biBerk Reviews 2026
Customers rate biBerk well: Trustpilot shows 4.5 out of 5 from 2,620 reviews, and NerdWallet gives it 4.0. The complaints are about slow service after you buy, billing and audits, and slow refunds.
What customers and reviewers say about biBerk, from Trustpilot and NerdWallet to BBB, and what to ask before you buy.
biBerk Ratings by Review Source in 2026
Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.
| Source | Score | What to Know |
|---|---|---|
| NerdWallet | 8.0 | NerdWallet rates biBerk 4.0 out of 5. It likes the fast online buying and the Berkshire Hathaway backing. It marks it down for limited availability outside professional liability and for regulatory complaints above what its market share would predict.1 Source detailsNerdWallet's own editorial review of biBerk as a US small-business insurer. Not a customer average. |
| Trustpilot | 9.0 | Trustpilot shows 4.5 out of 5 from 2,620 reviews, with 714 in the last 12 months. Buyers praise the quote and purchase. Complaints center on long waits after purchase, billing and audit charges, and slow cancellation refunds. biBerk replies to most negative reviews.4 Source detailsTrustpilot's biBerk profile. All lines and states; not tied to a specific policy. |
| BBB | 10.0 | BBB gives biBerk an A+ grade and lists it as accredited since 2017. It shows 843 customer reviews (average not readable) and 341 complaints closed in the last three years. The grade is not a star rating, and the complaint count is not a rate.6,7,8 Source detailsBBB Omaha, NE profile for biBerk, a Berkshire Hathaway Company. Grade, reviews and complaints are separate measures. |
Other sources checked (3)
- J.D. Power
We didn't find a biBerk score. That does not mean biBerk was not ranked.2
J.D. Power 2026 US Small Commercial Insurance Study (2,900 customers). Only the top three insurers were readable in the coverage we opened.
- NAIC
NAIC complaint data hasn't been confirmed. A third-party site reports a high complaint index for Berkshire Hathaway Direct Insurance Company (13.25 versus a market baseline of 1.0, commercial liability, 2023-2025), and NerdWallet also says complaints run above market-share expectations. We did not verify that figure at NAIC and did not score it.3,1
Not verified at NAIC and covers one of four issuing insurers.
NAIC complaint index is per insurer, line and period. biBerk policies come from four Berkshire Hathaway insurers, so no single biBerk number exists.
- ConsumerAffairs
No rating or count was found, so the rating and count are unknown, not zero.5
ConsumerAffairs biBerk page.
Trustpilot shows 4.5 from 2,620 reviews
NerdWallet rates biBerk 4.0
NerdWallet's rating is its own editorial view, not a customer average. It likes the fast online buying and the Berkshire Hathaway backing.1
It marks biBerk down because policies are hard to get outside professional liability, and because complaints to regulators run above what its market share would suggest.1
BBB gives biBerk an A+
What Did Spot Not Find for biBerk?
What Counts Toward the biBerk Review Score?
Limitations of biBerk Review Data
- Trustpilot covers every state and product biBerk sells, not one policy.
- NerdWallet's 4.0 is an editorial rating, not customers' votes.
- We found no ConsumerAffairs rating, J.D. Power score or confirmed NAIC complaint data.
- Four Berkshire Hathaway insurers issue biBerk policies, so no single complaint figure exists for biBerk.
What Should You Ask biBerk Before You Buy?
- Which insurance company would issue my policy?
- How are audits and final premium charges handled?
- How long does a cancellation refund take?
- How do I reach someone if I have a claim or a question after buying?
Disclosure About Our biBerk Review Research
Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.
8 documents, numbered as cited. Open the sources