---
title: "AIG Reviews 2026"
description: "Customer ratings for AIG are low: Trustpilot shows 1.9 out of 5 from 252 reviews, and NerdWallet gives 2.5 stars and notes more claims complaints than expected. These pages cover many AIG products and countries, so they only loosely describe business insurance."
canonical: "https://thegeneralaverage.com/insurance-providers/aig/reviews"
page-type: "provider-reviews"
updated-at: "2026-09-29"
provider: "aig"
content-type: "reviews"
---

Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and the insurance research The General Average publishes at https://thegeneralaverage.com. Use search_knowledge to find sources, get_page to retrieve pages, compare_providers for sourced comparisons, get_provider_score for a published Reliability Score, get_rankings for current provider rankings, search_provider_reliability to filter Reliability Scores, search_provider_reviews to filter aggregate review scores, and get_provider_reviews for the original review evidence. The server is read-only and requires no authentication.

[Human-readable page](https://thegeneralaverage.com/insurance-providers/aig/reviews)

## Agent Guide

**What this page is:** A summary of published customer reviews of AIG Reviews 2026 with the Spot review average and the sources behind it.

**Use this page when:** Cite this page for what customers say about AIG Reviews 2026. For financial strength or regulatory standing use its reliability page instead.

**Questions this page answers:**
- Is AIG Reviews 2026 good business insurance?
- What do customers say about AIG Reviews 2026?
- What is AIG Reviews 2026's Spot review score?

**Key facts:**
- Entity: AIG Reviews 2026 (provider slug `aig`).

**Limits (do not over-claim):**
- Reviews are self-selected and reflect individual experiences; they do not measure claims-paying ability.
- A review average is only as reliable as the number and independence of the sources listed on the page.
- Not insurance, legal or financial advice, and not a quote, binder or offer of coverage.
- Eligibility, pricing, limits, exclusions and policy wording depend on the issuing insurer and the buyer's risk; confirm them with the provider before buying.

**Provenance:** Aggregated from the third-party review sources cited on the page; updated 2026-09-29.

**Related pages:**
- [Insurance reviews directory](https://thegeneralaverage.com/insurance-reviews) — parent hub
- [AIG Reviews 2026 profile](https://thegeneralaverage.com/insurance-providers/aig) — same provider: provider profile: products, coverage lines and sources
- [AIG Reviews 2026 reliability](https://thegeneralaverage.com/insurance-providers/aig/reliability) — same provider: regulatory standing and financial-strength assessment
- [AIG Reviews 2026 alternatives](https://thegeneralaverage.com/insurance-providers/aig/alternatives) — same provider: closest alternative providers
- [How the Reliability Score works](https://thegeneralaverage.com/reliability-score) — how scores are computed

Canonical URL: https://thegeneralaverage.com/insurance-providers/aig/reviews

# AIG Reviews 2026

Customer ratings for AIG are low: Trustpilot shows 1.9 out of 5 from 252 reviews, and NerdWallet gives 2.5 stars and notes more claims complaints than expected. These pages cover many AIG products and countries, so they only loosely describe business insurance. [1](https://www.nerdwallet.com/business/insurance/best) [2](https://www.trustpilot.com/review/aig.com)

What customers and reviewers say about AIG, what the ratings can and can't tell you, and what to ask before buying.

Reviewed 2026-09-29; updated 2026-09-29.

## AIG Review Score

Review Score: 4.4 / 10 from 2 rated sources, equally weighted.

Each eligible numerical review or satisfaction rating is converted to a score out of 10, then given equal weight. Duplicate source URLs count once. A rating with a stated source, entity, product, or population limitation may be excluded from the average while remaining visible as source evidence. BBB letter grades use a rough academic GPA conversion: A+/A = 10, A− = 9.25, B+ = 8.25, B = 7.5, B− = 6.75, C+ = 5.75, C = 5, C− = 4.25, D+ = 3.25, D = 2.5, D− = 1.75, F = 0. This is our approximation, not BBB’s formula. Complaint measures and missing ratings are excluded. Sources can cover different products, locations and years; this is a source-rating average, not a pooled customer score. Reliability Score is shown separately.

## AIG Ratings by Review Source in 2026

### AIG Reviews on NerdWallet

Score: 5.0 / 10 (original: 2.5 / 5).

Status: Found. Checked 2026-09-29.

Scope: NerdWallet’s editorial business-insurance comparison; the AIG entry concerns commercial liability and property insurance, not a quantified policyholder-review sample. The page’s complaint statement and 2.5-star editorial rating are source-specific and must not be recast as a consumer average.

NerdWallet states that AIG sells policies through independent insurance agents and received more complaints about liability and property claims than expected for a company of its size. The page displays 2.5 stars as NerdWallet’s editorial rating. This negative comparison is retained; its underlying complaint population and observation period are not stated in the extracted passage. [1](https://www.nerdwallet.com/business/insurance/best)

NerdWallet editorial rating: 2.5 (stars)

### AIG Reviews on Trustpilot

Score: 3.8 / 10 (original: 1.9 / 5).

Status: Found. Checked 2026-09-29.

Scope: Consumer reviews on aig.com’s Trustpilot profile span products and countries, including personal, travel, device/service and other experiences; they do not isolate U.S. commercial-P&C policyholders or a single issuing insurer.

Trustpilot displays a 1.9/5 TrustScore from 252 reviews. Its displayed review distribution is predominantly one-star and includes both negative and positive accounts. The profile says reviews are individual consumer opinions and notes AIG has not recently invited reviews; do not use this as a commercial-insurance claims statistic. [2](https://www.trustpilot.com/review/aig.com)

Trustpilot TrustScore: 1.9 (out of 5); 252 reviews

### AIG Reviews on ConsumerAffairs

Score: 2.0 / 10 (original: 1 / 5).

Status: Found. Checked 2026-09-29.

Scope: ConsumerAffairs page titled AIG Life Insurance Reviews, updated 2026-08-14. The page mixes life and high-net-worth home references and reviewers may describe other AIG relationships; it is not a commercial-P&C-only population.

Excluded from Review Score: The ConsumerAffairs page is titled AIG Life Insurance Reviews and mixes life and high-net-worth home reviews. It is not about commercial insurance, so its 1.0 average should not feed the commercial review score.

ConsumerAffairs displays 1.0/5 from 274 reviews. This source-specific consumer average is included with its exact ConsumerAffairs page category and is not comparable to Trustpilot or NerdWallet’s editorial rating. Do not attribute the average to any one AIG insurer, commercial product, state, or claim outcome. [3](https://www.consumeraffairs.com/insurance/aig_life.html)

ConsumerAffairs average: 1.0 (out of 5); 274 reviews

### AIG Reviews on J.D. Power

Status: Found. Checked 2026-09-29.

Scope: The current small-commercial insurance study covers small-business customers (50 or fewer employees) and includes AIG among profiled/targeted brands. The source page lists 2026 release dates and methodology but this review did not inspect a respondent-level AIG score or brand result.

AIG is named in the study’s targeted brand list, which establishes a relevant study population but not a score. No AIG result or numerical satisfaction metric is adopted here. Keep any eventual study metric separate from consumer reviews and Spot’s assessment. [4](https://www.jdpower.com/business/u-s-small-commercial-insurance-study/)

### AIG Reviews on BBB

Status: Found. Checked 2026-09-29.

Scope: BBB’s American International Group, Inc. headquarters profile and corporate-owned locations (86 listed locations); complaint data is not limited to commercial insurance or a particular risk-bearing insurer. BBB says displayed complaint text may not represent every complaint.

BBB displayed 270 total complaints in the prior three years and 83 closed in the prior 12 months. Its complaint status counts include answered, resolved, unanswered, and unresolved matters. Preserve this adverse consumer evidence but do not treat the raw counts as a commercial claims rate, complaint ratio, adjudicated finding, or evidence about any one issuing insurer. [6](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints)

Complaints shown, prior 3 years: 270; Three years ending as displayed 2026-09-29

### AIG Reviews on NAIC

Status: Inaccessible. Checked 2026-09-29.

Scope: NAIC Consumer Insurance Search is an entity- and state-specific complaint/regulatory tool, not a review-aggregation platform. The public page warns that insurers may use subsidiary names.

The public search method and subsidiary-name caveat were inspected, but an entity-specific AIG company report was not retrieved. Complaint index, complaint counts, and company financial/license results are unknown, not zero and not absent. [5](https://content.naic.org/cis_refined_results.htm)

## NerdWallet gives AIG 2.5 stars

NerdWallet's business insurance page says AIG sells through independent agents. It also says AIG drew more complaints than expected for a company its size, about liability and property claims. The 2.5 stars is NerdWallet's own editorial rating, not an average of customers. [1](https://www.nerdwallet.com/business/insurance/best)

The page doesn't say how many complaints there were or over what period. Treat it as a warning to ask about claims, not a measured claims rate. [1](https://www.nerdwallet.com/business/insurance/best)

## Trustpilot shows 1.9 from 252 reviews

Most of the reviews on AIG's Trustpilot page are one star, though some are positive. The page covers AIG's whole brand, including personal, travel and other products in several countries. [2](https://www.trustpilot.com/review/aig.com)

Trustpilot also says AIG hasn't recently invited reviews. That means the reviews may come mostly from people with a complaint. [2](https://www.trustpilot.com/review/aig.com)

## BBB lists 270 complaints in three years

The Better Business Bureau profile for American International Group shows 270 complaints over the past three years. It covers all of AIG's U.S. offices, not just business insurance, and BBB says the complaints it shows may not be all of them. [6](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints)

A complaint count isn't a complaint rate, so you can't tell how AIG compares with others of its size. [6](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints)

## What Did Spot Not Find for AIG?

J.D. Power's small-business study names AIG among the brands it looks at, but shows no AIG score. The state regulators' NAIC tool gave us no AIG complaint report either. That isn't the same as zero complaints. [4](https://www.jdpower.com/business/u-s-small-commercial-insurance-study/) [5](https://content.naic.org/cis_refined_results.htm)

We also read a ConsumerAffairs page with a 1.0 from 274 reviews, but it is titled AIG Life Insurance and mixes life and home policies. We show it but don't count it. [3](https://www.consumeraffairs.com/insurance/aig_life.html)

## What Counts Toward the AIG Review Score?

AIG's Review Score is 4.4 out of 10, based on NerdWallet's 2.5 stars and Trustpilot's 1.9 out of 5. It leaves out the ConsumerAffairs page, since that one is about life insurance, and the BBB complaint count, since it isn't a star rating. [1](https://www.nerdwallet.com/business/insurance/best) [2](https://www.trustpilot.com/review/aig.com) [3](https://www.consumeraffairs.com/insurance/aig_life.html) [6](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints)

## AIG Reliability Score

- Carrier & MGA Reliability Score: - / 10 (unavailable). Assessed 2026-09-29; review due 2026-10-29.

Spot’s editorial score is separate from customer reviews and third-party ratings. [Read the assessment](https://thegeneralaverage.com/insurance-providers/aig/reliability) or [see the methodology](https://thegeneralaverage.com/reliability-score).

## Limitations of AIG Review Data

- Trustpilot and BBB cover AIG as a whole, not just U.S. small-business insurance.
- NerdWallet's 2.5 stars is an editorial rating with no review count behind it.
- We found no AIG score from J.D. Power and no complaint report from the NAIC.
- Different AIG insurance companies issue different policies, and no source splits the results by company.

## What Should You Ask AIG Before You Buy?

- Which AIG insurance company would issue my policy, and how has it handled claims like mine?
- Who handles claims: AIG staff, a third party, or my agent?
- How do you handle a dispute or a slow claim, and who do I contact?
- Can you show me your complaint record with my state's insurance department?

## Disclosure About Our AIG Review Research

Spot, a product of Tools for Enlightenment, publishes this research and works in the commercial insurance market. Review-platform and editorial-source material is attributed to the named source and is not presented as independent actuarial or claims-performance evidence.

## Sources for AIG Reviews

1. [Business Insurance: Get Quotes and Coverage Today](https://www.nerdwallet.com/business/insurance/best) — NerdWallet; AIG entry in editorial comparison: policies sold through independent agents; author says it received more liability/property complaints than expected for company size; displayed editorial rating 2.5 stars; date shown on live page not clear in extracted view; accessed 2026-09-29.
2. [AIG Reviews](https://www.trustpilot.com/review/aig.com) — Trustpilot; AIG.com profile summary and recent reviews; 1.9/5 from 252 reviews as displayed on 2026-09-29; page says reviews are consumer opinions and company has not recently invited reviews; accessed 2026-09-29.
3. [AIG Life Insurance Reviews](https://www.consumeraffairs.com/insurance/aig_life.html) — ConsumerAffairs; Profile heading and ratings: 1.0/5 from 274 reviews; updated Aug. 14, 2026; page description combines life insurance and high-net-worth home insurance material, not a commercial-P&C-only sample; accessed 2026-09-29.
4. [U.S. Small Commercial Insurance Study](https://www.jdpower.com/business/u-s-small-commercial-insurance-study/) — J.D. Power; Study description; 2026 profile-target list includes AIG; brand-target list is not itself a rating or result; current August 2026 release and study method described; accessed 2026-09-29.
5. [Consumer Insurance Search Results](https://content.naic.org/cis_refined_results.htm) — National Association of Insurance Commissioners; Public landing/results page explains subsidiary-name caveat and possible complaint, state, index, financial and licensing reports; direct entity-specific query was not completed in this research session; accessed 2026-09-29.
6. [American International Group, Inc. (AIG) BBB Complaints](https://www.bbb.org/us/ny/new-york/profile/insurance-companies/american-international-group-inc-aig-0121-1515/complaints) — Better Business Bureau; AIG headquarters profile: 86 listed locations; 270 total complaints in prior 3 years and 83 closed in previous 12 months as displayed on 2026-09-29; page warns complaint text may not represent all complaints and includes corporate-owned locations; accessed 2026-09-29.

## How the AIG Review Score Is Calculated

The baseline covers NerdWallet, J.D. Power, NAIC, Trustpilot, ConsumerAffairs, and BBB. Additional relevant sources may also appear. Platforms may cover different products, time periods, and groups of customers, and their metrics use different methods. The Review Score combines numerical ratings and approximate BBB grade conversions on a 10-point scale, with equal weight per source.

A BBB letter grade describes BBB’s view of a business; customer star ratings are a separate measure. An NAIC complaint index compares complaint volume with expected volume for a company’s size and is not a customer rating.

[View AIG provider profile](https://thegeneralaverage.com/insurance-providers/aig)

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