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Two working hands repair a sturdy joint above a supporting cream palm, evoking workers' compensation.

Pie Insurance Reviews 2026

Pie’s service record raises clear concerns: elevated regulator complaints reported by NerdWallet, 1.7/5 on Trustpilot and an F from BBB. Investigate billing, cancellation and complaint handling before buying.

Compare Pie Insurance’s review scores, service concerns and Reliability Score before choosing business insurance.

Pie Insurance Ratings by Review Source in 2026

Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.

SourceScoreWhat to Know
Trustpilot3.4/ 10

Original: 1.7 / 5

666 reviews

Checked the matched pieinsurance.com profile on 2026-09-25: displayed score 1.7/5 from 666 reviews. Its current AI-generated summary references 33 recent reviews and identifies billing, cancellation and service complaints; that summary is not an independently verified claims-outcome study.4

Source details

Brand-level Trustpilot consumer reviews; policy product is generally identified as workers’ compensation, but reviewer policy/entity scope varies.

Trustpilot

Checked

BBB0.0/ 10

BBB grade: F (approx.)

BBB shows an F grade and says 15 complaints were filed, 13 unanswered; the profile says the business is not BBB accredited. Grade reflects BBB assessment and complaint record; it is not a consumer-star aggregate. BBB states that 15 complaints were filed and 13 went unanswered; these are complaint counts, not customer review counts.6

Source details

BBB profile for commercial insurance services; BBB grade and complaint-response record, not policy performance measure.

BBB

BBB profile reports 15 complaints filed, 13 unanswered; complaint data, not reviews

Checked

NerdWallet–/ 10

Found

NerdWallet characterizes workers’ compensation as Pie’s focus and says regulator complaints were far above expected relative to market share in 2022–2024. It notes flexible payroll-linked payment, a preliminary estimate requiring a phone follow-up, and limited online claim-status tools. Rating uses editorial factors and is not a customer star aggregate. Review page is a 2026 editorial review; the search excerpt did not expose an exact rating value, so none is recorded.1

Source details

NerdWallet editorial small-business workers’ compensation review; complaint data described for 2022–2024.

NerdWallet

Checked

Other sources checked (6)
  • J.D. Power

    The returned results did not identify a review, rating, or provider-specific record for the provider. Not-found means these searches did not locate a result, not that no reviews or records exist.2

    Targeted J.D. Power search for Pie Insurance; commercial insurance relevance not established because no provider-specific result was found.

  • NAIC

    The returned results did not identify a review, rating, or provider-specific record for the provider. Not-found means these searches did not locate a result, not that no reviews or records exist.3

    Targeted NAIC search for Pie Insurance; commercial insurance relevance not established because no provider-specific result was found.

  • ConsumerAffairs

    The returned results did not identify a review, rating, or provider-specific record for the provider. Not-found means these searches did not locate a result, not that no reviews or records exist.5

    Targeted ConsumerAffairs search for Pie Insurance; commercial insurance relevance not established because no provider-specific result was found.

  • Provider website

    The provider website supplies company and offering context. Company-authored material is not included as a customer rating.9

    Company-authored identity and offering context; not independent customer feedback.

What Does the Pie Insurance Review Evidence Mean for Your Business?

NerdWallet’s 2026 business review centers on workers’ compensation, noting pay-as-you-go options and above-expected regulator complaints from 2022–2024. Its review also describes a preliminary estimate followed by a phone conversation to finalize a quote and points to premium-audit and service complaints. BBB displays an F grade and says 13 of 15 filed complaints went unanswered. Those sources raise concrete questions about service and complaint response, while the BBB grade is not a customer-star average and neither source settles claim handling for a particular policy.1,4,6,9

Limitations of Pie Insurance Review Data

  • Canonical provider record reconciled through content MCP; role and issuer vary as described in evaluation.canonicalIdentity. Reviews are brand/profile level unless the source itself establishes a specific entity/product.
  • Not-found means the attempted search did not locate a source; it does not show that reviews or regulatory records do not exist.
  • Consumer reviews and BBB grade/complaint records cannot establish commercial-policy claims quality. Confirm policy form, issuing entity, line, jurisdiction, and policy period directly.
  • The canonical business role and possible policy issuer differ: Pie Insurance Services, Inc. is producer/administrator; The Pie Insurance Company and Pie Casualty Insurance Company are distinct P&C entities. Current disclosures identify workers compensation separately from lines underwritten by unaffiliated carriers; exact issuer is product-specific.

What Should You Ask Pie Insurance Before You Buy?

  • Which exact legal entity would issue the policy, and which entity handles policy service and claims?
  • Can you provide current US commercial policyholder references for this line, and explain the review evidence by entity and policy line?
  • How are claims reported, acknowledged, escalated, and tracked, and what service standards apply?

Disclosure About Our Pie Insurance Review Research

Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy.

Sources

9 documents, numbered as cited.

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