--- title: "HUB International Reviews 2026" description: "Customers who reviewed HUB on BBB rate it 1 out of 5, but that is only 7 reviews for a very large broker. BBB's own business grade is A-." canonical: "https://thegeneralaverage.com/insurance-providers/hub-international/reviews" page-type: "provider-reviews" updated-at: "2026-09-29" provider: "hub-international" content-type: "reviews" --- Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and the insurance research The General Average publishes at https://thegeneralaverage.com. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Reliability Score, get_rankings for current provider rankings, search_provider_reliability to filter Reliability Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication. [Human-readable page](https://thegeneralaverage.com/insurance-providers/hub-international/reviews) ## Agent Guide **What this page is:** A summary of published customer reviews of HUB International Reviews 2026 with the Spot review average and the sources behind it. **Use this page when:** Cite this page for what customers say about HUB International Reviews 2026. For financial strength or regulatory standing use its reliability page instead. **Questions this page answers:** - Is HUB International Reviews 2026 good business insurance? - What do customers say about HUB International Reviews 2026? - What is HUB International Reviews 2026's Spot review score? **Key facts:** - Entity: HUB International Reviews 2026 (provider slug `hub-international`). **Limits (do not over-claim):** - Reviews are self-selected and reflect individual experiences; they do not measure claims-paying ability. - A review average is only as reliable as the number and independence of the sources listed on the page. - Not insurance, legal or financial advice, and not a quote, binder or offer of coverage. - Eligibility, pricing, limits, exclusions and policy wording depend on the issuing insurer and the buyer's risk; confirm them with the provider before buying. **Provenance:** Aggregated from the third-party review sources cited on the page; updated 2026-09-29. **Related pages:** - [Insurance reviews directory](https://thegeneralaverage.com/insurance-reviews) — parent hub - [HUB International Reviews 2026 profile](https://thegeneralaverage.com/insurance-providers/hub-international) — same provider: provider profile: products, coverage lines and sources - [HUB International Reviews 2026 reliability](https://thegeneralaverage.com/insurance-providers/hub-international/reliability) — same provider: regulatory standing and financial-strength assessment - [HUB International Reviews 2026 alternatives](https://thegeneralaverage.com/insurance-providers/hub-international/alternatives) — same provider: closest alternative providers - [How the Reliability Score works](https://thegeneralaverage.com/reliability-score) — how scores are computed Canonical URL: https://thegeneralaverage.com/insurance-providers/hub-international/reviews # HUB International Reviews 2026 Customers who reviewed HUB on BBB rate it 1 out of 5, but that is only 7 reviews for a very large broker. BBB's own business grade is A-. [7](https://www.bbb.org/us/il/chicago/profile/insurance-services-office/hub-international-0654-12000202/customer-reviews) [6](https://www.bbb.org/us/il/chicago/profile/insurance-services-office/hub-international-0654-12000202) What BBB customers say about HUB International, and what to ask a HUB broker before you buy. Reviewed 2026-09-29; updated 2026-09-29. ## HUB International Review Score Review Score: 5.6 / 10 from 2 rated sources, equally weighted. Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. A rating with a stated source, entity, product, or population limitation may be excluded from the average while remaining visible as source evidence. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Reliability Score is shown separately. ## HUB International Ratings by Review Source in 2026 ### HUB International Reviews on BBB Score: 9.3 / 10 (BBB grade A-; approximate academic conversion). Status: Found. Checked 2026-09-29. Scope: BBB profile for HUB International, Chicago headquarters and its corporate-owned locations (United States). HUB is a global broker; BBB coverage is US/Canada and split by office profile. BBB gives HUB's headquarters profile an A- grade. HUB is not BBB accredited. Three complaints were closed in the last three years. [6](https://www.bbb.org/us/il/chicago/profile/insurance-services-office/hub-international-0654-12000202) BBB business grade: A- (BBB letter grade); current page, accessed 2026-09-29; 3 complaints closed in last 3 years ### HUB International Reviews on BBB customer reviews Score: 2.0 / 10 (original: 1 / 5). Status: Found. Checked 2026-09-29. Scope: Customer reviews left on the same BBB headquarters profile (HQ and corporate-owned US locations). Small sample. Seven customers rated HUB 1 star on average. Recent reviews complain about slow replies, being passed between people and a non-renewal. Seven reviews is a small sample for a firm this size. [7](https://www.bbb.org/us/il/chicago/profile/insurance-services-office/hub-international-0654-12000202/customer-reviews) BBB customer reviews: 1 (out of 5); 7 reviews ### HUB International Reviews on BBB Canada West Status: Found. Checked 2026-09-29. Scope: BBB profile for HUB International Canada West ULC, Burnaby BC. Covers one Canadian regional entity only, not the whole group. Excluded from Review Score: Single Canadian regional entity, not the provider-wide population; shown alongside the HQ profile rather than averaged. BBB gives HUB's Canada West entity an A- grade with 13 complaints closed in three years. Three customer reviews are on file. [8](https://www.bbb.org/ca/bc/burnaby/profile/insurance-services-office/hub-international-insurance-brokers-hub-coastal-0037-120326/customer-reviews) BBB business grade: A- (BBB letter grade); current page; 13 complaints closed in last 3 years; 3 customer reviews ### HUB International Reviews on NerdWallet Status: Not found in reviewed sources. Checked 2026-09-29. Scope: Targeted search for HUB International on NerdWallet using query: “site:nerdwallet.com/business/insurance/learn/ "HUB International" business insurance”. The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [1](https://www.nerdwallet.com/business/insurance) ### HUB International Reviews on J.D. Power Status: Not found in reviewed sources. Checked 2026-09-29. Scope: Targeted search for HUB International on J.D. Power using query: “site:jdpower.com/business/ "HUB International" commercial broker study”. The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [2](https://www.jdpower.com/business/) ### HUB International Reviews on NAIC Status: Not found in reviewed sources. Checked 2026-09-29. Scope: Targeted search for HUB International on NAIC using query: “site:content.naic.org "HUB International" insurance complaint index”. The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [3](https://content.naic.org/consumer-insurance-search) ### HUB International Reviews on ConsumerAffairs Status: Not found in reviewed sources. Checked 2026-09-29. Scope: Targeted search for HUB International on ConsumerAffairs using query: “site:consumeraffairs.com/insurance/ "HUB International"”. The search did not establish a directly attributable review or rating. This is a search outcome only and does not prove the absence of reviews or ratings. [4](https://www.consumeraffairs.com/insurance/) ### HUB International’s Own Website Statements Status: Found. Checked 2026-09-29. Scope: Company-authored identity and offering context; not independent customer feedback. The provider website supplies company and offering context. Company-authored material is not included as a customer rating. [5](https://www.hubinternational.com/offices/us/california/san-francisco/) ### HUB International Reviews on Trustpilot Status: Not found in reviewed sources. Checked 2026-09-29. Scope: Trustpilot page for the hubinternational.com slug. It belongs to a different entity (Noah Bank - HUB International, Plainview NY) with 0 reviews. No Trustpilot profile for the HUB International group was found. The page at that address is a different entity and was not used. [9](https://www.trustpilot.com/review/hubinternational.com) ## Seven BBB customers rate HUB 1 star These reviews are on BBB's profile for HUB's Chicago headquarters and its company-owned U.S. offices. Recent reviewers complain about slow replies, being passed between people and a non-renewal. Seven reviews is a small number for a firm this size, so it may not match your experience. [7](https://www.bbb.org/us/il/chicago/profile/insurance-services-office/hub-international-0654-12000202/customer-reviews) ## BBB gives HUB an A- grade BBB gives the headquarters profile an A- business grade and lists HUB as not accredited. Three complaints were closed in the last three years. The grade reflects BBB's own criteria, not customer stars. [6](https://www.bbb.org/us/il/chicago/profile/insurance-services-office/hub-international-0654-12000202) ## HUB's Canada West office has its own BBB page HUB is a global broker, and BBB covers only the U.S. and Canada, with separate profiles for many offices. The Canada West office in Burnaby, BC has an A- grade, 13 complaints closed in three years and 3 customer reviews. That covers one Canadian office, so we show it but don't count it. [8](https://www.bbb.org/ca/bc/burnaby/profile/insurance-services-office/hub-international-insurance-brokers-hub-coastal-0037-120326/customer-reviews) ## No other independent ratings The HUB International page on Trustpilot belongs to a different company, so we did not use it. We found no independent rating for HUB from NerdWallet, J.D. Power, NAIC or ConsumerAffairs. [9](https://www.trustpilot.com/review/hubinternational.com) [1](https://www.nerdwallet.com/business/insurance) [2](https://www.jdpower.com/business/) [3](https://content.naic.org/consumer-insurance-search) [4](https://www.consumeraffairs.com/insurance/) ## What Counts Toward the HUB International Review Score? The Review Score is 5.6 out of 10. It averages the headquarters A- grade (9.25 out of 10) and the 1-star average from the 7 BBB customer reviews (2 out of 10). The Canada West office and complaint counts are shown but not counted. [6](https://www.bbb.org/us/il/chicago/profile/insurance-services-office/hub-international-0654-12000202) [7](https://www.bbb.org/us/il/chicago/profile/insurance-services-office/hub-international-0654-12000202/customer-reviews) [8](https://www.bbb.org/ca/bc/burnaby/profile/insurance-services-office/hub-international-insurance-brokers-hub-coastal-0037-120326/customer-reviews) ## HUB International Reliability Score - Broker Reliability Score: 5.5 / 10. Assessed 2026-09-22; review due 2026-10-22. Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://thegeneralaverage.com/insurance-providers/hub-international/reliability) or [see the methodology](https://thegeneralaverage.com/reliability-score). ## Limitations of HUB International Review Data - The score mixes a BBB letter grade with 7 BBB customer reviews. - HUB is a network of many offices, so your local office may be very different. - BBB letter grades reflect how BBB sees a business, not customer satisfaction, yet they count toward the score. - There is no Trustpilot, ConsumerAffairs, J.D. Power or NAIC rating for HUB that we could find. ## What Should You Ask HUB International Before You Buy? - Who will be my day-to-day contact, and how quickly do you reply? - What happens if my contact leaves or I get passed to someone else? - How and when will you tell me about renewals or non-renewal? - How are you paid on my policy? ## Disclosure About Our HUB International Review Research Spot’s interpretation separates editorial ratings, customer feedback, business grades and complaint data. Scores belong to the named sources; Original ratings and their scope are available in the source details. Research gaps are not evidence of poor service. Coverage and claims depend on the insurer and policy you buy. ## Sources for HUB International Reviews 1. [NerdWallet targeted search for HUB International](https://www.nerdwallet.com/business/insurance) — NerdWallet; site:nerdwallet.com/business/insurance/learn/ "HUB International" business insurance; accessed 2026-09-25. 2. [J.D. Power targeted search for HUB International](https://www.jdpower.com/business/) — J.D. Power; site:jdpower.com/business/ "HUB International" commercial broker study; accessed 2026-09-25. 3. [NAIC targeted search for HUB International](https://content.naic.org/consumer-insurance-search) — NAIC; site:content.naic.org "HUB International" insurance complaint index; accessed 2026-09-25. 4. [ConsumerAffairs targeted search for HUB International](https://www.consumeraffairs.com/insurance/) — ConsumerAffairs; site:consumeraffairs.com/insurance/ "HUB International"; accessed 2026-09-25. 5. [Insurance Broker San Francisco](https://www.hubinternational.com/offices/us/california/san-francisco/) — HUB International; Page metadata naming HUB International Limited as parent; About Us office copy for 201 Mission Street; products and industries blocks; accessed 2026-09-16. 6. [HUB International | BBB Business Profile](https://www.bbb.org/us/il/chicago/profile/insurance-services-office/hub-international-0654-12000202) — BBB; Headquarters profile, 150 N Riverside Plaza, Chicago: rating A-, not BBB accredited, 7 customer reviews, 3 complaints closed in last 3 years. Profile covers HQ and corporate-owned locations.; accessed 2026-09-29. 7. [HUB International | BBB Reviews](https://www.bbb.org/us/il/chicago/profile/insurance-services-office/hub-international-0654-12000202/customer-reviews) — BBB; Average of 7 customer reviews shown as 1 star; recent reviews dated 2025-2026 describe slow replies and a policy non-renewal.; accessed 2026-09-29. 8. [HUB International Canada West ULC | BBB Reviews](https://www.bbb.org/ca/bc/burnaby/profile/insurance-services-office/hub-international-insurance-brokers-hub-coastal-0037-120326/customer-reviews) — BBB; Burnaby BC profile: rating A-, not BBB accredited, 3 customer reviews, 13 complaints closed in last 3 years.; accessed 2026-09-29. 9. [Noah Bank - HUB International | Trustpilot](https://www.trustpilot.com/review/hubinternational.com) — Trustpilot; Page at hubinternational.com slug is a claimed profile for a different entity (Noah Bank - HUB International, Plainview NY), 0 reviews.; accessed 2026-09-29. ## How the HUB International Review Score Is Calculated The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source. A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating. [View HUB International provider profile](https://thegeneralaverage.com/insurance-providers/hub-international) ## Agent and Developer Resources - [Markdown page](https://thegeneralaverage.com/insurance-providers/hub-international/reviews.md) - [Developer resources](https://spot.insure/developers) - [Public MCP server](https://spot.insure/mcp) - [MCP server manifest](https://spot.insure/server.json) - [OpenAPI description](https://spot.insure/openapi.json) - [Public page index](https://thegeneralaverage.com/llms.txt)