--- title: "Aon Reviews 2026" description: "Public ratings for Aon are low: Trustpilot shows 1.2 out of 5 from 782 reviews, and BBB shows 1.6 from five. Aon is a global firm, so those pages mostly reflect other parts of the business, not large U.S. commercial accounts." canonical: "https://thegeneralaverage.com/insurance-providers/aon/reviews" page-type: "provider-reviews" updated-at: "2026-09-29" provider: "aon" content-type: "reviews" --- Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and the insurance research The General Average publishes at https://thegeneralaverage.com. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Reliability Score, get_rankings for current provider rankings, search_provider_reliability to filter Reliability Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication. [Human-readable page](https://thegeneralaverage.com/insurance-providers/aon/reviews) ## Agent Guide **What this page is:** A summary of published customer reviews of Aon Reviews 2026 with the Spot review average and the sources behind it. **Use this page when:** Cite this page for what customers say about Aon Reviews 2026. For financial strength or regulatory standing use its reliability page instead. **Questions this page answers:** - Is Aon Reviews 2026 good business insurance? - What do customers say about Aon Reviews 2026? - What is Aon Reviews 2026's Spot review score? **Key facts:** - Entity: Aon Reviews 2026 (provider slug `aon`). **Limits (do not over-claim):** - Reviews are self-selected and reflect individual experiences; they do not measure claims-paying ability. - A review average is only as reliable as the number and independence of the sources listed on the page. - Not insurance, legal or financial advice, and not a quote, binder or offer of coverage. - Eligibility, pricing, limits, exclusions and policy wording depend on the issuing insurer and the buyer's risk; confirm them with the provider before buying. **Provenance:** Aggregated from the third-party review sources cited on the page; updated 2026-09-29. **Related pages:** - [Insurance reviews directory](https://thegeneralaverage.com/insurance-reviews) — parent hub - [Aon Reviews 2026 profile](https://thegeneralaverage.com/insurance-providers/aon) — same provider: provider profile: products, coverage lines and sources - [Aon Reviews 2026 reliability](https://thegeneralaverage.com/insurance-providers/aon/reliability) — same provider: regulatory standing and financial-strength assessment - [Aon Reviews 2026 alternatives](https://thegeneralaverage.com/insurance-providers/aon/alternatives) — same provider: closest alternative providers - [How the Reliability Score works](https://thegeneralaverage.com/reliability-score) — how scores are computed Canonical URL: https://thegeneralaverage.com/insurance-providers/aon/reviews # Aon Reviews 2026 Public ratings for Aon are low: Trustpilot shows 1.2 out of 5 from 782 reviews, and BBB shows 1.6 from five. Aon is a global firm, so those pages mostly reflect other parts of the business, not large U.S. commercial accounts. [4](https://www.trustpilot.com/review/www.aon.com) [6](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291) [7](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291/customer-reviews) What Trustpilot, BBB and a 2017 J.D. Power study say about Aon, and what those ratings do and don't tell you. Reviewed 2026-09-29; updated 2026-09-29. ## Aon Review Score Review Score: 6.1 / 10 from 3 rated sources, equally weighted. Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. A rating with a stated source, entity, product, or population limitation may be excluded from the average while remaining visible as source evidence. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Reliability Score is shown separately. ## Aon Ratings by Review Source in 2026 ### Aon Reviews on J.D. Power Score: 8.2 / 10 (original: 822 / 1000). Status: Found. Checked 2026-09-29. Scope: Historical 2017 large-commercial-broker study; U.S. and Canada commercial insurance decision-makers at large organizations. J.D. Power reports 2,506 evaluations across the study, not Aon-specific responses; the Aon respondent count is not stated. Aon ranked third among large commercial insurance brokers with 822/1000 in the 2017 study. This is historical and should not be presented as a current score. [2](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) Aon study score: 822 (out of 1000); 2017 study; ranked 3rd among large commercial brokers; study-wide population 2,506, not Aon review count ### Aon Reviews on Trustpilot Score: 2.4 / 10 (original: 1.2 / 5). Status: Found. Checked 2026-09-29. Scope: Global www.aon.com profile merged with other Aon profiles; mixed experiences include pensions, travel, professional indemnity and Australian business quotation service. The two latter complaints are individual unverified allegations, not evidence of U.S. commercial-placement outcomes or insurer fault. Trustpilot says reviews may not be representative because the company has not recently invited reviews. Excluded from Review Score: The merged global profile mixes pensions, travel, professional indemnity and an Australian quotation service with other Aon businesses; it does not measure a comparable commercial-brokerage population. The profile showed 1.2/5 from 782 reviews, including 198 in the preceding 12 months. Trustpilot says the profile has no recent history of asking for reviews and reviews may not be representative; its profile is merged and replies to 4% of negative reviews. Visible reviews include a professional-indemnity claim-delay allegation and an Australian business quotation-service allegation; Aon’s response to the latter acknowledged the reported delays and communication. These individual accounts are unverified and do not establish U.S. commercial-placement outcomes or insurer fault. [4](https://www.trustpilot.com/review/www.aon.com) TrustScore: 1.2 (out of 5); 782 reviews; Displayed 2026-09-29; page separately showed 198 reviews in the last 12 months ### Aon Reviews on BBB Score: 6.8 / 10 (BBB grade B-; approximate academic conversion). Status: Found. Checked 2026-09-29. Scope: BBB of Chicago & Northern Illinois profile for Aon plc; the business grade is BBB’s own measure, not customer stars. BBB shows a B− business grade for Aon, with the stated reason that it did not respond to two complaints filed against it. [6](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291) BBB business grade: B− (BBB letter grade; stated reason: failure to respond to two filed complaints) ### Aon Reviews on BBB Score: 3.2 / 10 (original: 1.6 / 5). Status: Found. Checked 2026-09-29. Scope: BBB of Chicago & Northern Illinois customer reviews for Aon plc; some reviews are about employee-benefit and medical-expense issues. BBB customers rate Aon 1.6 out of 5 from five reviews. [7](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291/customer-reviews) BBB customer review average: 1.6 (out of 5); 5 reviews; checked 2026-09-29 ### Aon Reviews on NerdWallet Status: Not found in reviewed sources. Checked 2026-09-29. Scope: NerdWallet small-business insurance recommendation page reviewed 2026-09-29; its stated review framework excludes online brokers that do not underwrite. This is one editorial page, not an exhaustive directory or proof that NerdWallet never discusses Aon. No Aon broker rating was located on the reviewed page. NerdWallet says it does not rate online brokers that do not underwrite policies. [1](https://www.nerdwallet.com/business/insurance/best) ### Aon Reviews on NAIC Status: Not found in reviewed sources. Checked 2026-09-29. Scope: NAIC consumer complaint guidance reviewed; the page refers problems with an insurance company or agent to the relevant state department. No state complaint search was completed for Aon or a placement-specific producer. No Aon broker-level rating or complaint index was located on the reviewed NAIC consumer page. This does not mean an agent complaint does not exist; the exact producing entity and state were not searched. [3](https://content.naic.org/consumer) ### Aon Reviews on ConsumerAffairs Status: Not found in reviewed sources. Checked 2026-09-29. Scope: ConsumerAffairs insurance index and site-restricted searches for Aon insurance reviews, checked 2026-09-29. Search did not surface an exact Aon U.S. commercial-broker profile; no complete directory export or exhaustive archive search was done. No exact Aon commercial-broker review profile was located in the reviewed ConsumerAffairs search. Related Aon/Aon-affinity travel-policy references are not treated as evidence about Aon’s U.S. commercial brokerage. This is a bounded search outcome, not proof of absence. [5](https://www.consumeraffairs.com/insurance/) ## Trustpilot shows 1.2 from 782 reviews The Aon page on Trustpilot has 782 reviews, 198 of them in the past year. It mixes pensions, travel, professional indemnity and an Australian business quoting service, so it isn't a clean picture of Aon as a commercial broker. [4](https://www.trustpilot.com/review/www.aon.com) Trustpilot says Aon hasn't recently invited reviews, so the page may not be representative. Aon replies to about 4% of the negative ones. [4](https://www.trustpilot.com/review/www.aon.com) ## BBB gives Aon a B- The Better Business Bureau of Chicago lists Aon with a B- grade. It gives failing to respond to two complaints as the reason. That grade reflects how the business handles BBB complaints, not customer stars, though it counts toward the Review Score. [6](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291) A separate BBB page shows 1.6 out of 5 from five customer reviews, some about employee benefits and medical expenses. It counts toward the Review Score. [7](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291/customer-reviews) ## A 2017 study ranked Aon third J.D. Power's 2017 study of large commercial brokers scored Aon 822 out of 1,000, third place. It surveyed decision-makers at large organizations in the U.S. and Canada. [2](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) That study is nine years old and covers big companies, so don't read it as a current score for a small business. [2](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) ## What Did Spot Not Find for Aon? NerdWallet doesn't rate Aon, and says it doesn't rate online brokers that don't underwrite. ConsumerAffairs shows no page for Aon's commercial brokerage, and the NAIC consumer page shows no complaint record for it. [1](https://www.nerdwallet.com/business/insurance/best) [5](https://www.consumeraffairs.com/insurance/) [3](https://content.naic.org/consumer) ## What Counts Toward the Aon Review Score? Aon's Review Score is 6.1 out of 10. It averages the 2017 J.D. Power score of 822 out of 1,000 (about 8.2), the BBB B- grade (about 6.8) and the BBB customer review average of 1.6 out of 5 (3.2). The Trustpilot page is left out because it mixes many unrelated services. [4](https://www.trustpilot.com/review/www.aon.com) [6](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291) [7](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291/customer-reviews) [2](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) ## Aon Reliability Score - Broker Reliability Score: 6.7 / 10. Assessed 2026-09-29; review due 2026-10-29. Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://thegeneralaverage.com/insurance-providers/aon/reliability) or [see the methodology](https://thegeneralaverage.com/reliability-score). ## Limitations of Aon Review Data - Trustpilot mixes several Aon businesses in several countries. - BBB's average rests on only five reviews. - The J.D. Power result is from 2017 and covers large organizations. - We found no complaint record for the specific Aon entity that would serve you. ## What Should You Ask Aon Before You Buy? - Which Aon office and team would handle my account, and do they work with businesses my size? - How do you charge: commission, a fee, or both? - How quickly do you handle a claim question, and who do I call? - Can you connect me with a client in my industry? ## Disclosure About Our Aon Review Research Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. ## Sources for Aon Reviews 1. [Business Insurance: Get Quotes and Coverage Today](https://www.nerdwallet.com/business/insurance/best) — NerdWallet; Lines 1125–1129: NerdWallet says it does not rate online brokers that do not underwrite; reviewed page lists recommendations and an Aon broker score was not located. This is one editorial page, not an exhaustive directory of Aon mentions.; accessed 2026-09-29. 2. [Diversity of Offerings Becomes Key Differentiator for Large Commercial Insurers, JD Power Finds](https://www.jdpower.com/business/press-releases/jd-power-2017-large-commercial-insurance-study) — J.D. Power; Release dated 2017-12-04; lines 120–122 show study title/date; lines 136–140 rank Aon third among large commercial brokers at 822/1000. Later lines describe methodology/population; the 2,506 figure is study-wide, not Aon respondent count. Historical result, not current performance.; accessed 2026-09-29. 3. [Consumer](https://content.naic.org/consumer) — National Association of Insurance Commissioners; Lines 53–57 direct people with an insurance company or agent issue to their state insurance department. No Aon broker score or complaint index appears on this page; no state agent-search was completed.; accessed 2026-09-29. 4. [Aon Reviews](https://www.trustpilot.com/review/www.aon.com) — Trustpilot; Lines 23–34 and 113–118: Aon profile shows 1.2/5 and 782 reviews; lines 134–140: no recent review invitations, possible nonrepresentativeness, replies to 4% of negative reviews; lines 161–166: 198 reviews in the prior 12 months; lines 213–216: merged profile. Visible examples at lines 78–81 include a professional-indemnity claim-delay allegation; lines 446–465 show an Australian business quotation-service allegation and Aon response acknowledging reported delays. Other examples include pensions and travel. These are individual, unverified accounts in a global mixed-service profile, not U.S. commercial-placement outcomes.; accessed 2026-09-29. 5. [Insurance | ConsumerAffairs](https://www.consumeraffairs.com/insurance/) — ConsumerAffairs; Insurance topic index and site-restricted searches for Aon insurance reviews did not surface an exact Aon U.S. commercial-broker review profile. Search outcome does not prove that no such profile or review exists.; accessed 2026-09-29. 6. [Aon plc | BBB Business Profile](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291) — Better Business Bureau; Lines 69–94: profile is for Aon plc at the BBB of Chicago & Northern Illinois; B− letter grade and stated reason that it failed to respond to two complaints filed against the business; lines 101–107: BBB describes the business as handling reinsurance for AON Corp. BBB grade is not a consumer-star score, insurance financial-strength rating or commercial-broker outcome measure.; accessed 2026-09-29. 7. [Aon plc | BBB Reviews](https://www.bbb.org/us/il/chicago/profile/insurance-companies/aon-plc-0654-5291/customer-reviews) — Better Business Bureau; Lines 59–65: separate customer-review average of 1.6 from five reviews; review text at lines 76–109 includes an employee-benefit/medical-expense account and other mixed contexts. These customer stars are separate from the B− business grade.; accessed 2026-09-29. ## How the Aon Review Score Is Calculated The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source. A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating. [View Aon provider profile](https://thegeneralaverage.com/insurance-providers/aon) ## Agent and Developer Resources - [Markdown page](https://thegeneralaverage.com/insurance-providers/aon/reviews.md) - [Developer resources](https://spot.insure/developers) - [Public MCP server](https://spot.insure/mcp) - [MCP server manifest](https://spot.insure/server.json) - [OpenAPI description](https://spot.insure/openapi.json) - [Public page index](https://thegeneralaverage.com/llms.txt)