella and excess liabilityNot listedListed 20
Workers’ compensationNot listedListed 25

A listing may be arranged through an insurer or partner. “Not listed” means this catalogue has no separate offering recorded; ask the provider whether it can quote the coverage and request the policy terms.

At-Bay and biBerk Coverage, Line by Line

Open what At-Bay and biBerk each document for one coverage line.

At-Bay and biBerk Reliability Scores

Each score uses the rubric for that provider’s documented role. Providers with more than one role may have a score for each.

At-Bay and biBerk Review Scores for 2026

These averages can combine ratings for different products, locations, and customer groups, including approximate BBB grade conversions. Read each review for the sources, scope, and calculation.

At-Bay Review Score

9.5/ 10

Review Score

2 rated sources

At-Bay’s public review evidence is thin: one old G2 review and a BBB complaint record. It is not enough to judge day-to-day service or claims handling.

Read At-Bay reviews

biBerk Review Score

9.0/ 10

Review Score

3 rated sources

Customers rate biBerk well: Trustpilot shows 4.5 out of 5 from 2,620 reviews, and NerdWallet gives it 4.0. The complaints are about slow service after you buy, billing and audits, and slow refunds.

Read biBerk reviews

Key Differences Between At-Bay and biBerk

At-Bay describes security services connected to eligible policies, with managed detection and response available as a separate purchase; its claims materials describe breach response support. biBerk lists policy servicing and claims routes online, but its support page does not establish response time or claim outcomes. If cybersecurity services matter, separate policy coverage from any paid monitoring service and ask whether the service requires a specific policy or endorsement. 7 7 8 17

What Should You Confirm in At-Bay and biBerk Quotes?

Ask At-Bay which insurer issues the exact quote, which Stance services are included, and whether an Embedded Security Fee or separate MDR purchase applies. Ask biBerk which base policy is required for its cyber add-on and who handles claim intake. Compare covered events, exclusions, limits, service fees and policy terms; a shared “cyber” label does not establish equivalent protection. 11 7 7 18 17

At-Bay vs biBerk Services Compared

What each provider documents about the services you may need

CriteriaAt-BaybiBerk
Business role

At-Bay offers cyber, technology E&O and miscellaneous professional liability, with coverage described as underwritten by non-admitted insurers. At-Bay Insurance Services LLC is its disclosed property-and-casualty agency and surplus-lines broker. 1,5Company-reportedUS brand and disclosed producer; company statements, not regulatory verification.

biBerk says it sells small-business insurance directly without an insurance broker. This is its company-reported channel description. Its California/Massachusetts notice names four insurers collectively as issuing most policies and lists each insurer’s licensed jurisdictions, but does not identify the insurer for a particular transaction, product, or policy or guarantee product availability in a jurisdiction. 14,15Company-reportedCompany-reported description of biBerk’s U.S. small-business sales channel on its About page; not a claim about every transaction, product route, producer role, or policy issuer.

Customer focus

Large technology companies may fit At-Bay’s published Tech E&O appetite, but the quote route matters: its product page lists up to $5 billion revenue and $10 million limits, while its broker platform lists $100 million and $3 million. These are ceilings, not guaranteed offers. 2Company-reportedCurrent product-page appetite; no inference of pre-revenue, industry-specific or California eligibility.

A September 2023 Tech E&O appetite PDF still accessible on At-Bay’s site has lower revenue and limit ceilings than the current product page and lists restricted classes including autonomous AI. It should not be treated as current eligibility guidance; ask underwriting for the applicable appetite version. 12,2Company-reportedLegacy document has inconsistent autoquote revenue figures internally. Current HTML controls description of advertised ceilings, but current class eligibility remains unresolved.

biBerk targets small businesses across varied industries and lists examples such as accounting, food service, retail, and transportation. The homepage FAQ says availability depends on the state and type of insurance; the industry list is illustrative, not an eligibility guarantee. 16,14Company-reportedU.S. small-business audience and examples on biBerk’s national site; examples are illustrative. The homepage says availability depends on the state and type of insurance; listed categories do not establish individual eligibility.

Coverage lines

Technology companies can compare one Tech E&O product for professional and cyber exposures, including coding errors, failed implementations and customer contractual indemnity; service-credit damages remain subject to policy terms. 2Company-reportedProduct highlights, not an issued policy or universal contract coverage.

At-Bay’s cyber policy may address business interruption, system failure, extortion, privacy liability and financial fraud such as social engineering or invoice manipulation; your quote and policy set the actual limits and conditions. 3Company-reportedCurrent cyber product offering; components are not separate catalogue products.

Businesses needing miscellaneous professional liability can ask At-Bay about primary coverage with limits up to $5 million and a tailored definition of professional services; state restrictions apply, and the product is claims-made-and-reported with a duty to defend. 4Company-reportedCurrent MPL page; eligibility and policy wording remain underwriting-specific.

If you need limits above primary Cyber or Tech E&O, At-Bay lists excess options for those lines; this does not establish a general commercial umbrella policy. 3,2Company-reportedShared umbrella-excess key used only for explicitly marketed excess products.

biBerk offers cyber and data-breach protection as an add-on to General Liability, Professional Liability, or a Business Owners Policy (BOP); the page does not present this as a stand-alone product. The types of response expenses and affected-person services depend on the selected base policy and terms. 18Company-reportedEntity: biBerk brand. Product: small-business cyber add-on. Jurisdiction and availability depend on state and underwriting. Company-reported page description; the issued policy and endorsement control coverage.

biBerk describes its small-business BOP as combining General Liability and commercial property in one policy. Its page gives examples of third-party injury/property-damage liability and protection for buildings or leased space, contents, inventory, tools, and business income after covered property damage; the issued policy controls. 19Company-reportedEntity: biBerk brand. Product: small-business Business Owners Policy. State availability and exact terms depend on underwriting and the issued policy. Company-reported coverage description, not a policy-form determination.

biBerk says its umbrella coverage applies only when the claim concerns coverage included in an appropriate underlying liability policy and that policy’s limits have been reached. An umbrella does not add a line such as commercial auto when the required underlying auto coverage is absent; the issued terms control. 20Company-reportedEntity: biBerk brand. Product: small-business umbrella/commercial excess. In New York, biBerk calls it commercial excess. Underlying coverage and exhaustion conditions are company-described; confirm the scheduled underlying policies and issued terms.

biBerk’s commercial-auto page lists bodily-injury and property-damage liability, medical-payments/no-fault, uninsured-motorist, comprehensive, and collision coverage examples for business vehicles. Which options apply depends on the policy selected and issued. 21Company-reportedEntity: biBerk brand. Product: small-business commercial auto. Vehicle eligibility and availability depend on underwriting and state; page examples do not establish coverage under an individual policy.

biBerk markets General Liability insurance for small businesses and says it is offered in many states. The page does not establish availability or eligibility for a particular business or state. 24Company-reportedEntity: biBerk brand. Product: marketed small-business General Liability line. This is a catalogue-membership claim only, not a reviewed detailed-offering conclusion or coverage determination.

biBerk markets Professional Liability insurance, also called Errors and Omissions (E&O), for businesses seeking protection over alleged errors or omissions in professional services. This is a catalogue-membership statement, not a determination of terms or eligibility. 26Company-reportedEntity: biBerk brand. Product: marketed small-business Professional Liability/E&O line. This is a catalogue-membership claim only; the page reviewed does not establish individual eligibility or policy terms.

biBerk markets Workers’ Compensation insurance for small businesses and describes quotes and policy purchases online or with an insurance expert. State rules and underwriting determine whether it can quote a particular employer. 25Company-reportedEntity: biBerk brand. Product: marketed small-business Workers’ Compensation line. This is a catalogue-membership claim only, not a reviewed detailed-offering conclusion or coverage determination.

Access to insurers

Do not assume a past carrier announcement identifies today’s insurer: At-Bay’s 2023 announcement said eligible new E&S Cyber and Tech E&O would use At-Bay Specialty Insurance Company, but it does not settle a current California quote or MPL issuer. 11Company-reportedHistorical announcement effective August 7, 2023; no buyer-specific policy reviewed.

Ask who will issue your MPL policy: the current product page names no insurer, and a 2023 announcement naming United Specialty Company does not establish the present carrier or California availability. 4,13Not found in reviewed sourcesCurrent issuer not established; preserve source spelling without converting historical brand wording into a verified legal-entity record.

biBerk says the four insurers it names—Wellfleet Insurance Company, Berkshire Hathaway Direct Insurance Company, National Liability & Fire Insurance Company, and Wellfleet New York Insurance Company—collectively issue most policies sold by biBerk. Its California/Massachusetts notice separately lists each insurer’s domicile and licensed jurisdictions, but does not identify which insurer issues a particular product or policy or guarantee that a particular product is available in any jurisdiction. Check the insurer named in the issued policy. 15Company-reportedCompany disclosure provided to California and Massachusetts applicants and insureds; it describes the four named insurers collectively as issuing most policies sold by biBerk and separately lists each insurer’s domicile and licensed jurisdictions. It does not identify which insurer issues a particular product or policy or guarantee that a particular product is available in any jurisdiction.

Application process

An online quote is not bound coverage; At-Bay’s broker process still requires application review, chosen limits and retentions, documents, effective date, contingencies and signatures before binding. 6,4Company-reportedPublic broker workflow; no application submitted and no speed guarantee inferred.

biBerk describes an online path in which a business answers questions, chooses coverage, and pays online; it also says applicants can speak with an insurance expert. Its homepage says availability depends on the state and type of insurance; the description does not establish that every applicant can complete or bind online. 16,14Company-reportedCompany-described online quote and purchase route and expert assistance for U.S. small-business applicants. The homepage states that availability depends on state and type of insurance; this is not a claim that every applicant can complete an online purchase or bind coverage.

Claims assistance

After a cyber incident, At-Bay describes an in-house claims team, breach coach, response partners and incident-reporting routes; this documents its stated process, not claim payment or service quality. 8,9Company-reportedCyber incident process; confirm policy-specific notice obligations and consent requirements, including non-cyber E&O claims.

NerdWallet’s February 2026 biBerk review reports that, during 2022–2024, state regulators received far more complaints from biBerk commercial liability and commercial property policyholders than NerdWallet expected given biBerk’s market share; NerdWallet says biBerk received its lowest possible score for this complaint factor. This is NerdWallet’s report of company-level complaint data, not a raw count or evidence about every biBerk product, a particular policy, or the quality of claim decisions. 27VerifiedNerdWallet U.S. small-business-insurance review, updated February 13, 2026 and accessed September 29, 2026. The review attributes the comparison to NAIC company-level data but does not identify the insurer mix for a specific biBerk policy. It reports commercial liability and commercial property complaint experience for 2022–2024 relative to market share; complaint contents and underlying counts are not stated in the reviewed passage.

Sources

27 documents, numbered as cited.

Updated . Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. The comparison applies the same criteria to both providers. Editorial policy. To suggest a correction, email The General Average with the page URL and supporting source.

Comparisons Related to At-Bay vs biBerk

  • At-Bay publishes cyber, technology E&O and professional-liability routes with security services; AIG lists broader commercial products and broker tools.

  • Compare biBerk’s direct small-business route with AIG for a business deciding whether it needs broker-placed commercial insurance across AIG affiliates or a direct small-business quote.

  • At-Bay's technology E&O discusses service-credit claims and separate Stance security services; Alliance Risk reviews technology contracts and existing coverage.

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