---
title: "Counterpart Reviews"
description: "We found no independent customer rating of Counterpart, so it has no Review Score. Its Trustpilot page shows no reviews, and BBB has no matching business."
canonical: "https://thegeneralaverage.com/insurance-providers/counterpart/reviews"
page-type: "provider-reviews"
updated-at: "2026-09-29"
provider: "counterpart"
content-type: "reviews"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and the insurance research The General Average publishes at https://thegeneralaverage.com. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Reliability Score, get_rankings for current provider rankings, search_provider_reliability to filter Reliability Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://thegeneralaverage.com/insurance-providers/counterpart/reviews)

## Agent Guide

**What this page is:** A summary of published customer reviews of Counterpart with the Spot review average and the sources behind it.

**Use this page when:** Cite this page for what customers say about Counterpart. For financial strength or regulatory standing use its reliability page instead.

**Questions this page answers:**
- Is Counterpart good business insurance?
- What do customers say about Counterpart?
- What is Counterpart's Spot review score?

**Key facts:**
- Entity: Counterpart (provider slug `counterpart`).

**Limits (do not over-claim):**
- Reviews are self-selected and reflect individual experiences; they do not measure claims-paying ability.
- A review average is only as reliable as the number and independence of the sources listed on the page.
- Not insurance, legal or financial advice, and not a quote, binder or offer of coverage.
- Eligibility, pricing, limits, exclusions and policy wording depend on the issuing insurer and the buyer's risk; confirm them with the provider before buying.

**Provenance:** Aggregated from the third-party review sources cited on the page; updated 2026-09-29.

**Related pages:**
- [Insurance reviews directory](https://thegeneralaverage.com/insurance-reviews) — parent hub
- [Counterpart profile](https://thegeneralaverage.com/insurance-providers/counterpart) — same provider: provider profile: products, coverage lines and sources
- [Counterpart reliability](https://thegeneralaverage.com/insurance-providers/counterpart/reliability) — same provider: regulatory standing and financial-strength assessment
- [Counterpart alternatives](https://thegeneralaverage.com/insurance-providers/counterpart/alternatives) — same provider: closest alternative providers
- [How the Reliability Score works](https://thegeneralaverage.com/reliability-score) — how scores are computed

Canonical URL: https://thegeneralaverage.com/insurance-providers/counterpart/reviews

# What Do Reviews Say About Counterpart Business Insurance?

We found no independent customer rating of Counterpart, so it has no Review Score. Its Trustpilot page shows no reviews, and BBB has no matching business. [7](https://www.trustpilot.com/review/yourcounterpart.com) [10](https://www.bbb.org/)

There are no independent customer reviews of Counterpart yet; here's what the company says about itself and what to ask before buying.

Reviewed 2026-09-29; updated 2026-09-29.

## Counterpart Review Score

Review Score: not enough ratings.

Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. A rating with a stated source, entity, product, or population limitation may be excluded from the average while remaining visible as source evidence. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Reliability Score is shown separately.

## Counterpart Ratings by Review Source in 2026

### Counterpart Reviews on Trustpilot

Status: Found. Checked 2026-09-29.

Scope: Trustpilot profile for yourcounterpart.com, opened 2026-09-29.

The profile is unclaimed and shows no reviews, so there is no rating. No reviews is not a negative finding. [6](https://www.trustpilot.com/categories/insurance) [7](https://www.trustpilot.com/review/yourcounterpart.com)

### Counterpart Reviews on Counterpart company-published claim

Status: Found. Checked 2026-09-29.

Scope: Company marketing statement on the U.S. homepage; not customer feedback or an independent study.

Counterpart says it closes claims twice as fast as the industry average. The page does not disclose method, sample, claim population or period; no average, rating or count is inferred. [12](https://yourcounterpart.com/)

### Counterpart Reviews on Counterpart company-published claim

Status: Found. Checked 2026-09-29.

Scope: Company marketing statement; not an independent survey.

Counterpart says 94% of customers are satisfied with its claims management and support. No survey method, sample or period is published, so we do not count it as a customer rating. [12](https://yourcounterpart.com/)

### Counterpart Reviews on NerdWallet

Status: Not found in reviewed sources. Checked 2026-09-29.

Scope: Targeted U.S. small-business insurance review search for Counterpart; not exhaustive.

No dedicated Counterpart provider review or customer rating was located in the reviewed search. No review count or score is established. [1](https://www.nerdwallet.com/business/insurance)

### Counterpart Reviews on J.D. Power

Status: Not found in reviewed sources. Checked 2026-09-29.

Scope: Commercial insurance research scope and targeted name search.

No provider-level Counterpart metric was located. Study-wide samples are not provider review counts. [2](https://www.jdpower.com/business/insurance)

### Counterpart Reviews on NAIC

Status: Not applicable. Checked 2026-09-29.

Scope: Complaint data is insurer-, state-, line- and period-specific; Counterpart is not the named issuer in all placements.

A brand-wide NAIC rating is not applicable. Match the policy issuer and relevant line/state/period; do not transfer a carrier complaint index to the brokerage. [3](https://content.naic.org/cis_consumer_information.htm) [5](https://yourcounterpart.com/licenses) [4](https://yourcounterpart.com/about)

### Counterpart Reviews on ConsumerAffairs

Status: Inaccessible. Checked 2026-09-29.

Scope: Exact-name/domain query; no profile confirmed.

We didn't find a ConsumerAffairs profile or rating for Counterpart. That doesn't mean no reviews exist. [8](https://www.consumeraffairs.com/) [9](https://www.consumeraffairs.com/search.html?search=Counterpart)

### Counterpart Reviews on BBB

Status: Not found in reviewed sources. Checked 2026-09-29.

Scope: BBB search for Counterpart Insurance Services, 2026-09-29.

BBB returned no matching business. There is no BBB grade, review or complaint count to report. [10](https://www.bbb.org/) [11](https://www.bbb.org/search?find_text=Counterpart%20Insurance%20Services)

## Trustpilot and BBB don't show a rating for Counterpart

Counterpart's Trustpilot page is unclaimed and has no reviews, so there's no rating. BBB has no matching business, so there's no grade, review or complaint count. [7](https://www.trustpilot.com/review/yourcounterpart.com) [6](https://www.trustpilot.com/categories/insurance) [10](https://www.bbb.org/)

We found no ConsumerAffairs rating for Counterpart either. [8](https://www.consumeraffairs.com/) [9](https://www.consumeraffairs.com/search.html?search=Counterpart)

## Counterpart says claims close twice as fast

Counterpart's homepage says it closes claims twice as fast as the industry average, and that 94% of customers are satisfied with claims and support. It doesn't say how it measured either, so we don't count them as customer ratings. [12](https://yourcounterpart.com/) [4](https://yourcounterpart.com/about)

## Complaint data depends on the insurer

Counterpart isn't always the insurer on the policy, so a state complaint record for one insurer doesn't tell you how Counterpart itself does. Ask which insurer will issue your policy, then look up that insurer. [3](https://content.naic.org/cis_consumer_information.htm) [5](https://yourcounterpart.com/licenses)

There's no Counterpart rating on NerdWallet or J.D. Power that we could find. [1](https://www.nerdwallet.com/business/insurance) [2](https://www.jdpower.com/business/insurance)

## Why Is There No Review Score for Counterpart?

The Review Score counts numeric customer or editorial ratings. There are none, and company statements aren't counted. [7](https://www.trustpilot.com/review/yourcounterpart.com) [12](https://yourcounterpart.com/)

## Counterpart Reliability Score

- Broker Reliability Score: - / 10 (unavailable). Assessed 2026-09-29; review due 2026-10-29.

Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://thegeneralaverage.com/insurance-providers/counterpart/reliability) or [see the methodology](https://thegeneralaverage.com/reliability-score).

## Limitations of Counterpart Review Data

- There are no independent ratings, so this page rests on very little.
- The claims-speed and 94% satisfaction figures are Counterpart's own and come with no method.
- Complaint data belongs to the insurer on your policy, not to Counterpart.

## What Should You Ask Counterpart Before You Buy?

- Which insurer will issue my policy?
- Can you show me how you measure the 94% satisfaction and faster claims?
- Can I talk to a current customer in my industry?

## Disclosure About Our Counterpart Review Research

Spot is a product of Tools for Enlightenment and publishes commercial insurance research. This page separates provider-published statements from customer-review averages and insurer complaint measures.

## Sources for Counterpart Reviews

1. [Small Business Insurance Guides & Reviews](https://www.nerdwallet.com/business/insurance) — NerdWallet; Targeted exact-name business insurance search; no dedicated Counterpart review found in reviewed results. Not exhaustive.; accessed 2026-09-28.
2. [Insurance Customer Experience Data & Insights](https://www.jdpower.com/business/insurance) — J.D. Power; Commercial research scope and targeted name search; no Counterpart-specific metric. Do not transfer study-wide respondents.; accessed 2026-09-28.
3. [Consumer Insurance Search Results](https://content.naic.org/cis_consumer_information.htm) — NAIC; Carrier-oriented CIS page; brand-rating not applicable; complaint data needs issuer, line, state, period. No regulator licensing search was made.; accessed 2026-09-28.
4. [About Counterpart](https://yourcounterpart.com/about) — Counterpart, Inc.; NAIC reviews-only carrier-identity scope; lines 13 and 22–36 name carrier partners/company role. Rating footnote dated 2024-02-26; no provider-level complaint metric.; accessed 2026-09-29.
5. [Licenses & Carriers](https://yourcounterpart.com/licenses) — Counterpart Insurance Services, Inc.; NAIC reviews-only issuer/role limitation: provider identifies broker subsidiary and says policy obligations rest with issuing insurer. No product/state/issuer map.; accessed 2026-09-28.
6. [Best Insurance Companies in the United States on Trustpilot](https://www.trustpilot.com/categories/insurance) — Trustpilot; Targeted exact-domain search and U.S. insurance directory; no matching profile located.; accessed 2026-09-28.
7. [Counterpart Trustpilot profile](https://www.trustpilot.com/review/yourcounterpart.com) — Trustpilot; No Trustpilot profile confirmed; no rating/count inferred.; accessed 2026-09-28.
8. [ConsumerAffairs](https://www.consumeraffairs.com/) — ConsumerAffairs; Targeted Counterpart exact-name/domain search; no matching profile located.; accessed 2026-09-28.
9. [ConsumerAffairs Counterpart exact-name query](https://www.consumeraffairs.com/search.html?search=Counterpart) — ConsumerAffairs; No profile confirmed; no metric/count inferred.; accessed 2026-09-28.
10. [Better Business Bureau](https://www.bbb.org/) — Better Business Bureau; Targeted exact-name/domain search for Counterpart Insurance Services and yourcounterpart.com; no profile confirmed.; accessed 2026-09-28.
11. [BBB search for Counterpart](https://www.bbb.org/search?find_text=Counterpart%20Insurance%20Services) — Better Business Bureau; No BBB profile confirmed; no rating/count inferred.; accessed 2026-09-28.
12. [Counterpart | Agentic Insurance™](https://yourcounterpart.com/) — Counterpart, Inc.; Reviews-only copy of current homepage source, rendered lines 98–100: company statement that in-house claims experts close claims twice as fast as the industry average; no method, sample, population or period disclosed. Accessed 2026-09-29.; accessed 2026-09-29.

## How the Counterpart Review Score Is Calculated

The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source.

A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating.

[View Counterpart provider profile](https://thegeneralaverage.com/insurance-providers/counterpart)

## Agent and Developer Resources

- [Markdown page](https://thegeneralaverage.com/insurance-providers/counterpart/reviews.md)
- [Developer resources](https://spot.insure/developers)
- [Public MCP server](https://spot.insure/mcp)
- [MCP server manifest](https://spot.insure/server.json)
- [OpenAPI description](https://spot.insure/openapi.json)
- [Public page index](https://thegeneralaverage.com/llms.txt)