--- title: "WTW Reviews 2026" description: "WTW has little useful review evidence for a business buyer. Its one counted score is 807 out of 1,000 from a 2017 J.D. Power study of large commercial brokers, and Trustpilot's 2.1 from 9 reviews isn't counted." canonical: "https://thegeneralaverage.com/insurance-providers/wtw/reviews" page-type: "provider-reviews" updated-at: "2026-09-29" provider: "wtw" content-type: "reviews" --- Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and the insurance research The General Average publishes at https://thegeneralaverage.com. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Reliability Score, get_rankings for current provider rankings, search_provider_reliability to filter Reliability Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication. [Human-readable page](https://thegeneralaverage.com/insurance-providers/wtw/reviews) ## Agent Guide **What this page is:** A summary of published customer reviews of WTW Reviews 2026 with the Spot review average and the sources behind it. **Use this page when:** Cite this page for what customers say about WTW Reviews 2026. For financial strength or regulatory standing use its reliability page instead. **Questions this page answers:** - Is WTW Reviews 2026 good business insurance? - What do customers say about WTW Reviews 2026? - What is WTW Reviews 2026's Spot review score? **Key facts:** - Entity: WTW Reviews 2026 (provider slug `wtw`). **Limits (do not over-claim):** - Reviews are self-selected and reflect individual experiences; they do not measure claims-paying ability. - A review average is only as reliable as the number and independence of the sources listed on the page. - Not insurance, legal or financial advice, and not a quote, binder or offer of coverage. - Eligibility, pricing, limits, exclusions and policy wording depend on the issuing insurer and the buyer's risk; confirm them with the provider before buying. **Provenance:** Aggregated from the third-party review sources cited on the page; updated 2026-09-29. **Related pages:** - [Insurance reviews directory](https://thegeneralaverage.com/insurance-reviews) — parent hub - [WTW Reviews 2026 profile](https://thegeneralaverage.com/insurance-providers/wtw) — same provider: provider profile: products, coverage lines and sources - [WTW Reviews 2026 reliability](https://thegeneralaverage.com/insurance-providers/wtw/reliability) — same provider: regulatory standing and financial-strength assessment - [WTW Reviews 2026 alternatives](https://thegeneralaverage.com/insurance-providers/wtw/alternatives) — same provider: closest alternative providers - [How the Reliability Score works](https://thegeneralaverage.com/reliability-score) — how scores are computed Canonical URL: https://thegeneralaverage.com/insurance-providers/wtw/reviews # WTW Reviews 2026 WTW has little useful review evidence for a business buyer. Its one counted score is 807 out of 1,000 from a 2017 J.D. Power study of large commercial brokers, and Trustpilot's 2.1 from 9 reviews isn't counted. [4](https://www.jdpower.com/system/files/legacy/assets/2017222_large_commercial_insurance.pdf) [2](https://www.trustpilot.com/review/www.wtwco.com) WTW has little recent review evidence for business insurance buyers; here's what we found, what it can't tell you and what to ask. Reviewed 2026-09-29; updated 2026-09-29. ## WTW Review Score Review Score: 8.1 / 10 from 1 rated source, equally weighted. Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. A rating with a stated source, entity, product, or population limitation may be excluded from the average while remaining visible as source evidence. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Reliability Score is shown separately. ## WTW Ratings by Review Source in 2026 ### WTW Reviews on J.D. Power Score: 8.1 / 10 (original: 807 / 1000). Status: Found. Checked 2026-09-29. Scope: US/Canada large-commercial broker customer-satisfaction studies, 2016 and 2017 editions. They do not describe present service or WTW small-business clients. The 2017 release reports 2,506 evaluations across the study, not a WTW-specific sample. WTW scored 801/1,000 with three Power Circles in 2016 and 807/1,000 with two circles in 2017. These are distinct historical annual results, not a source conflict or current rating. Neither release supplies WTW's respondent count, so its study-specific n remains unknown. [3](https://www.jdpower.com/system/files/legacy/assets/2016244_large_comm_insurance_.pdf) [4](https://www.jdpower.com/system/files/legacy/assets/2017222_large_commercial_insurance.pdf) [5](https://www.jdpower.com/business/press-releases/2016-large-commercial-insurance-study) [6](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) 2017 Overall Broker Customer Satisfaction Index: 807 (out of 1000); 2017 study; 2 Power Circles; 2,506 study-wide evaluations, WTW-specific count not stated ### WTW Reviews on Trustpilot Score: 4.2 / 10 (original: 2.1 / 5). Status: Found. Checked 2026-09-29. Scope: Global wtwco.com company page; nine reviews and a 2.1/5 TrustScore on 2026-09-29. Visible reviews predominantly concern pensions, employee benefits, investments or international consumer interactions; not a US commercial-insurance buyer sample. Excluded from Review Score: The global WTW company-page sample includes pensions, benefits, investments and international consumer interactions; it does not measure current U.S. commercial insurance brokerage customers. Trustpilot displayed 9 reviews, a 2.1/5 TrustScore and 5 reviews in the prior 12 months, with all visible rating shares at one star. Several visible complaints describe delayed pension or benefit administration and unanswered contacts. The company-level population mixes WTW businesses and jurisdictions, so the score is not a commercial-broker rating. [2](https://www.trustpilot.com/review/www.wtwco.com) TrustScore: 2.1 (out of 5); 9 reviews; Displayed 2026-09-29 ### WTW Reviews on BBB Status: Found. Checked 2026-09-29. Scope: BBB's Willis Towers Watson Chicago business profile; four complaints displayed for the preceding three years as of 2026-09-29. All four are marked unpursuable; displayed matters concern pension or employee-benefit administration, not commercial insurance brokerage placements. Excluded from Review Score: The displayed complaints concern pension and employee-benefit administration, not commercial insurance brokerage placements. The page lists four complaints in three years and none closed in the last 12 months. Each displayed record is marked unpursuable, and the visible topics are pension or employee-benefit administration. BBB cautions that displayed complaints may not represent all submissions and advises considering company size and transaction volume. [1](https://www.bbb.org/us/il/chicago/profile/insurance-companies/willis-towers-watson-0654-8000152/complaints) Complaints: 4; Last three years; 0 closed in the last 12 months; BBB page reviewed 2026-09-29 ### WTW Reviews on NerdWallet Status: Not found in reviewed sources. Checked 2026-09-29. Scope: NerdWallet business-insurance guide reviewed for a WTW/Willis Towers Watson provider review; this check did not audit every NerdWallet insurance page or archived edition. The reviewed business-insurance guide did not establish a WTW provider review or WTW consumer-average metric. This doesn't show that NerdWallet has never covered WTW. [10](https://www.nerdwallet.com/business/insurance/best) ### WTW Reviews on ConsumerAffairs Status: Not found in reviewed sources. Checked 2026-09-29. Scope: ConsumerAffairs insurance landing page and its visible categories, plus exact-name find for Willis Towers Watson. This did not search every current or archived ConsumerAffairs page and does not establish broad absence. No WTW review or score appeared on the checked insurance landing page. No ConsumerAffairs consumer average is claimed. [9](https://www.consumeraffairs.com/insurance/) ### WTW Reviews on NAIC Status: Not applicable. Checked 2026-09-29. Scope: NAIC Consumer Insurance Search and closed confirmed complaint-index material concern insurers and insurance carriers; WTW's cited role is an intermediary/broker, not a risk-bearing insurer. No WTW groupwide insurer complaint index can be attributed. NAIC's public company lookup is designed to identify insurers, licenses and insurer complaint information. The NAIC distinguishes consumer complaints about an insurer or agent, but its company complaint index described here is a carrier metric; this package does not assign it to WTW or any unverified underwriting carrier. [7](https://content.naic.org/consumer) [8](https://content.naic.org/article/how-file-complaint-research-complaints-against-insurance-carriers) ## J.D. Power scored WTW 807 out of 1,000 in 2017 J.D. Power studied large commercial brokers in the US and Canada. WTW scored 801 with three Power Circles in 2016 and 807 with two circles in 2017. [3](https://www.jdpower.com/system/files/legacy/assets/2016244_large_comm_insurance_.pdf) [4](https://www.jdpower.com/system/files/legacy/assets/2017222_large_commercial_insurance.pdf) These are old results about big corporate clients, not small businesses, and not today's service. The 2017 study covered 2,506 evaluations across all brokers, and J.D. Power doesn't say how many were for WTW. [6](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) [5](https://www.jdpower.com/business/press-releases/2016-large-commercial-insurance-study) ## Trustpilot shows 2.1 from 9 reviews, but it isn't about brokerage The global WTW page has 9 reviews and a 2.1 out of 5 score, with 5 from the last 12 months. Every visible rating share is one star. [2](https://www.trustpilot.com/review/www.wtwco.com) The complaints we could see are mostly about pensions, benefits and investments, including delays and unanswered contacts. WTW runs many businesses in many countries, so this doesn't tell you how it treats commercial insurance clients. [2](https://www.trustpilot.com/review/www.wtwco.com) ## BBB lists 4 complaints, none about insurance brokerage BBB's Chicago page for Willis Towers Watson shows four complaints in the last three years and none closed in the last 12 months. All four are marked unpursuable. [1](https://www.bbb.org/us/il/chicago/profile/insurance-companies/willis-towers-watson-0654-8000152/complaints) The topics we could see are pension and employee-benefit administration, not commercial insurance. BBB notes the displayed complaints may not be everything, and that a big company will naturally have a lot of transactions. [1](https://www.bbb.org/us/il/chicago/profile/insurance-companies/willis-towers-watson-0654-8000152/complaints) ## Missing ratings and what counts in the score NerdWallet and ConsumerAffairs show no WTW rating. [10](https://www.nerdwallet.com/business/insurance/best) [9](https://www.consumeraffairs.com/insurance/) NAIC complaint records cover insurers, and WTW acts as a broker, so we don't apply them. [7](https://content.naic.org/consumer) [8](https://content.naic.org/article/how-file-complaint-research-complaints-against-insurance-carriers) Only the J.D. Power result counts in the Review Score. We left out the Trustpilot score and BBB complaints because they mostly describe pensions and benefits, not commercial insurance. [4](https://www.jdpower.com/system/files/legacy/assets/2017222_large_commercial_insurance.pdf) [2](https://www.trustpilot.com/review/www.wtwco.com) [1](https://www.bbb.org/us/il/chicago/profile/insurance-companies/willis-towers-watson-0654-8000152/complaints) ## WTW Reliability Score - Broker Reliability Score: 7.0 / 10. Assessed 2026-09-29; review due 2026-10-29. Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://thegeneralaverage.com/insurance-providers/wtw/reliability) or [see the methodology](https://thegeneralaverage.com/reliability-score). ## Limitations of WTW Review Data - The only counted score is from 2017 and covers large corporate clients, not small businesses. - The Trustpilot and BBB pages mostly show pension and benefits complaints, which say little about commercial insurance. - Nine Trustpilot reviews and four BBB complaints are very small numbers for a company this big. - Reviews of a broker say little about how the insurer behind your policy handles claims. ## What Should You Ask WTW Before You Buy? - Will my account be handled by a team that works with businesses my size? - Who will be my day-to-day contact, and how fast do you respond to requests? - Which insurer will issue my policy, and who handles claims? - Can you connect me with a current client of similar size and industry? ## Disclosure About Our WTW Review Research Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. ## Sources for WTW Reviews 1. [Willis Towers Watson: Complaints](https://www.bbb.org/us/il/chicago/profile/insurance-companies/willis-towers-watson-0654-8000152/complaints) — Better Business Bureau; Customer Complaints Summary and four complaint records; reviewed 2026-09-29; accessed 2026-09-29. 2. [wtwco.com Reviews](https://www.trustpilot.com/review/www.wtwco.com) — Trustpilot; Company summary, TrustScore, review count and visible reviews; reviewed 2026-09-29; accessed 2026-09-29. 3. [2016 Large Commercial Insurance Study](https://www.jdpower.com/system/files/legacy/assets/2016244_large_comm_insurance_.pdf) — J.D. Power; Overall Broker Customer Satisfaction Index Ranking, 1,000-point scale; published 2016; accessed 2026-09-29. 4. [2017 Large Commercial Insurance Study](https://www.jdpower.com/system/files/legacy/assets/2017222_large_commercial_insurance.pdf) — J.D. Power; Overall Broker Customer Satisfaction Index Ranking, 1,000-point scale; study-wide population description; published 2017; accessed 2026-09-29. 5. [2016 Large Commercial Insurance Study](https://www.jdpower.com/business/press-releases/2016-large-commercial-insurance-study) — J.D. Power; Study population and methodology; US/Canada large-commercial risk professionals at organizations with at least $100 million in revenue or budget; published December 2016; accessed 2026-09-29. 6. [Diversity of Offerings Becomes Key Differentiator for Large Commercial Insurers, J.D. Power Finds](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) — J.D. Power; Study population and methodology; 2,506 US/Canada large-commercial evaluations at organizations with at least $100 million in annual revenue or operating budget; published December 2017; accessed 2026-09-29. 7. [NAIC Consumer Insurance Search](https://content.naic.org/consumer) — National Association of Insurance Commissioners; Consumer section: Consumer Insurance Search and complaint tools concern insurance companies; reviewed 2026-09-29; accessed 2026-09-29. 8. [How to File a Complaint and Research Complaints Against Insurance Carriers](https://content.naic.org/article/how-file-complaint-research-complaints-against-insurance-carriers) — National Association of Insurance Commissioners; Consumer Insight, September 1, 2022; description of closed, confirmed carrier complaints; accessed 2026-09-29. 9. [Explore Insurance Topics](https://www.consumeraffairs.com/insurance/) — ConsumerAffairs; Insurance landing page and visible insurance categories; exact-name find for Willis Towers Watson returned no match on 2026-09-29; accessed 2026-09-29. 10. [Business Insurance: Get Quotes and Coverage Today](https://www.nerdwallet.com/business/insurance/best) — NerdWallet; Editorial business-insurance provider guide; WTW not established in its reviewed provider list, reviewed 2026-09-29; accessed 2026-09-29. ## How the WTW Review Score Is Calculated The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source. A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating. 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