Insureon Reviews 2026
Insureon's ratings are split. Trustpilot shows 4.5 out of 5 from 2,401 reviews, while ConsumerAffairs shows 1.0 from 344.
Insureon has 4.5 stars on Trustpilot but 1.0 on ConsumerAffairs; this page explains the gap and what to ask before buying.
Insureon Ratings by Review Source in 2026
Compare ratings on the same 10-point scale, including approximate BBB grade conversions. Open source details for the original score, sample and scope.
| Source | Score | What to Know |
|---|---|---|
| Trustpilot | 9.0/ 10 Original: 4.5 / 5 2,401 reviews | Trustpilot shows 4.5 out of 5. Reviewers praise responsive agents and quick quotes. Some report slow replies after purchase, and renewal fees.[1] Source detailsInsureon's own Trustpilot profile (claimed since 2014), checked 2026-09-29. Reviews are collected by Insureon, so they are not a random sample. Trustpilot all time; 548 in the prior 12 months (checked 2026-09-29) Checked |
| ConsumerAffairs | 2.0/ 10 Original: 1 / 5 344 reviews | ConsumerAffairs displays 1.0 out of 5 across 344 reviews. Negative reviews cite service, communication, billing and quote problems; some reviews are positive.[2] Source detailsInsureon listing on ConsumerAffairs, page updated 2026-08-14 (read in an earlier pass; the numbers were not re-confirmed on the latest check). ConsumerAffairs page updated 2026-08-14 Checked |
| BBB | 10.0/ 10 BBB grade: A+ (approx.) | BBB gives Insureon an A+ business grade. That grade reflects BBB's own criteria (like complaint handling), not customer satisfaction or insurer strength.[3] Source detailsBBB Chicago/Northern Illinois profile for Insureon; BBB Accredited since 2025-08-29. BBB Checked |
| BBB | 2.0/ 10 Original: 1 / 5 2 reviews | BBB shows a 1-star average from two reviews. They mention slow responses, agent handoffs and document access. Two reviews are too few to say what is typical.[4] Source detailsTwo self-selected customer reviews on the BBB profile (read earlier; the 2 count was reconfirmed 2026-09-29). BBB BBB profile checked 2026-09-29 Checked |
| BBB | 6Complaints | BBB lists six complaints closed in three years. Topics include billing, service and sales. This is not a regulator finding and not counted in the score.[5] Source detailsBBB complaint list for Insureon; no policy-volume denominator. BBB closed in the last three years (BBB, 2026-09-29) Checked |
Other sources checked (3)
- NerdWallet
NerdWallet has no Insureon review that we could find. The article we did find is general education, not a rating.[6]
Bounded search found one NerdWallet D&O article that cites Insureon premium data; no Insureon company review turned up.
- J.D. Power
We could not check J.D. Power. Not being able to check is not a low score.[7]
No J.D. Power profile for Insureon was found. J.D. Power's small-commercial study also ranks insurers, not brokers.
- NAIC
NAIC has no complaint index for Insureon as a broker. We do not assign any insurer's index to it.[8]
Excluded from Review Score: NAIC complaint data measures insurers, not a broker brand; no matching entity index exists.
NAIC complaint indexes are built for insurers by company, line and state. Insureon is a broker, and its policies come from many insurers.
Trustpilot shows 4.5 from 2,401 reviews
Insureon collects reviews on its own Trustpilot profile, so they are not a random sample of customers. 548 of the reviews are from the last 12 months. Reviewers praise responsive agents and quick quotes. Some report slow replies after purchase and renewal fees.[1]
ConsumerAffairs shows 1.0 from 344 reviews
ConsumerAffairs displays 1.0 out of 5. Negative reviews cite service, communication, billing and quote problems, though some reviews are positive. These figures are from the page as updated on 14 August 2026.[2]
BBB has an A+ grade, 2 reviews and 6 complaints
BBB gives Insureon an A+ business grade, which reflects things like complaint handling and not customer satisfaction. Two customers left reviews averaging 1 star, mentioning slow responses, agent handoffs and document access. BBB also lists six complaints closed in three years about billing, service and sales.[3][4][5]
No independent rating from other sites
We found no independent rating for Insureon from J.D. Power, whose small-business study ranks insurers rather than brokers. NerdWallet has no Insureon review, only a general article. NAIC complaint scores cover insurers, and Insureon is a broker.[7][6][8]
What Counts Toward the Insureon Review Score?
The Review Score is 5.8 out of 10. It averages four ratings equally: Trustpilot (9 out of 10), ConsumerAffairs (2), the BBB A+ grade (10) and the BBB customer reviews (2). The BBB complaint count is shown but not counted, and neither is NAIC data.[1][2][4][3][5]
Limitations of Insureon Review Data
- Insureon collects the reviews on its Trustpilot profile, so they may lean positive.
- The ConsumerAffairs figures date from 14 August 2026.
- BBB has only 2 customer reviews, and its A+ grade lifts the score.
- There is no J.D. Power or NAIC rating for Insureon as a broker.
What Should You Ask Insureon Before You Buy?
- Who will handle my policy after I buy, and how do I reach them?
- What fees will I pay at billing and renewal?
- How quickly can I get a certificate of insurance or policy documents?
- Which insurance company will issue my policy?
Disclosure About Spot’s Insureon Review Research
Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. Platform-specific ratings and complaints are reported separately; no combined rating is calculated.
Sources for Insureon Reviews
- Insureon Reviews | Trustpilot — Trustpilot; Listing TrustScore, detailed review count, claimed profile/paid subscription, platform-generated summary; accessed 2026-09-29.
- Insureon Reviews (From First-hand Experiences) — ConsumerAffairs; Displayed rating, 344 reviews, page updated August 14 2026, separately identified author review and visible recent entries; accessed 2026-09-29.
- Insureon | BBB Business Profile — Better Business Bureau; Local profile, BBB accreditation/A+ business rating and BBB limitations; accessed 2026-09-29.
- Insureon | BBB Reviews — Better Business Bureau; BBB customer-review rating block displays 1 and “Average of 2 Customer Reviews” (L64-L68); two 2026 reviews and company reply.; accessed 2026-09-29.
- Insureon | BBB Complaints — Better Business Bureau; Six total complaints in three years; two in last 12 months; categories and scope caveat; accessed 2026-09-29.
- Directors and Officers Liability Insurance: What Is D&O Coverage? — NerdWallet; D&O cost section cites Insureon for premium data; educational article, not an Insureon provider review; accessed 2026-09-29.
- J.D. Power site search for Insureon — J.D. Power; Exact-name search; no profile confirmed.; accessed 2026-09-29.
- Market Regulation Handbook 2024, Volume I–IV — National Association of Insurance Commissioners; Complaint record/index method; complaints scoped by entity, line, state, time and premium; accessed 2026-09-29.