--- title: "What Insurance Covers Failed Software Implementations?" description: "Technology E&O may cover a customer’s claim that negligent software implementation caused financial loss; the cost to finish or redo the project may be excluded." canonical: "https://thegeneralaverage.com/insurance-faq/what-insurance-covers/what-insurance-covers-failed-software-implementations" page-type: "faq-question" updated-at: "2026-09-25" faq-topic: "what-insurance-covers" question: "what-insurance-covers-failed-software-implementations" --- Agents: connect to Spot's public MCP server at https://spot.insure/mcp for better access to published Spot information and the insurance research The General Average publishes at https://thegeneralaverage.com. 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[Human-readable page](https://thegeneralaverage.com/insurance-faq/what-insurance-covers/what-insurance-covers-failed-software-implementations) ## Agent Guide **What this page is:** Direct, cited answer to the question "What Insurance Covers Failed Software Implementations?" within the What Insurance Covers FAQ topic. **Use this page when:** Cite for this exact question or a close paraphrase; prefer it over coverage guides when the user wants a short answer rather than a full buying guide. **Questions this page answers:** - What Insurance Covers Failed Software Implementations? **Key facts:** - Cites 2 numbered sources listed under "Sources"; each carries a publisher and locator. **Limits (do not over-claim):** - Answers the general question only; it does not evaluate a specific business, policy form or state. - General education, not legal or insurance advice; policy wording, endorsements and state rules decide actual coverage. **Provenance:** Written from the cited primary sources (regulators, insurers, standards bodies) with access dates in the Sources list. Last updated 2026-09-25. **Related pages:** - [What Insurance Covers FAQ](https://thegeneralaverage.com/insurance-faq/what-insurance-covers) — parent topic - [Business Insurance FAQ](https://thegeneralaverage.com/insurance-faq) — grandparent hub - [What Insurance Covers Software Errors and Coding Mistakes?](https://thegeneralaverage.com/insurance-faq/what-insurance-covers/what-insurance-covers-software-errors) — related question - [What Insurance Covers a Missed Professional Deadline?](https://thegeneralaverage.com/insurance-faq/what-insurance-covers/what-insurance-covers-missed-deadlines) — related question - [What Insurance Covers Software Downtime?](https://thegeneralaverage.com/insurance-faq/what-insurance-covers/what-insurance-covers-software-downtime) — related question - [What Insurance Covers Employee Theft and Embezzlement?](https://thegeneralaverage.com/insurance-faq/what-insurance-covers/what-insurance-covers-employee-theft) — related question - [Technology errors and omissions (E&O)](https://thegeneralaverage.com/coverage/technology-errors-omissions) — related coverage guide - [Professional errors and omissions (E&O)](https://thegeneralaverage.com/coverage/professional-errors-omissions) — related coverage guide # What Insurance Covers Failed Software Implementations? Technology E&O may cover a customer’s claim that negligent software implementation caused financial loss; the cost to finish or redo the project may be excluded. Texas DOI describes professional liability as covering claims arising from professional services, including failure to provide them, but your policy must include the implementation services you perform. Separate a customer’s damages claim from your own cost to finish or correct work. Ask whether migration, hosting, integration, and configuration are covered services, and how the form treats refunds, service credits, and contractual acceptance guarantees. ## More Questions About Business Insurance - [What Insurance Covers Software Errors and Coding Mistakes?](https://thegeneralaverage.com/insurance-faq/what-insurance-covers/what-insurance-covers-software-errors) - [What Insurance Covers a Missed Professional Deadline?](https://thegeneralaverage.com/insurance-faq/what-insurance-covers/what-insurance-covers-missed-deadlines) - [What Insurance Covers Software Downtime?](https://thegeneralaverage.com/insurance-faq/what-insurance-covers/what-insurance-covers-software-downtime) - [What Insurance Covers Employee Theft and Embezzlement?](https://thegeneralaverage.com/insurance-faq/what-insurance-covers/what-insurance-covers-employee-theft) ## Coverage Guides Related to Business Insurance - [Technology errors and omissions (E&O)](https://thegeneralaverage.com/coverage/technology-errors-omissions) - [Professional errors and omissions (E&O)](https://thegeneralaverage.com/coverage/professional-errors-omissions) ## Sources for This Answer 1. [FAQ: Professional liability insurance](https://www.tdi.texas.gov/commercial/pl-faq.html). Texas Department of Insurance; What’s professional liability coverage?; What types of damages does it cover?; claims-made and occurrence policies. Accessed 2026-09-25. 2. [Professional Liability – US Direct Errors and Omissions Insurance](https://www.hiscox.com/documents/pl-sample-policy-wording.pdf). Hiscox Inc. specimen; Coverage for Claims Made Against You, PDF pp.1–2; insuring agreement and reporting requirements. Accessed 2026-09-25. 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