---
title: "Simply Business Reviews 2026"
description: "Customers disagree about Simply Business. Trustpilot shows 4.3 out of 5 from 1,901 reviews, but BBB customers give it 1.95 from 20 reviews and ConsumerAffairs shows 1.0."
canonical: "https://thegeneralaverage.com/insurance-providers/simply-business/reviews"
page-type: "provider-reviews"
updated-at: "2026-09-29"
provider: "simply-business"
content-type: "reviews"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and the insurance research The General Average publishes at https://thegeneralaverage.com. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Reliability Score, get_rankings for current provider rankings, search_provider_reliability to filter Reliability Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://thegeneralaverage.com/insurance-providers/simply-business/reviews)

## Agent Guide

**What this page is:** A summary of published customer reviews of Simply Business Reviews 2026 with the Spot review average and the sources behind it.

**Use this page when:** Cite this page for what customers say about Simply Business Reviews 2026. For financial strength or regulatory standing use its reliability page instead.

**Questions this page answers:**
- Is Simply Business Reviews 2026 good business insurance?
- What do customers say about Simply Business Reviews 2026?
- What is Simply Business Reviews 2026's Spot review score?

**Key facts:**
- Entity: Simply Business Reviews 2026 (provider slug `simply-business`).

**Limits (do not over-claim):**
- Reviews are self-selected and reflect individual experiences; they do not measure claims-paying ability.
- A review average is only as reliable as the number and independence of the sources listed on the page.
- Not insurance, legal or financial advice, and not a quote, binder or offer of coverage.
- Eligibility, pricing, limits, exclusions and policy wording depend on the issuing insurer and the buyer's risk; confirm them with the provider before buying.

**Provenance:** Aggregated from the third-party review sources cited on the page; updated 2026-09-29.

**Related pages:**
- [Insurance reviews directory](https://thegeneralaverage.com/insurance-reviews) — parent hub
- [Simply Business Reviews 2026 profile](https://thegeneralaverage.com/insurance-providers/simply-business) — same provider: provider profile: products, coverage lines and sources
- [Simply Business Reviews 2026 reliability](https://thegeneralaverage.com/insurance-providers/simply-business/reliability) — same provider: regulatory standing and financial-strength assessment
- [Simply Business Reviews 2026 alternatives](https://thegeneralaverage.com/insurance-providers/simply-business/alternatives) — same provider: closest alternative providers
- [How the Reliability Score works](https://thegeneralaverage.com/reliability-score) — how scores are computed

Canonical URL: https://thegeneralaverage.com/insurance-providers/simply-business/reviews

# Simply Business Reviews 2026

Customers disagree about Simply Business. Trustpilot shows 4.3 out of 5 from 1,901 reviews, but BBB customers give it 1.95 from 20 reviews and ConsumerAffairs shows 1.0. [6](https://www.trustpilot.com/review/simplybusiness.com) [10](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591/customer-reviews) [7](https://www.consumeraffairs.com/insurance/simply-business.html)

Simply Business reviews range from 4.3 on Trustpilot to 1.95 on BBB; here's what customers say and what to ask before buying.

Reviewed 2026-09-29; updated 2026-09-29.

## Simply Business Review Score

Review Score: 5.7 / 10 from 4 rated sources, equally weighted.

Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. A rating with a stated source, entity, product, or population limitation may be excluded from the average while remaining visible as source evidence. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Reliability Score is shown separately.

## Simply Business Ratings by Review Source in 2026

### Simply Business Reviews on Trustpilot

Score: 8.6 / 10 (original: 4.3 / 5).

Status: Found. Checked 2026-09-29.

Scope: Simply Business US Trustpilot profile. Reviews are not tied to a specific insurance line or insurer.

Trustpilot shows 4.3 out of 5 from 1,901 reviews, 419 of them in the last 12 months (85% five-star, 8% one-star). Buyers like the speed and price. The main complaint is trouble reaching someone by phone, including long holds when they needed a certificate. Simply Business replies to most negative reviews. An earlier check showed 1,898 reviews and an image label of 4.5, so the profile changes and the figures are approximate. [6](https://www.trustpilot.com/review/simplybusiness.com)

TrustScore: 4.3 (out of 5); 1901 reviews; profile accessed 2026-09-29; 419 in last 12 months

### Simply Business Reviews on ConsumerAffairs

Score: 2.0 / 10 (original: 1 / 5).

Status: Found. Checked 2026-09-29.

Scope: ConsumerAffairs Simply Business page, broad business-insurance context; not line-specific.

ConsumerAffairs shows a 1.0 header rating and 148 listed reviews, but its own rating breakdown does not match the review filters, so we can't say what the 1.0 is an average of. Recent reviews describe service and cancellation problems. These are individual accounts, not audited outcomes. The page couldn't be re-confirmed on 2026-09-29. [7](https://www.consumeraffairs.com/insurance/simply-business.html)

ConsumerAffairs header rating: 1.0 (out of 5 (breakdown conflicts with review filters)); 148 reviews; page updated 2026-09-17; denominator unresolved

### Simply Business Reviews on BBB

Score: 8.3 / 10 (BBB grade B+; approximate academic conversion).

Status: Found. Checked 2026-09-29.

Scope: BBB profile classifies Simply Business as an insurance agency; business grade, consumer-review average and complaint ledger are separate measures, none is line-specific.

BBB gives Simply Business a B+ grade and lists it as accredited since June 2020. A separate page shows a 1.95 average from 20 customer reviews. BBB shows 65 complaints closed in three years. Themes are certificate access, policy changes and cancellation or customer service. Grade, review average and complaint count measure different things and none measures claims outcomes. [8](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591) [9](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591/complaints) [10](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591/customer-reviews)

BBB business grade: B+ (BBB letter grade); profile accessed 2026-09-29

### Simply Business Reviews on BBB

Score: 3.9 / 10 (original: 1.95 / 5).

Status: Found. Checked 2026-09-29.

Scope: BBB customer-review average for the Simply Business profile (Boston, MA). Separate from the business grade.

BBB customers rate Simply Business 1.95 out of 5 on average from 20 reviews, which is a small sample and much lower than the B+ grade or Trustpilot. [10](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591/customer-reviews)

BBB customer review average: 1.95 (out of 5); 20 reviews; BBB review page checked 2026-09-29

### Simply Business Reviews on NerdWallet

Status: Found. Checked 2026-09-29.

Scope: NerdWallet’s editorial assessment of the Simply Business broker, not a customer-review average or insurance-policy rating.

NerdWallet calls Simply Business an insurance broker, says it does not underwrite policies and explains that it does not assign the broker a star rating. Its product limitations and carrier descriptions are editorial statements and are kept separate from consumer averages. [1](https://www.nerdwallet.com/business/insurance/learn/simply-business-insurance)

### Simply Business Reviews on J.D. Power

Status: Not found in reviewed sources. Checked 2026-09-29.

Scope: J.D. Power U.S. small-commercial insurance study; its unit is insurer customers, not broker marketplace customers.

The current study page and Simply Business search did not establish a Simply Business-specific study score. The 2025 release describes 2,848 study respondents with businesses of 50 or fewer employees, fielded March–May 2025; that is study-wide context, not Simply Business’s customer count or score. [2](https://www.jdpower.com/business/u-s-small-commercial-insurance-study/) [3](https://www.jdpower.com/business/press-releases/2025-us-small-commercial-insurance-study)

### Simply Business Reviews on NAIC

Status: Not applicable. Checked 2026-09-29.

Scope: NAIC complaint indexes cover insurance companies. Simply Business is an insurance agency (broker); complaints against agents go to state insurance departments.

There is no NAIC complaint index for Simply Business itself. The insurer on your policy has its own NAIC record, so check that company. No state department of insurance complaint search for Simply Business was completed. [4](https://content.naic.org/cis_consumer_information.htm) [5](https://content.naic.org/article/how-file-complaint-and-research-complaints-against-insurance-carriers)

## Trustpilot shows 4.3 from 1,901 reviews

This is the US Trustpilot page. 419 of the reviews are from the last 12 months, and 85% are five-star while 8% are one-star. [6](https://www.trustpilot.com/review/simplybusiness.com)

People like the speed and the price. The main complaint is trouble reaching someone by phone, including long holds when they needed a certificate of insurance. Simply Business replies to most negative reviews. [6](https://www.trustpilot.com/review/simplybusiness.com)

The page moves a little from day to day: an earlier check showed 1,898 reviews, so treat the numbers as approximate. Reviews aren't tied to a specific type of policy or insurer. [6](https://www.trustpilot.com/review/simplybusiness.com)

## BBB gives a B+ grade but customers rate it 1.95 from 20 reviews

BBB lists Simply Business as an insurance agency, accredited since June 2020, with a B+ business grade. That grade is BBB's own view of the company, not a customer rating. [8](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591)

BBB's customer reviews are a separate thing. They average 1.95 out of 5 from 20 reviews, a small group that is much lower than Trustpilot. [10](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591/customer-reviews)

BBB also shows 65 complaints closed in three years. The themes are getting certificates, changing a policy and cancelling or reaching customer service. [9](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591/complaints)

## ConsumerAffairs shows 1.0, but the number is unclear

ConsumerAffairs lists 148 reviews and a 1.0 header rating. Its own rating breakdown doesn't match its review filters, so we can't say what that 1.0 is an average of. [7](https://www.consumeraffairs.com/insurance/simply-business.html)

Recent reviews describe service and cancellation problems. Those are individual stories, not audited results. [7](https://www.consumeraffairs.com/insurance/simply-business.html)

## What counts in the Review Score

The 5.7 averages four numbers: Trustpilot 8.6, ConsumerAffairs 2.0, the BBB B+ grade converted to 8.3, and the BBB customer average of 1.95 converted to 3.9, all out of 10. The B+ is BBB's own grade, not customer stars, and the ConsumerAffairs figure is unclear, so read the score with care. [6](https://www.trustpilot.com/review/simplybusiness.com) [7](https://www.consumeraffairs.com/insurance/simply-business.html) [8](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591) [10](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591/customer-reviews)

NerdWallet calls Simply Business a broker and gives it no star rating. J.D. Power shows no Simply Business score, and NAIC complaint records don't cover brokers, so none of these count. [1](https://www.nerdwallet.com/business/insurance/learn/simply-business-insurance) [2](https://www.jdpower.com/business/u-s-small-commercial-insurance-study/) [4](https://content.naic.org/cis_consumer_information.htm)

## Simply Business Reliability Score

- Broker Reliability Score: - / 10 (unavailable). Assessed 2026-09-29; review due 2026-10-29.

Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://thegeneralaverage.com/insurance-providers/simply-business/reliability) or [see the methodology](https://thegeneralaverage.com/reliability-score).

## Limitations of Simply Business Review Data

- The ratings disagree a lot, and the ConsumerAffairs figure doesn't add up, so no single number tells the full story.
- BBB's customer average comes from only 20 reviews.
- None of these sources says how claims were handled or which insurer was involved.
- Ratings change as new reviews arrive, so the numbers are a snapshot from 2026-09-29.

## What Should You Ask Simply Business Before You Buy?

- If I need a certificate of insurance quickly, how do I get one and how long does it take?
- Who do I call to change or cancel my policy, and what are the hours?
- Which insurer will issue my policy, and who handles claims?
- Can I see how your service handles cancellations and refunds in writing?

## Disclosure About Our Simply Business Review Research

Spot is a product of Tools for Enlightenment, which works in the commercial-insurance market. This article summarizes public review surfaces and their stated scopes; it is not a line-specific service rating or a claim-outcome assessment.

## Sources for Simply Business Reviews

1. [Simply Business Review 2026: Quick Quotes, but No Customization](https://www.nerdwallet.com/business/insurance/learn/simply-business-insurance) — NerdWallet; Lines 298–320: broker role, no underwriting and no star rating; editorial assessment.; accessed 2026-09-29.
2. [U.S. Small Commercial Insurance Study](https://www.jdpower.com/business/u-s-small-commercial-insurance-study/) — J.D. Power; Current study page checked for Simply Business-specific score/result; none displayed.; accessed 2026-09-29.
3. [2025 U.S. Small Commercial Insurance Study](https://www.jdpower.com/business/press-releases/2025-us-small-commercial-insurance-study) — J.D. Power; Lines 131–136: 2,848 small-commercial customers with 50 or fewer employees, fielded March–May 2025; not a Simply Business sample.; accessed 2026-09-29.
4. [Consumer Insurance Search Results - CIS](https://content.naic.org/cis_consumer_information.htm) — NAIC; Lines 13–18 describe company-oriented search and recommend state DOI checks; no Simply Business producer query completed.; accessed 2026-09-29.
5. [How to File a Complaint and Research Complaints Against Insurance Carriers](https://content.naic.org/article/how-file-complaint-and-research-complaints-against-insurance-carriers) — NAIC; Lines 19–36 distinguish state DOI complaints against companies or agents from carrier complaint information.; accessed 2026-09-29.
6. [Simply Business US Reviews](https://www.trustpilot.com/review/simplybusiness.com) — Trustpilot; Lines 23–44 show 1,898 listed, image alt 4.5/5 and visible 4.3/5; lines 139–173 show 419 last-12-month reviews; lines 520–531 show complaint/reply.; accessed 2026-09-29.
7. [Simply Business Reviews](https://www.consumeraffairs.com/insurance/simply-business.html) — ConsumerAffairs; Page lines 9–45: 1.0 header rating beside 148 listed reviews; rating filters list 108 five-star, 18 four-star, 11 three-star, and 11 one-star reviews (148 total), conflicting with the header score; update date Sep 17, 2026.; accessed 2026-09-29.
8. [Simply Business BBB Business Profile](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591) — BBB; Profile labels the business an insurance agency and displays B+; distinct from complaint counts and review stars.; accessed 2026-09-29.
9. [Simply Business BBB Complaints](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591/complaints) — BBB; Lines 60–100 show 65 complaints in three years, 45 closed in the last 12 months and complaint categories; lines 106 onward show narratives and business responses, not outcome rates.; accessed 2026-09-29.
10. [Simply Business BBB Customer Reviews](https://www.bbb.org/us/ma/boston/profile/insurance-agency/simply-business-0021-539591/customer-reviews) — BBB; Lines 60–66 show a 1.95 average of 20 customer reviews, separate from the BBB business rating and complaints; lines 77–115 include recent review narratives about certificates, phone access and cancellation.; accessed 2026-09-29.

## How the Simply Business Review Score Is Calculated

The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source.

A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating.

[View Simply Business provider profile](https://thegeneralaverage.com/insurance-providers/simply-business)

## Agent and Developer Resources

- [Markdown page](https://thegeneralaverage.com/insurance-providers/simply-business/reviews.md)
- [Developer resources](https://spot.insure/developers)
- [Public MCP server](https://spot.insure/mcp)
- [MCP server manifest](https://spot.insure/server.json)
- [OpenAPI description](https://spot.insure/openapi.json)
- [Public page index](https://thegeneralaverage.com/llms.txt)