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Is Marsh McLennan Agency Legit? Licensing, Carriers and Reliability

Marsh McLennan Agency has no Broker Reliability Score because the reviewed evidence is insufficient for a numerical assessment. Reliability Scores assess documented reliability within the reviewed scope; they do not predict claims payment.

Marsh McLennan Agency Broker Reliability Score

Assessment status unavailable

No numerical score is published. The evidence we found doesn't settle which Marsh McLennan Agency entity will place a given policy, and a proposed name change is still open. Ask for the contracting producer and insurer in your proposal.

Assessment subject unavailable

Assessed 2026-09-29 · Review due 2026-10-29

What Evidence Supports Spot’s Assessment of Marsh McLennan Agency?

Role: Broker. Scope: Marsh McLennan Agency (MMA), the US middle-market brokerage arm of Marsh, and its legal entity Marsh & McLennan Agency LLC. MMA also operates in Canada; this packet covers the US only. Ratings or complaints for Marsh (global, UK Marsh Commercial) are not used. No numerical Reliability Score is included.

Marsh McLennan Agency Identity and authority

Marsh lists Marsh & McLennan Agency LLC as the current US legal entity for Marsh Agency (formerly MMA), with Marsh Agency LLC proposed. The accepted Louisiana record names the current LLC as a Producer Agency for Louisiana. Separately, the provider-published Thompkins Masonic program page names Marsh & McLennan Insurance Agency LLC and prints California license identifier spellings OH18131 and 0H18131 in different page locations. Do not collapse these legal entities, resolve the spelling discrepancy, infer a nationwide license, or assign either disclosure to an unrelated policy placement.[5][6][7][1][13]

Marsh McLennan Agency Financial evidence

No MMA-specific balance sheet, capital/liquidity evidence, parent guarantee, or account-specific insurer was established from the reviewed identity and service pages. Marsh parent consolidated figures and Marsh USA LLC evidence are not substituted for MMA or a policy insurer.[2][5][8]

Marsh McLennan Agency Claims and servicing

Accepted Tampa research lists InsurLink policy/endorsement access, CSR24 certificates, carrier claim contacts and a local consultant route for that office. MMA’s business-interruption page describes advocacy with insurers for complex claim issues. This does not establish claim adjustment, payment, insurer identity, or a general service-level promise.[9][4]

Marsh McLennan Agency Carrier network

MMA says it works with a wide variety of carriers but the reviewed page names no carriers, appointments, placement shares, terms, or account-specific insurer. Carrier strength is not transferred to MMA.[8]

Marsh McLennan Agency Regulatory conduct

Texas has disciplined Marsh & McLennan Agency LLC for the same problem more than once: filing surplus lines policies late with the state stamping office. A consent order dated 2025-12-18 (No. 2025-9693) imposed $59,825 for late filings in 2024. A consent order dated 2024-10-03 (No. 2024-8885) imposed $28,300 for late filings in 2023. The 2025 order lists earlier orders from 2017, 2018, 2020 and 2024. These are paperwork-timing violations, not findings that claims were mishandled.[10][11]

A search also surfaced Alaska Division of Insurance orders (for example D23-03) naming the company. We haven't confirmed their contents, so we report no details. We did not check other states' regulators or the NIPR database, so this is not a complete conduct history.[12][6]

Marsh McLennan Agency Disclosure and compensation

The legal page distinguishes the current MMA entity from a proposed name; reviewed service pages do not provide buyer-specific compensation or name the issuer for a specific policy. Request the contracting producer, insurer, compensation basis and claims contact in the proposal.[5][8]

Marsh McLennan Agency Complaints and accountability evidence

BBB's San Diego-area profile for Marsh & McLennan Agency LLC (grade A, accredited) shows four complaints closed in three years, one in the last 12 months. Examples include a commercial vehicle cancellation dispute and one personal-lines claim; the company answered the vehicle complaint. BBB's Dayton and Schaumburg office profiles show A+ and zero complaints in three years. Complaints are unverified customer accounts with no client-count denominator.[3][14][15]

Evidence Gaps in Spot’s Review of Marsh McLennan Agency

The contracting producer and issuer for a specific placement, as stated in that buyer’s proposal.
Completion status by state for proposed Marsh Agency LLC name.
Issuing insurer/program administrator for each quote.
MMA-entity financial statements, liquidity or parent support obligation.
Named carrier appointments, placement shares and line-specific network evidence.
A complete identity-scoped conduct picture beyond the bounded BBB evidence currently recorded.
Buyer-specific compensation, service agreement and fee/commission terms.
Full policy forms, limits, retentions, exclusions and claims administrator.
Alaska Division of Insurance orders naming the company (such as D23-03) exist, but their amounts and findings haven't been confirmed.
Only Louisiana and Texas were checked against regulator records. No NIPR/NPN lookup or other state license search was done, and no license status was verified live for Texas.
MMA operates in Canada too; no Canadian provincial regulator was researched.

Jurisdiction Searches Run for Marsh McLennan Agency

Jurisdiction	Result	Notes
Louisiana	Verified regulator result[6]	Louisiana DOI record lists Marsh & McLennan Agency LLC as an active Producer Agency (499904), authority through 2028-03-31. It also notes an earlier lapse and resume.
Texas	Verified regulator result[10][11]	Two Texas Department of Insurance consent orders (2024-10-03 and 2025-12-18) name Marsh & McLennan Agency LLC as holding surplus lines license 1667605 and record late-filing penalties.
Alaska	Source inaccessible[12]	Alaska Division of Insurance orders naming the company were found; the contents of order D23-03 haven't been confirmed.
California	Company-reported disclosure[7]	Provider program page names Marsh & McLennan Insurance Agency LLC, a different entity, with license text printed as OH18131 in the body and 0H18131 in the footer. Not a regulator check.
OUOther US States And NIPR	Not researched[5]	No other state license or enforcement search was done. That is a limit of this research, not an adverse finding.
CCanada	Not researched[13]	MMA says it operates in the US and Canada. Canadian provincial regulators were not researched.

Marsh McLennan Agency Licenses and Authority Records

These are reviewed authority records for the named legal entities and scope. A license record does not establish that a particular policy is available, bound, or suitable.

Entity and jurisdiction	Identifier	License class and authority
Marsh & McLennan Agency LLCLouisiana	State license: 499904[6]	Producer Agency; Louisiana record lists active casualty, accident and health or sickness, life, property, and surplus-lines authorities through 2028-03-31; prior lapse/resume entries are retained in source notes.
Marsh & McLennan Agency LLCTexas	State license: 1667605[10][11]	Surplus lines license; Stated in Texas Department of Insurance orders dated 2024-10-03 and 2025-12-18 ("holds a surplus lines license issued by the Texas Department of Insurance"). This comes from the orders, not a live TDI license lookup.
Marsh & McLennan Insurance Agency LLCCalifornia	State license: OH18131 (body) / 0H18131 (footer)[7][1]	California License / CA Insurance Lic (no more specific class stated); Provider page says Thompkins Masonic Insurance Program is a company of this entity and says it is licensed in California; same page identifies MMA Programs as a division of Marsh & McLennan Agency LLC. Do not resolve the source spelling conflict or transfer this disclosure to another entity.

Sources for Marsh McLennan Agency Reliability Research

MMA GPEL Program Guide 2024. Marsh McLennan Agency; 2024 guide, lines 83–85: California d/b/a as Marsh & McLennan Insurance Agency LLC and “CA Insurance Lic: 0H18131.” This is an older personal excess program guide, with 2024–25 policy dates elsewhere in the document; it is not general current commercial placement evidence. Accessed 2026-09-29.
Who We Are. Marsh McLennan Agency; Lines 193-195: ‘a business of Marsh’ and company-listed service lines across US and Canada. This does not establish the legal entity for an account, corporate ownership chart, or insurer role. Accessed 2026-09-29.
Marsh & McLennan Agency LLC — BBB Complaints. Better Business Bureau; Lines 46-66: headquarters/corporate-owned locations; lines 121-130: four complaints in three years, one in prior 12 months, detail may be partial. Visible complaints include commercial truck policy cancellation and personal-lines dog claim; MMA response says insurer awaited lease termination documents. Accessed 2026-09-29.
Business Interruption Insurance. Marsh McLennan Agency; Accepted inspection lines 224-226: company says it will advocate with insurers on complex claim issues. No outcomes, adjustment/payment role, or insurer identity established. Accessed 2026-09-28.
US and Canada Legal Entities. Marsh; Accepted inspection lines 528-587: current MMA entity Marsh & McLennan Agency LLC; Marsh Agency LLC proposed; displayed state statuses TBD. Accessed 2026-09-28.
Producer/Adjuster Search — producer agency detail. Louisiana Department of Insurance; Accepted inspection lines 7-49 and 53-57: Marsh & McLennan Agency LLC producer agency and named Louisiana authorities through 2028-03-31, including historical lapse/resume entries. Louisiana only; distinct from Marsh USA LLC/NPN 27658. Accessed 2026-09-28.
Thompkins Masonic Insurance Program. Marsh McLennan Agency / MMA Programs; Provider page, lines 120–127: body says “Thompkins Masonic Insurance Program, a Marsh & McLennan Insurance Agency LLC company, is licensed under California License #OH18131”; line 127 says MMA Programs is a division of Marsh & McLennan Agency LLC. Page footer, line 161, instead prints “d/b/a in California as Marsh & McLennan Insurance Agency LLC; CA Insurance Lic: 0H18131.” The page itself therefore renders the identifier in two different ways. Accessed 2026-09-29.
Business Insurance. Marsh McLennan Agency; ‘We do our homework’: research of organization, industry, market and people; says it works with a wide variety of carriers. No carrier appointments, shares, terms, compensation, or buyer-specific insurer named. Accessed 2026-09-29.
Tampa, Florida. Marsh McLennan Agency; Accepted repaired inspection lines 252-289: InsurLink policy/endorsement access, CSR24 certificates, carrier contacts for claims, consultant contact. Tampa only; does not establish adjusting role. Accessed 2026-09-29.
Order No. 2025-9693, Marsh & McLennan Agency LLC. Texas Department of Insurance; Consent order dated 2025-12-18: late surplus-lines filings in 2024, $59,825 penalty; states TX surplus lines license 1667605 and lists prior orders 2017, 2018, 2020, 2024. Accessed 2026-09-29.
Order No. 2024-8885, Marsh & McLennan Agency LLC. Texas Department of Insurance; Consent order dated 2024-10-03: late surplus-lines filings in 2023, $28,300 penalty; license 1667605. Accessed 2026-09-29.
Alaska Division of Insurance order D23-03. Alaska Division of Insurance; Existence only; contents not verified. Accessed 2026-09-29.
Who We Are. Marsh McLennan Agency; States 15,000 colleagues, 300+ offices, US and Canada, a business of Marsh; lists claims management as a service. Accessed 2026-09-29.
Marsh & McLennan Agency LLC (Dayton, OH) BBB profile. Better Business Bureau; A+, BBB Accredited since 1990, 0 reviews, 0 complaints in 3 years (Dayton office). Accessed 2026-09-29.
Marsh McLennan Agency (Schaumburg, IL) BBB profile. Better Business Bureau; A+, not accredited, 0 reviews, 0 complaints in 3 years (Schaumburg office). Accessed 2026-09-29.

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Is Marsh McLennan Agency Legit? Licensing, Carriers and Reliability

Marsh McLennan Agency Broker Reliability Score

What Evidence Supports Spot’s Assessment of Marsh McLennan Agency?